Emma Davis
Bury St Edmunds,Suffolk
Summary
I am a punctual and motivated individual who is keen to learn and develop my skills. I have developed excellent organisational and time management skills in my industry experience and completing my BA Hons degree in Graphic Design. I am able to work independently as well as in a team setting, therefore building good relationships with my colleagues. I often seek new responsibilities within, and outside of my job role to expand my experience and knowledge. I have just completed an NCFE level 2 course in improving personal exercise, health and nutrition.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Scheduler
Havebury Housing Partnership
Bury St Edmunds, Suffolk
06.2024 - 05.2025
- Coordinated daily workflow and prioritised competing tasks with exceptional time management and organisation skills.
- Organised emergency repairs for Havebury homes across Suffolk.
- First point of contact for residents and tradesmen.
- Collaboration with team leads regarding complex repair cases.
- Escalated health and safety risks to the relevant teams.
- Scheduled all reactive and planned works, allocating appropriate resources to complete tasks.
- Liaised with both management and team in a constructive and positive manner.
- Communicated with colleagues and residents with tact and emotional intelligence.
- Consistently managed my workload by booking 120 appointments or more per week.
Administration assistant
West Suffolk NHS Foundation Trust
Bury St Edmunds, Suffolk
12.2022 - 05.2025
- I currently work as an Admin Assistant in the Integrated Therapies department of West Suffolk NHS Foundation Trust.
- My everyday tasks are varied, I assist with administration processes for over 800 staff across the acute and community teams.
- Actioning new starter processes and arranging inductions, as well as arranging student placements.
- Assisting in interview processes with team leads, such as preparing paperwork, room bookings and sending completed paperwork to HR.
- Building positive working relationships with teams across the Trust.
- Analysing data from Trust reports to maintain compliance rates, and chasing staff when necessary to ensure processes are followed.
- Developing processes to run more efficiently and in line with team goals.
- Securely storing staff records, and confidential information following GDPR.
- Main point of contact for all staff in Integrated Therapies.
- Managing inboxes, answering the telephone and incoming queries.
- Managing IT procurement and recording all IT equipment on the Trust system.
- Liaising with team leads and flagging actions to be completed.
- Actioning annual leave, study leave and other leave requests on the rota system.
- Ad-hoc cover of Outpatient reception.
Mortgage Case Owner
Strike Financial Services
Colchester, Essex
06.2022 - 12.2022
- I moved over to a Mortgage Case owner role within Strike, maintaining a large pipeline of cases through to mortgage offer and then through to completion.
- I liaised with mortgage advisors to make sure cases were progressing smoothly.
- Uploading client documents onto lender portals, updating the clients throughout the mortgage application process.
- I started insurance policies for clients and kept in contact with the mortgage lender and client's solicitors.
- Uploading confidential documents to lender portals.
- Answering emails and telephone calls.
- Updating clients, sales progression team, solicitors and mortgage advisors.
- Contacting lenders and solicitors for updates.
- Starting insurance policies.
Mortgage Helpline Consultant
Strike Financial Services
02.2022 - 06.2022
- I worked as a Mortgage Helpline Consultant, calling customers that were referred to our service.
- I carried out an initial affordability check and gathered the customer's personal information.
- Here I worked in a fast-paced competitive role.
- I have gained experience in mortgage criteria and sales.
- Calling customers to arrange appointments.
- Mortgage criteria and knowledge.
- Administration.
- Customer service.
Clinical Referrals Co-ordinator
Vita Health Group
08.2020 - 02.2022
- Company Overview: private healthcare company
- I worked for a private healthcare company, in a remote position.
- Within my predominant role, I must have clear communication with my colleagues and clients, speak to clients who are emotionally vulnerable when contacting our service as well as understand and empathise with their situations.
- Duties include:
- Calling clients to arrange appointments.
- Writing and sending GP letters.
- Answering emails and telephone calls.
- Submitting invoices.
- Fixing simple IT problems.
- Inputting data.
- Communicating with clinical leads.
- Private healthcare company
Clerical Officer
West Suffolk Hospital
Bury St Edmunds, Suffolk
05.2019 - 01.2020
- My predominant role was in administration with reception duties.
- Here I gained experience communicating with team members and patients.
- The fast-paced environment meant I had to work well under pressure.
- I worked within several areas of administration which included working in the Rheumatology department.
- Duties included:
- Answering telephone calls and queries.
- Checking patients in and out of appointments.
- Preparing and scanning patient notes.
- Data input.
Catering Assistant
West Suffolk Hospital
Bury St Edmunds, Suffolk
10.2015 - 05.2018
- Experience in handling customers, as well as till experience.
- Training in a catering department, food hygiene and protection.
- Duties included:
- General cleaning and maintenance.
- Serving customers.
- Stock replenishment.
- Cash handling.
Education
Bachelor of Arts - Graphic Design
University of Lincoln
06.2016 - 06.2020
NVQ Level 3 - Art and Design
West Suffolk College
GCSES - undefined
County Upper School
Skills
- Adobe Photoshop
- Adobe InDesign
- Microsoft Word
- Microsoft Excel
- Powerpoint
- Customer Service
- Administration
- Data Management
Affiliations
- Exercise and nutrition
- Yoga
- Pets! Specifically dogs and cats
- Reading
- Art
Timeline
Scheduler
Havebury Housing Partnership
06.2024 - 05.2025
Administration assistant
West Suffolk NHS Foundation Trust
12.2022 - 05.2025
Mortgage Case Owner
Strike Financial Services
06.2022 - 12.2022
Mortgage Helpline Consultant
Strike Financial Services
02.2022 - 06.2022
Clinical Referrals Co-ordinator
Vita Health Group
08.2020 - 02.2022
Clerical Officer
West Suffolk Hospital
05.2019 - 01.2020
Bachelor of Arts - Graphic Design
University of Lincoln
06.2016 - 06.2020
Catering Assistant
West Suffolk Hospital
10.2015 - 05.2018
NVQ Level 3 - Art and Design
West Suffolk College
GCSES - undefined
County Upper School
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