Emma Cureton
Halesowen,West Midlands
Summary
Responsible Animal Care Assistant dedicated to proper care and supporting well-being of animals. Proficient with maintaining animal records and handling enquiries.
Instinctive individual with motivation to take care of animals. Willing to learn day-to-day operations and maintenance of animals. Cautious and considerate with animal care.
Caring professional with keen sense for identifying animal behaviour and addressing needs of animals. Maintains calmness and composure in managing emergency situations.
Overview
30
30
years of professional experience
4
4
years of post-secondary education
Work History
Animal care assistant
RSPCA
Birmingham
10.2021 - Current
- Protected from risk by using protective equipment where appropriate.
- Monitored health of animals, reporting changes or causes for concern.
- Cleaned out animal living spaces to meet strict hygiene standards.
- Provided animals with right amounts of exercise.
- Responded to questions on animal care from colleagues or members of public.
- Stimulated animals with engaging activities and play.
- Prepared and portioned food in line with feeding schedules.
- Remained calm when handling animals to prevent chance of injury or reactive behaviour.
- Understood needs of different types of animals.
- Socialised animals through supervised interactions with humans and other animals.
- Updated animal records in line with established procedure.
- Refreshed water and offered treats to reinforce good behaviour.
- Assisted in daily care routines for animals, including feeding and grooming.
- Conducted basic health checks and reported observations to veterinary staff.
- Helped animals to socialise, improving adaptability.
- Measured animals periodically to monitor changes in weight.
- Kept animals safe and secure throughout assessments and transportation.
- Groomed domestic animals to keep them looking presentable.
- Looked after sick or distressed animals, cultivating soothing environment to prevent aggressive behaviour.
Dog walker
self employed
Halesowen
01.2018 - 10.2021
- Identified and addressed signs of stress or discomfort, notifying owners immediately.
- Completed walks in inclement weather and difficult terrain.
- Ensured animals had access to water and necessary food supplies, according to exact owner instructions.
- Refreshed water and offered treats to reinforce good behaviour.
- Liaised with clients to coordinate schedules and collect payment.
- Ensured safety and security of dogs when transporting them to and from walking areas.
- Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.
- Maintained safe, welcoming environments to make dogs feel calm and relaxed.
- Earned dogs' trust by maintaining friendly, approachable demeanor.
- Handled large dogs with firm approach.
- Utilised knowledge of local walking spots to ensure dogs had safe, secure exercise and exploration.
- Paid consistent attention to resident felines, offering affection to boost wellness.
- Supported fear-free treatment with approved stress-reducing techniques to calm animals.
- Stimulated animals with engaging activities and play.
- Comforted animals to reduce distress and prevent incidents.
- Monitored health of animals, reporting changes or causes for concern.
- Supported canine wellness with regular outdoor walks.
- Provided animals with right amounts of exercise.
- Treated all dogs with kindness and care, providing regular updates to owners for continued trust.
Customer assistant
Tesco Extra
Halesowen
12.2016 - 03.2018
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Performed daily opening and closing functions and inventory management.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered prompt solutions to maintain customer satisfaction.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Bar staff member
pedmore house
Halesowen
09.2001 - 04.2002
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Refused drinks service to guests without appropriate proof of age.
- Handled and moved supplies between stores and bars for restocking and storage.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Cleared counters and disposed of waste and broken glass.
Livestock worker
corfeiled & sons
Shrewsbury
08.1994 - 01.1999
- Maximised weight gain of livestock in the rearing unit with feeds and supplements.
- Managed livestock health plans, testing and administering vaccinations to specified schedules.
- Prepared feed for and fed livestock and poultry.
- Employed livestock rearing skills in caring for animals and managing workloads.
- Promoted animal welfare standards with humane treatment and slaughtering of livestock.
- Cleaned and fumigated farm buildings to remove dirt and pests.
- Kept paperwork and administrative records for reference purposes.
- Lifted and carried food items between storage and grazing areas to feed livestock.
- Monitored livestock health and escalated concerns to managers for action.
- Moved livestock between different locations, prioritising animal wellbeing and safety.
- Took livestock measurements and monitored results for changes to detect underlying issues.
- Maintained machinery and equipment to prolong useful life.
- Maintained up-to-date knowledge of pests and diseases for effective cattle management.
- Followed established feeding, bedding and husbandry procedures in rearing livestock to increase yields.
- Marked livestock to identify ownership and grades using brands, paint or tattoos.
- Repaired fixtures, buildings and fences to keep animals within target areas.
- Supported conservation grazing practices to best maintain natural habitats.
Education
Diploma in small animal care level 3 - small animal care
The Blackford Centre
E-learning 09.2014 - 11.2014
NVQ Level 2 - agriculture
Walford and North Shropshire College
Walford 07.1998 - 01.1999
GCSEs -
Windsor High School and Sixth Form
Halesowen 09.1993 - 06.1997
Skills
- Animal health checks
- Animal rehabilitation
- Medication Administration
- Animal behaviour assessments
- Animal feeding
- Animal transport
- Exercising techniques
- Calm under pressure
- Empathetic
- Record-keeping
- Animal safety
- Rehabilitation assessments
- Health assessments
- Infection prevention and control
- Animal first aid
- Animal husbandry
Timeline
Animal care assistant
RSPCA
10.2021 - Current
Dog walker
self employed
01.2018 - 10.2021
Customer assistant
Tesco Extra
12.2016 - 03.2018
Diploma in small animal care level 3 - small animal care
The Blackford Centre
09.2014 - 11.2014
Bar staff member
pedmore house
09.2001 - 04.2002
NVQ Level 2 - agriculture
Walford and North Shropshire College
07.1998 - 01.1999
Livestock worker
corfeiled & sons
08.1994 - 01.1999
GCSEs -
Windsor High School and Sixth Form
09.1993 - 06.1997
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