Summary
Overview
Work History
Education
Skills
Timeline
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Emma Cunningha

Glasgow

Summary

Dedicated polite, professional prepared to bring extensive and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies.

Demonstrates exceptional commitment to excellence, ensuring efficient case management and customer satisfaction.

Successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

21
21
years of professional experience

Work History

Personal Injury Specialist

Esure Insurance
06.2014 - Current
  • Work closely with external organisations, including insurance companies, uninsured los and credit hire companies.
  • Responsible for negotiating and recovering the best possible settlement for our customers and the company as quickly as possible.
  • Handle and process third party injury claims for multiple claimant cases accurately and efficiently.
  • Key strength in identifying fraud.
  • Able to carry out Motor Injury evaluations.
  • Valuating Injury Medicals.
  • Working closely with Solicitors and Investigators.
  • Processing Invoices and payments.
  • Key eye on driving results and keeping costs down.
  • MOJ
  • Taking ownership of all duties and queries including complaints.
  • Proactively handle own caseload of claims.
  • Meeting deadlines on high demand.
  • Good team worker with a confident and professional approach, with a flexible and open attitude.
  • Able to provide an excellent level of customer service and professional advice.
  • Promoting a professional image of the company at all times.
  • Able to make strong decisions and have a confident approach on all aspects of my job on my own.
  • Learning new systems promptly to enable me to access details of my workload.

Motor Claims Handler

Zurich Insurance
03.2008 - 05.2014
  • Liaising with Brokers, Partners and key contacts.
  • Proactively handle own case load of claims.
  • Meeting deadlines on high demand.
  • Ensuring fair resolution of the claim, whilst remaining customer focused at all times.
  • Good team worker with a confident and professional approach, with a flexible and open attitude.
  • Handle both personal and commercial work.
  • Deal with policy and claims issues.
  • Promoting a professional image of the company at all times.
  • Deal with invoicing and branch banking on a daily basis.
  • Hold weekly team meetings.
  • Dealing with high volume of inbound and outbound calls.
  • Processing of litigation files.
  • Training new starts.
  • Covering senior leaders role in their absence.
  • Able to make strong decisions.

Sales Assistant

Dunnes Stores
06.2005 - 03.2008
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Till management.
  • Stock taking.
  • Organising staff rota's.

Admin Assistant

Gartnavel Hospital, Glasgow
03.2004 - 03.2005
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Microsoft Experience on a daily basis.


Education

CII Cert - Chartered Insurance Institute

Zurich Insurance
Glasgow

Higher -

St Thomas Aquinas Secondary School
Glasgow

HNC - Finance And Accounts

North Glasgow College
Glasgow
09-2014

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Time management
  • Self motivation
  • Teamwork and collaboration
  • Multitasking
  • Organizational skills

Timeline

Personal Injury Specialist

Esure Insurance
06.2014 - Current

Motor Claims Handler

Zurich Insurance
03.2008 - 05.2014

Sales Assistant

Dunnes Stores
06.2005 - 03.2008

Admin Assistant

Gartnavel Hospital, Glasgow
03.2004 - 03.2005

CII Cert - Chartered Insurance Institute

Zurich Insurance

Higher -

St Thomas Aquinas Secondary School

HNC - Finance And Accounts

North Glasgow College

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Emma Cunningha