Emma Cummins
Cardiff
Summary
Psychology graduate with a solid academic background and a comprehensive skill-set, underpinned by experience in pressurised environments whereby self-motivation and a positive response to pressure are essential. A committed team player with leadership ability, who uses high standards of communication to establish positive interpersonal relationships; quick and willing to assimilate and apply new work procedures; familiar with a range of I.T. applications.
Diligent team member skilled with money handling and customer service.
Overview
27
27
years of professional experience
10
10
years of post-secondary education
Work history
Festive Colleague
Tesco
Cardiff
2024.11 - 2024.12
- Operated main checkouts and self-serve tills.
- Responded to self-scan queries and basket checks.
- Helped keep the self-checkout area clean and clear of baskets, returns, self-scanners and monitored for shoplifting activity.
- Trained to 'Think 25'.
- Helped with put backs and shelf tidying throughout the store.
- Supported team by demonstrating respect and willingness to help.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Charity shop volunteer
City Hospice
Cardiff
2023.04 - 2024.11
- Tagged products quickly and accurately with price tags and stickers.
- Warmly greeted customers, delivering outstanding service from store arrival to departure.
- Maintained clean, tidy storefronts for good first impressions and increased footfall.
- Processed, labelled and displayed donations quickly to maximise sales opportunities.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Organised displays to promote inventory and encourage customer purchases.
- Received and safely stored donations in appropriate locations.
- Operated cash registers with accuracy and processed cash and card transactions.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Adhered to charity organisation policies and procedures.
- Facilitated communication between volunteer staff to carry out tasks.
- Rotated, priced and merchandised donated goods to drive sales.
Credit Union Volunteer
Cardiff and Vale Credit Union
Cardiff
2017.09 - 2020.03
- As part of a team, ran the children's savings club at a local primary school.
- Maintained accurate record keeping of monies taken.
- Ensured that paperwork needed on a weekly basis was available and re-ordered when necessary.
- Recruited and trained future volunteers to take over the role.
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
- Adapted to changing circumstances and maintained positive attitude in challenging situations.
- Maintained accurate, up-to-date records of volunteer activities.
- Manned the Credit Union desk at a local library once a week, giving help and information about services offered to new and existed users.
Cover supervisor secondary school
Cardiff City Council
Cardiff
2005.09 - 2012.01
- Led classes during teacher absences, fulfilling agreed learning schemes.
- Maximised student learning time by providing smooth transitioning support between lessons.
- Managed pupil behaviour to cultivate focused and productive classes.
- Oversaw safety of children, promoting and safeguarding welfare in and outside the classroom.
- Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
- Invigilated exams, maintaining strict adherence with agreed protocols.
- Supervised pupils during lunchtimes and educational visits.
- Recorded student progress and escalated concerns to limit learning disruption.
- Managed student behaviour to uphold positive, productive classroom environments.
- Supervised work already set and assigned new projects to enable continued learning.
- Invigilated tests and exams with excellent planning and procedural knowledge.
Cashier/General Assistant
Toys R Us
Plymouth, Devon
2000.10 - 2001.02
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Helped meet business needs by working extra shifts.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Shop Assistant
Easons N.I. Ltd.
Lisburn, Lisburn and Castlereagh
1998.04 - 1999.05
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
Bachelor of Science - Psychology with English Studies
University of Glamorgan
South Wales 2002.10 - 2005.06
Higher National Certificate - Biomedical Science
UWIC
Cardiff 2007.09 - 2009.06
Access to Higher Education - Social Care
Saltash College
Saltash, Cornwall 1999.09 - 2000.07
GCSEs - Maths, English, Home Economics Food, Child Development
Brecon High School
Brecon, Powys 1984.09 - 1989.06
Skills
- Cash handling
- Customer Service
- Customer relations
- Visual merchandising
- Point of sale system operation
- Behaviour management
- Regulatory compliance
Affiliations
- Reading, Gardening and Baking.
Accomplishments
Highfield Level 3 Award in Emergency First Aid at Work (RQF) - November 2017.
Highfield Level 2 Award in Food Safety in Catering (RQF) - February 2018.
Timeline
Festive Colleague
Tesco
2024.11 - 2024.12
Charity shop volunteer
City Hospice
2023.04 - 2024.11
Credit Union Volunteer
Cardiff and Vale Credit Union
2017.09 - 2020.03
Higher National Certificate - Biomedical Science
UWIC
2007.09 - 2009.06
Cover supervisor secondary school
Cardiff City Council
2005.09 - 2012.01
Bachelor of Science - Psychology with English Studies
University of Glamorgan
2002.10 - 2005.06
Cashier/General Assistant
Toys R Us
2000.10 - 2001.02
Access to Higher Education - Social Care
Saltash College
1999.09 - 2000.07
Shop Assistant
Easons N.I. Ltd.
1998.04 - 1999.05
GCSEs - Maths, English, Home Economics Food, Child Development
Brecon High School
1984.09 - 1989.06