Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Emma Cummins

Cardiff

Summary

Psychology graduate with a solid academic background and a comprehensive skill-set, underpinned by experience in pressurised environments whereby self-motivation and a positive response to pressure are essential. A committed team player with leadership ability, who uses high standards of communication to establish positive interpersonal relationships; quick and willing to assimilate and apply new work procedures; familiar with a range of I.T. applications.

Diligent team member skilled with money handling and customer service.

Overview

27
27
years of professional experience
10
10
years of post-secondary education

Work history

Festive Colleague

Tesco
Cardiff
11.2024 - 12.2024
  • Operated main checkouts and self-serve tills.
  • Responded to self-scan queries and basket checks.
  • Helped keep the self-checkout area clean and clear of baskets, returns, self-scanners and monitored for shoplifting activity.
  • Trained to 'Think 25'.
  • Helped with put backs and shelf tidying throughout the store.
  • Supported team by demonstrating respect and willingness to help.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-to-day duties accurately and efficiently.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

Charity shop volunteer

City Hospice
Cardiff
04.2023 - 11.2024
  • Tagged products quickly and accurately with price tags and stickers.
  • Warmly greeted customers, delivering outstanding service from store arrival to departure.
  • Maintained clean, tidy storefronts for good first impressions and increased footfall.
  • Processed, labelled and displayed donations quickly to maximise sales opportunities.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Organised displays to promote inventory and encourage customer purchases.
  • Received and safely stored donations in appropriate locations.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Adhered to charity organisation policies and procedures.
  • Facilitated communication between volunteer staff to carry out tasks.
  • Rotated, priced and merchandised donated goods to drive sales.

Credit Union Volunteer

Cardiff and Vale Credit Union
Cardiff
09.2017 - 03.2020
  • As part of a team, ran the children's savings club at a local primary school.
  • Maintained accurate record keeping of monies taken.
  • Ensured that paperwork needed on a weekly basis was available and re-ordered when necessary.
  • Recruited and trained future volunteers to take over the role.
  • Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
  • Adapted to changing circumstances and maintained positive attitude in challenging situations.
  • Maintained accurate, up-to-date records of volunteer activities.
  • Manned the Credit Union desk at a local library once a week, giving help and information about services offered to new and existed users.

Cover supervisor secondary school

Cardiff City Council
Cardiff
09.2005 - 01.2012
  • Led classes during teacher absences, fulfilling agreed learning schemes.
  • Maximised student learning time by providing smooth transitioning support between lessons.
  • Managed pupil behaviour to cultivate focused and productive classes.
  • Oversaw safety of children, promoting and safeguarding welfare in and outside the classroom.
  • Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
  • Invigilated exams, maintaining strict adherence with agreed protocols.
  • Supervised pupils during lunchtimes and educational visits.
  • Recorded student progress and escalated concerns to limit learning disruption.
  • Managed student behaviour to uphold positive, productive classroom environments.
  • Supervised work already set and assigned new projects to enable continued learning.
  • Invigilated tests and exams with excellent planning and procedural knowledge.

Cashier/General Assistant

Toys R Us
Plymouth, Devon
10.2000 - 02.2001
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Helped meet business needs by working extra shifts.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.

Shop Assistant

Easons N.I. Ltd.
Lisburn, Lisburn and Castlereagh
04.1998 - 05.1999
  • Shelved and merchandised new products in visually appealing, organised displays to engage customers.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

Education

Bachelor of Science - Psychology with English Studies

University of Glamorgan
South Wales
10.2002 - 06.2005

Higher National Certificate - Biomedical Science

UWIC
Cardiff
09.2007 - 06.2009

Access to Higher Education - Social Care

Saltash College
Saltash, Cornwall
09.1999 - 07.2000

GCSEs - Maths, English, Home Economics Food, Child Development

Brecon High School
Brecon, Powys
09.1984 - 06.1989

Skills

  • Cash handling
  • Customer Service
  • Customer relations
  • Visual merchandising
  • Point of sale system operation
  • Behaviour management
  • Regulatory compliance

Affiliations

  • Reading, Gardening and Baking.

Accomplishments

    Highfield Level 3 Award in Emergency First Aid at Work (RQF) - November 2017.

    Highfield Level 2 Award in Food Safety in Catering (RQF) - February 2018.

Timeline

Festive Colleague

Tesco
11.2024 - 12.2024

Charity shop volunteer

City Hospice
04.2023 - 11.2024

Credit Union Volunteer

Cardiff and Vale Credit Union
09.2017 - 03.2020

Higher National Certificate - Biomedical Science

UWIC
09.2007 - 06.2009

Cover supervisor secondary school

Cardiff City Council
09.2005 - 01.2012

Bachelor of Science - Psychology with English Studies

University of Glamorgan
10.2002 - 06.2005

Cashier/General Assistant

Toys R Us
10.2000 - 02.2001

Access to Higher Education - Social Care

Saltash College
09.1999 - 07.2000

Shop Assistant

Easons N.I. Ltd.
04.1998 - 05.1999

GCSEs - Maths, English, Home Economics Food, Child Development

Brecon High School
09.1984 - 06.1989

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Emma Cummins