Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emma Cumming

Edinburgh

Summary

A friendly and approachable Customer Assistant, who takes pride in creating positive shopping experiences for customers, committed to resolving customer queries and complaints using both initiative and knowledge of company guidelines.

In a high volume store, delivering a high standard of customer service requires the skills to deal with a variety of issues whilst remaining polite and professional. Dealing with the needs of customers and all levels of staff and management requires a high level of communication skills and calm demeanour, especially during busy periods.

Overview

4
4
years of professional experience

Work History

Customer assistant/Checkout operator

Tesco
Dalkeith, Midlothian
08.2021 - Current
  • Provided service with a smile, offering helpful advice to customers.
  • Resolved customer issues in a professional manner.
  • Operated POS systems and handled cash and card payments with accuracy.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Assisting in training new colleagues, ensuring they are confident and competent in their role.


Crew member

McDonald's
Edinburgh
03.2022 - 11.2022
  • Worked fast and accurately to meet customer needs and service goals.
  • Flexibly took on various roles to support workflow.
  • Addressed questions, concerns and complaints of customers.
  • Attended to customers with friendly and accurate service.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Education

Scottish Qualifications Certificate -

Portobello High School
Edinburgh
08/2016 - 06/2022

Skills

  • Polite and friendly
  • Patience and tolerance
  • Well-organised multitasker
  • Reliable and responsible
  • Customer Service
  • Customer engagement
  • Resilience under pressure
  • Verbal communication
  • Product knowledge
  • Complaint handling

References

Tamsin Tait

Tesco Hardengreen


Hardengreen

Bonnyrigg Road, Dalkeith

EH22 3PP


tamsin.tait@tesco.com

0345 677 9205

Timeline

Crew member

McDonald's
03.2022 - 11.2022

Customer assistant/Checkout operator

Tesco
08.2021 - Current

Scottish Qualifications Certificate -

Portobello High School
08/2016 - 06/2022

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Emma Cumming