Emma Crouch
Ilminster,United Kingdom
Summary
Dedicated Professional focused on client satisfaction and target achievement through effective communication and organisation. Demonstrated strong time management skills, patience, and positivity in dynamic work environments. Thrived in challenging and creative settings, successfully expressing innovative ideas and visions.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Customer Support Officer
WPA
Taunton, Somerset
2024.11 - Current
- I am currently at WPA working as a CSO in the major corporate division. This has allowed me to broaden my knowledge base and experience a new workplace environment. Omit personal pronoun have learnt new valuable skills and been able to bring prior knowledge learnt throughout my degree and past jobs into my role.
- This role has introduced me to the corporate world, helping me learn to efficiently work with my team and other departments.
Customer Team Member
Co op
Exeter, Devon
2022.03 - 2024.10
- During my employment at the Co-op, I have learnt many skills to take forward into other careers. These include:
- Problem solving - both in difficult situations for customers and in my own work.
- Time management - making sure all tasks were completed on time.
- Organisation - Helping create plans for the shifts.
- Colleague relationships - helping others with their problems, whilst also creating a work-life balance.
Waitress/Kitchen Staff
Brown and Forrest Smokery
Langport
2019.04 - 2022.10
- Providing excellent customer service - Understand how to create the best experience for all customers.
- Confidence - A job, such as a waitress, builds confidence by human interactions and providing a friendly service.
- Teamwork - Learn how to successfully navigate a way to work efficiently with others.
- Dealing with long-term clients - Maintain their loyalty to the company.
- At age 15, this was my first job. Due to this, I learnt very valuable life skills and became very career driven at a young age. These include:
Education
GCSE's -
Holyrood Academy
Chard 2014.09 - 2019.06
A Levels - undefined
Holyrood Academy Sixth Form
Chard 2019.09 - 2021.06
Bsc - Criminology
Exeter University
Exeter 2021.09 - 2024.05
Skills
- Client Satisfaction
- Live chat handling
- Use of Technology
- Problem resolution
- Time Management
- Organisation
- Ability to meet targets
- Communication
- Patience and positivity
Websites
Languages
English
Fluent
German
Intermediate
Extra-curricular activities
Recycling Project, Holyrood Academy, Chard January 2018
A group, consisting of me and three other girls decided to fix our secondary schools issues with recycling. We proposed a plan to update all the bins: making them easy to understand which type of rubbish belongs in which bin. Global warming and environmental problems were a big concern to us and by completing this project we made a steady progress in convincing others to do their bit in saving the planet. I have extended this into my professional career by maintaining a focus on sustainability.
Work Experience
- Robert Frith Opticians, Chard
- January 2018
- During my time at Holyrood Academy, we were asked to complete a weeks work experience at a place of our choosing. I chose to work at an opticians, as it was something I had considered as a possible career in the future. This week opened my eyes to providing excellent care and service to customers, which I have gone on to use in other employment.
Fun runs
- DiabetesUK
- DiabetesUK is a very important charity to my family and I, due to the fact that my sister unfortunately struggles with the disease. My mum would annually organise a 5k run to raise money for this charity and I would help specifically with organising marshals and providing information on the day to runners and donors. This gave me good experience in hosting and organising events, which I believe to be useful skills in my future career.
Affiliations
- ethical fashion
- sustainability
- culinary experiences and cooking
- travel
References
References available upon request.
Timeline
Customer Support Officer
WPA
2024.11 - Current
Customer Team Member
Co op
2022.03 - 2024.10
Bsc - Criminology
Exeter University
2021.09 - 2024.05
A Levels - undefined
Holyrood Academy Sixth Form
2019.09 - 2021.06
Waitress/Kitchen Staff
Brown and Forrest Smokery
2019.04 - 2022.10
GCSE's -
Holyrood Academy
2014.09 - 2019.06