Emma Crooks
Leighton Buzzard ,Bedfordshire
Summary
Dedicated Senior Expenses Assistant highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion, dedicated to ensuring staff and customers are provided with exceptional service in a timely fashion.
Overview
16
16
years of professional experience
Work history
Senior Expenses Assistant
Connells Group
Leighton Buzzard , Bedfordshire
03.2021 - Current
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Completed weekly payment runs for multiple different units.
- Helped maintain level of service once acquisitions were acquired and onboarding those onto system.
- Took large role in project for new, up to date system.
Expenses Assistant
Connells Group
Leighton Buzzard , Bedfordshire
02.2014 - 03.2021
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
Assistant Store Manager
Keech Hospice Care
Kempston, Bedfordshire
09.2009 - 02.2014
- Enhanced customer service by training store staff on product knowledge and sales techniques.
- Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Managed cash registers, handled financial transactions accurately.
- Fostered positive shopping environment by ensuring store was clean, organised and inviting at all times.
- Facilitated smooth operation with effective scheduling and task delegation.
- Ensured timely stocking of products on shelves to maintain well-stocked shop floor.
- Maintained health and safety standards within store to ensure compliance with company policies and legal requirements.
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into shop.
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Implemented promotional activities, increased product visibility and awareness amongst customers.
- Led daily operations to maintain smooth store running.
- Attended to customer needs promptly, leading shop teams by example.
- Monitored stock levels and ordered popular items to meet customer demand.
- Instructed staff on point-of-sale till operation and transaction processing.
- Maximised store revenue through add-on sales and offer promotion.
- Helped to set up two new shops in Bedford and Sandy.
- Worked in other branches when they required cover.
Education
A-Levels - History, Biology, Law
Hastingsbury Business & Enterprise College
KempstonSkills
- Problem-solving
- Communication skills
- Public speaking
- Strategic planning
- Resourcefulness
- Inventory management
- Google Workspace
- Payment processing
- Auditing ayments
- Refund and payment processing
- Payment processing systems - SUNSystem
- Microsoft Suite
- Presentation for meetings
- Leading department meetings
- Taking department meeting minutes and distributing
Hobbies
I enjoy playing Tabletop Role Playing Games and often run these so I am used to preparing for sessions in advance, creative as I mostly use my own setting within a larger more established setting, managing multiple people within a group to ensure everyone is heard, scheduling the next session around people's lives.
When I am a player I use my knowledge to help complete the task set to use, if there are new players I am often assigned to help them explore what they are able to do with their characters.
I also play various video games as a hobby and if playing co-operatively, depending on the game I will take on more of a leadership role but also willing to try something new that is more difficult e.g. taking on a healing role in a MMORPG.
I also arrange various events with friends around the American Football season.
Timeline
Senior Expenses Assistant
Connells Group
03.2021 - Current
Expenses Assistant
Connells Group
02.2014 - 03.2021
Assistant Store Manager
Keech Hospice Care
09.2009 - 02.2014
A-Levels - History, Biology, Law
Hastingsbury Business & Enterprise College