EMMA COX
Solihull
Summary
I’m a motivated and adaptable individual with a wide range of experience across different industries. I perform well under pressure, and I always strive to produce high-quality work. Whether it’s solving problems, handling technical issues, or providing practical solutions, I’ve developed a solid ability to get things done efficiently. I’m passionate about delivering great customer service, and ensuring that objectives are met, and daily targets are consistently reached. I bring a positive, can-do attitude to every task, and I’m committed to meeting goals while maintaining high standards. I’m hardworking, reliable, and always eager to learn and grow. I’m looking for a full-time position where I can continue building my skills, contribute to the team, and take on new challenges.
Overview
7
7
years of professional experience
Work History
Receptionist
Land Rover and Listers
Solihull
06.2024 - 09.2024
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Coordinated visitor check-ins and assisted with inquiries, enhancing overall client experience.
- Maintained accurate filing systems for documents, ensuring easy access and retrieval.
- Demonstrated effective communication skills, liaising with multiple departments to facilitate operations.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Support Worker
HM Housing
Birmingham
09.2021 - 01.2022
- Provided support to tenants in HMO properties, ensuring safety, wellbeing, and compliance with housing standards.
- Developed and implemented individual support plans, offering guidance and assistance with healthcare appointments.
- Conducted regular property checks, mediated tenant conflicts, and arranged relocations when necessary.
- Assisted with medication management and accompanied tenants to medical appointments.
- Delivered emotional support, conducted welfare checks, and responded to emergencies, including first aid.
- Assisted with property maintenance tasks, demonstrating practical problem-solving skills in a professional manner.
- Educated tenants and families on community resources and support services.
Industrial Cleaner
Jaguar Landrover
Solihull
03.2020 - 06.2020
- Performed intensive cleaning of internal and external sites, ensuring hygiene standards.
- Swept and mopped track runways for machinery and vehicle access.
- Cleaned and polished offices for meetings.
- Managed daily cleaning tasks and maintained hygiene standards in designated areas.
- Handled waste disposal, ensuring environmentally safe practices.
- Safely disposed of hazardous waste in compliance with company policies.
- Cleaned restrooms and maintained cleaning equipment.
Domiciliary Carer
Dove Care & Home Instead
Solihull
07.2019 - 03.2020
- Provided daily personal care and support to elderly and disabled clients.
- Assisted with meal preparation and feeding as needed.
- Supported clients with personal hygiene and mobility, using hoists and equipment.
- Managed medication administration, ensuring accuracy.
- Fostered positive relationships, creating a comfortable, supportive environment.
- Monitored client health and reported changes to healthcare professionals.
- Maintained a clean, safe living environment and performed housekeeping duties.
- Accompanied clients to medical appointments and social activities.
- Documented client progress and maintained confidentiality.
- Conducted regular health and wellness checks, monitoring vital signs and reporting any changes to healthcare professionals.
Fraud Investigator
TSB
Solihull
04.2019 - 06.2019
- This short-term contract included: Managing cheque processing in a fast-paced, confidential environment, ensuring accurate customer account deposits.
- Focused on identifying and preventing fraudulent activity through data analysis and risk assessment.
- Conducted investigations into suspicious transactions, ensuring compliance with company policies and regulatory requirements.
- Utilized advanced tools to detect patterns and anomalies in customer accounts, implementing preventive measures.
- Collaborated with customers to resolve account discrepancies, enhancing transparency and trust.
- Monitored transaction processes for irregularities, escalating critical issues to senior management as needed.
- Worked within a team to meet strict deadlines and deliver on operational targets.
Nandoca/Waitress
Nandos
Solihull
08.2017 - 03.2019
- Ensured cleanliness and organization of dining areas to enhance guest satisfaction.
- Trained new staff on service protocols and menu knowledge.
- Managed special customer requests to ensure satisfaction and repeat business.
- Monitored inventory levels to prevent shortages and maintain stock.
- Collaborated with kitchen staff for timely food preparation and delivery.
- Provided personalized menu recommendations based on customer preferences.
- Built relationships with regular customers through exceptional service.
- Processed payments accurately and efficiently.
- Supported team members during busy shifts to maintain a positive work environment.
Education
DISTINCTION - AIRLINE EMERGENCY PROCEDURES/AVIATION, THE ROLE OF CABIN CREW
SOLIHULL COLLEGE
BLOSSOMFIELD CAMPUS01.2018
GCSE - ENGLISH LITERATURE, ENGLISH LANGUAGE, MATH'S, MEDIA STUDIES, GCSE SCIENCE, ADDITIONAL SCIENCE, GCSE PE, BUSINESS STUDIES, GEOGRAPHY, ART & DESIGN
TUDOR GRANGE
ACADEMY01.2017
Skills
- Front desk management
- Visitor coordination
- Customer service
- Organization skills
- Mail handling
- Phone etiquette
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- Security awareness
- Data inputting
- Telephone skills
- Document management
- Supply management
Timeline
Receptionist
Land Rover and Listers
06.2024 - 09.2024
Support Worker
HM Housing
09.2021 - 01.2022
Industrial Cleaner
Jaguar Landrover
03.2020 - 06.2020
Domiciliary Carer
Dove Care & Home Instead
07.2019 - 03.2020
Fraud Investigator
TSB
04.2019 - 06.2019
Nandoca/Waitress
Nandos
08.2017 - 03.2019
DISTINCTION - AIRLINE EMERGENCY PROCEDURES/AVIATION, THE ROLE OF CABIN CREW
SOLIHULL COLLEGE
GCSE - ENGLISH LITERATURE, ENGLISH LANGUAGE, MATH'S, MEDIA STUDIES, GCSE SCIENCE, ADDITIONAL SCIENCE, GCSE PE, BUSINESS STUDIES, GEOGRAPHY, ART & DESIGN
TUDOR GRANGE