Emma Cosgrove
Coulsdon,Croydon
Summary
I am a dedicated and assured professional with a passion for providing outstanding customer service and administrative support. With a strong emphasis on office management and team coordination, I am recognized for enhancing operational processes and promoting a collaborative work environment. My robust organizational abilities and proficient communication skills are instrumental in boosting productivity and optimizing office operations.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Public Sector Case assistant
Fraser and Fraser
Farringdon
12.2023 - 10.2024
- Tracing lineage, uncovering ancestral connections, and compiling comprehensive family trees
- Process all incoming correspondences from Heirs
- Ad Hoc Admin
- Liaising with Local Authority and Government legal department on process of claims
- Gathering documents for claims
- Processing incoming referrals
- Originating Will Search, Asset Search, House Search and House Clearance.
Rehabilitation case coordinator
HCMLS Ltd
Croydon
07.2021 - 12.2023
- Providing administrative support to multiple case managers handling catastrophic injuries
- Office administration to include: Photocopying & scanning confidential documents under GDPR guidelines
- Invoice processing
- Data entry, retrieval, and database maintenance
- Filing and archiving
- Creating documents, spreadsheets, and presentations
- Compiling office reports
- Instructing jobs with external sources
- Chasing jobs, meetings & schedules with external sources to conclude the program.
Customer Service Assistant - Motor Claims and Recovery
The AA
Home working
09.2020 - 07.2021
- First point of call for members and policy holders
- First point of call for Non fault and Fault accidents claims
- Assessing Liability for all accidents, providing guidance and advise
- Booking recoveries for all members including taking payments.
Office Manager/PA to Director
MJB Security Ltd.
Croydon
05.2020 - 09.2020
- Day to day running of the office
- Monthly Payroll & HR Duties
- Recruitment for all departments, including background checks and referencing
- Incoming and outgoing correspondence
- Data entry, retrieval, and database maintenance
- Filing and archiving
- Creating documents, spreadsheets, and presentations
- Compiling office reports
- Diary management
- Supporting the Directors, minute taking
- Event and conference arranging
- Dealing with customer enquiries
- Liaising with Clients
- Dealing with complaints
- Staff roster, time sheets, and diaries.
Front of House
Everyman Cinema
Crystal Palace
08.2019 - 02.2020
- Customer Service
- Health & Safety
- Training new members of staff
- Social media
- Overall operation and management of the bar, including staff supervision, inventory management, and ensuring excellent customer service.
Events manager
Pryzm
Brighton
05.2019 - 08.2019
- Main responsibilities are to speak to customers via the phone or online platforms, help them find the best package that fits their needs
- Managing a Promotion team, planning all events taking place, connecting with local businesses
- Updating all social media, Stock control, customer service, Hiring and training of new employee
- Keeping up to date with all the health and safety, VIP Hostess, resolving conflict (diffusing tense situations, ejecting people if needed).
Marketing Manager/ Bar manager
Stonegate
Croydon
02.2017 - 01.2019
- Managing a Promotion team, planning all events taking place, connecting with local businesses
- Updating all social media, Stock control, customer service, Hiring and training of new employee
- Managing HR records for members of staff, keeping up to date with compliance requirements
- Keeping up to date with all the health and safety, VIP Hostess, resolving conflict
- Stock control
- Customer service
- Networking with local businesses
- Social media
- Conflict resolution.
Sales Assistant - Promoted to Floor supervisor
Clarks shoes
06.2015 - 11.2016
- Greet customers warmly and offer assistance as soon as they enter the store
- Engage with customers to understand their needs and preferences, providing personalized product recommendations
- Address customer inquiries and resolve issues in a professional and friendly manner
- Provide information on promotions, sales, and product features to enhance the shopping experience.
Education
A-Levels - Peforming Arts
Nescot College
Epsom 09.2014 - 09.2017
GCSEs -
Addington High School
Croydon 09.2010 - 09.2014
Skills
Strong communication and interpersonal skills
Ability to provide excellent customer service and build rapport with customers
Ability to work well in a team and take direction from supervisors
Ability to prioritize and manage multiple tasks efficiently
Effectively manage my time to meet deadlines and keep operations running smoothly
Maintain accurate and organized records, files, and databases
Work experience
- Charity Events - Big lunch, School Fetes, Abseil & Parachute jump.
- Young Leader with the Brownies unit.
- Blossoms Day Nursery - Work experience
- Mulalley Ltd- Work experience Admin
- Selsdon cafe - Waitressing
Timeline
Public Sector Case assistant
Fraser and Fraser
12.2023 - 10.2024
Rehabilitation case coordinator
HCMLS Ltd
07.2021 - 12.2023
Customer Service Assistant - Motor Claims and Recovery
The AA
09.2020 - 07.2021
Office Manager/PA to Director
MJB Security Ltd.
05.2020 - 09.2020
Front of House
Everyman Cinema
08.2019 - 02.2020
Events manager
Pryzm
05.2019 - 08.2019
Marketing Manager/ Bar manager
Stonegate
02.2017 - 01.2019
Sales Assistant - Promoted to Floor supervisor
Clarks shoes
06.2015 - 11.2016
A-Levels - Peforming Arts
Nescot College
09.2014 - 09.2017
GCSEs -
Addington High School
09.2010 - 09.2014
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