Summary
Overview
Work history
Education
Skills
Timeline
Generic

Emma Corbett

Summary

A driven hard working individual with 10+ years customer service experience.

Passionate about completing work to a high standard with a positive and friendly manor.

I am proficient in Microsoft office and eager to learn new skills and gain more valuable experience.

Overview

13
13
years of professional experience

Work history

Health care assistant

CARE UK
08.2023 - Current
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Completed care documentation and monitored patient progress to achieve up-to-date records on CRM.
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Met with patients and families to discuss care plan adaptations, seeking continual improvement.
  • Minimised care continuity issues by keeping thorough, accurate records.

Barista

Costa Coffee
Basingstoke
11.2018 - 04.2023


  • On going assessments on Costa's training programme
  • Working with my team to maintain Health & Safety standards within the store
  • Multi-tasking throughout the day
  • Engaging with customers on a daily basis
  • Keeping within expected servicing time scales while serving at the drive through
  • Taking and managing phone calls
  • Dealing with complaints to a exceptional standard
  • Being a part of yearly audits
  • Prepare drinks and food


Stay at home Mum

Home
08.2012 - 11.2018

Retail Assistant

Primark Retail Group
Basingstoke
03.2011 - 08.2012
  • Providing exceptional customer service
  • Ensuring stock is unpacked and out efficiently in store
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

Willink Secondary School

Skills

  • Customer Service
  • Ability to Multitask
  • Effective Time Management
  • Working Under Pressure
  • Initiative and Problem-solving Abilities

Timeline

Health care assistant

CARE UK
08.2023 - Current

Barista

Costa Coffee
11.2018 - 04.2023

Stay at home Mum

Home
08.2012 - 11.2018

Retail Assistant

Primark Retail Group
03.2011 - 08.2012

Willink Secondary School

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Emma Corbett