Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Emma Cook

Towcester,Northamptonshire

Summary

A dedicated professional with specialised training and expertise in case management, safeguarding procedures, and multidisciplinary team collaboration. Demonstrates proficiency in record-keeping, Microsoft Office suite, and maintaining client confidentiality. Adept at managing government funding and liaising with families while ensuring compliance with legislation policies. Committed to enhancing customer service through empathetic listening and effective time management techniques. Aspires to leverage skills in team leadership to drive organisational success.

Offering strong leadership, communication, and problem-solving abilities. Knowledgeable about team collaboration, project management, and customer relations. Ready to use and develop organisational, strategic planning, and interpersonal skills.

Driven and goal-focused professional with proven track record in leadership and team collaboration. Demonstrates strong communication and organisational skills, along with strategic mindset.

Overview

14
14
years of professional experience
1992
1992
years of post-secondary education

Work history

Office & Accounts Administrator

Northants Trade Frames
Northampton, Northamptonshire
07.2018 - Current
  • Managed financial records, ensuring accuracy and compliance.
  • Implemented software systems to streamline accounting processes.
  • Increased efficiency through meticulous invoice and payment processing.
  • Facilitated communication between finance team and clients to foster positive relationships.
  • Generated purchase orders to control spending effectively.
  • Oversaw daily operations in a busy office and trade counter environment.
  • Ensured compliance with building regulations during customer home surveys.
  • Utilised Xero for accounts management, invoicing customers and handling warranty paperwork.

Office & Pathway Manager

NHS Arden & Gem CSU
Moulton Park, Northampton
06.2014 - 07.2018
  • Daily duties include line management of band 2,3 and 4 administrators.
  • Ensuring they have regular 1:1 supervision and appraisals.
  • Holding weekly Pathway meetings with the team to highlight any breaches that may occur and ways to improve the service we give.
  • Monitoring their workload and ensuring their cases are ready for panel before the 28 day deadline set by The Department of Health.
  • Monitor CHC inbox and ensure referrals are being processed accordingly and in a timely manner.
  • PA assistance to the Clinical Lead and Business Lead.
  • Assistance to the Team Leads.
  • Monitoring and ordering of office supplies.
  • Arranging meetings for management.
  • Monitoring printers and liaising with external supplier when a problem occurs.
  • Ensuring a good working relationship with the local authority by attending a fortnightly meeting to discuss and solve any issues.
  • HR support for the clinical and non-clinical teams within CHC, Including sickness absence, annual leave, new starters forms and equipment to support their roles.
  • Maintaining the HR files for staff members in a secure location.
  • Working with HR to ensure policies are the most to date before use.
  • Development of Excel workbooks when required to collect information for the stakeholders and management.
  • Keeping a good working relationship with NENE CCG.
  • Arranging team meetings, Rooms, Invitations and guest speakers.
  • Arranging for the administrators at band 3 and 4 work on a rota to take minutes in pairs for the whole team meeting.
  • Arranging meetings for Arden & Gem staff events.
  • Arranging the purchase of IT equipment for all staff members.
  • Purchasing all office equipment recommended for use by occupational health.
  • Build a relationship with other Arden & GEM employees outside my normal working base.
  • Travel to Arden & GEM events when required.
  • Problem solving within the pathway team to ensure service is affected a little as possible.
  • Ensuring a good supply of paperwork required for the MDT's is available for the nurse assessors.
  • Monitor the distance nurses are travelling and look at ways to minimise this.
  • Administration and general IT support to the team as a whole.
  • Constantly looking at ways to improve the pathways teams working relationships with external organisations and improving the service we give.
  • Taking office enquiries about the CHC process.
  • Development of new paperwork.
  • Authorising Temps time sheets before their payroll deadline.
  • Supervision of the temps, working closely with the various agencies the temps are employed with.
  • Ensure correct paperwork is used for sickness absence and HR are informed.
  • Monitor nurse assessors diaries for any gaps that may occur and ensure these are filled to maximise productivity.
  • Complete the weekly productivity report before the deadline.
  • Inform team leaders of any problems with the assessors.
  • Ensure the Caldicott principles and information governance are adhered to within the pathways team.
  • Arrange hotel and travel warrants for member of staff when required.
  • Distribute general information emails to CHC team.
  • Arranging office desk moves.
  • Work closely with the building property service to report any problems.

DTA Pathway Co-Ordinator

Nene CCG and NHS Arden & Gem CSU
Moulton Park, Northampton
11.2013 - 06.2014
  • I was responsible for setting up the pilot scheme for discharge to assess from the acute hospitals.
  • Responsible for tracking a patient’s pathway from the acute ward to a placement within a nursing home or home care package.
  • Ensure a full MDT is completed within 3 weeks of the patients discharge.
  • Set up full MDT's for the patients -Liaising with the local authority and the patients families.
  • Daily updates from the nursing homes concerning any admissions they have had and whether they should be DTA patients.
  • Report to the CCG and Hospitals and local authority patient’s progress within the DTA pathway.
  • Ensure invoices from care providers were correct before confirming with finance they can be authorised.
  • Attend weekly meetings as the process was being developed.
  • Daily conference calls to the acute hospitals within Northamptonshire to ensure patients are being tracked that may require Continuing Healthcare funding.
  • Build a reporting tracker with excel to show the total spend and the expected spend for the coming financial year.

Pathway Co-Ordinator

NHS Arden & Gem CSU
Moulton Park, Northampton
11.2011 - 11.2013
  • My role as a Pathway co-ordinator was to book MDT's for patients who met the criteria for a full assessment as stated within the guidelines of the National Framework for Continuing Healthcare.
  • Reporting daily to the Acute trusts within Northamptonshire on any delays that may occur and the action plan to move these patients pathway on in a timely manner.
  • Managing a team of nurses diaries to complete MDT's within the 28 day time limit set by the Department of Health.
  • Liaising with families and the local Authority care managers to attend the MDT's.
  • Preparing the paperwork required for the nurses completing the assessments.
  • Reporting to senior management any breaches that may occur and the reasons why.
  • Keeping Broadcare up to date with all information concerning the MDT booking and any conversations with the families and health professionals involved in the patients care.
  • Building trackers to be used as a reporting and tracking tool for the progress of each patient.
  • Uploading all paperwork completed by the nurse assessor and any reports or clinical evidence supplied by the health professionals involved.
  • Answering general enquiries from the hospital wards on how to complete the paperwork and the estimated timeline for the patients MDT and Panel outcome.
  • Ensuring a close professional relationship with the local authority and the hospitals at all times.

Education

GCSE’s - English, Math, Science, Chemistry, History, Art, Design & technology

Northampton School for Girls

Hairdressing Level 2/3 - undefined

Northampton College

Level 3 - undefined

Excel

Level 3 - undefined

Word

NCFE CACHE Level 2 Understanding Autism -

Northampton College
Northampton
08.2023 - 11.2024

NCFE CACHE L2 Understanding Adverse Childhood Expe - Adverse Childhood Experiences

Northampton College
Northampton
11.2023 - 02.2024

NCFE CACHE L3 Certificate in Understanding Autism - Understanding Autism

Northampton College
Northampton
02.2025 - 05.2025

Skills

  • Experienced in record keeping
  • Microsoft office suite familiarity
  • Client confidentiality compliance
  • Experience with government funding
  • Specialised training certificate
  • Safeguarding procedures adherence
  • Knowledge of legislation policies
  • Case management expertise
  • Empathetic listening
  • Confidentiality maintenance
  • Records management
  • Time management techniques
  • Multidisciplinary team collaboration
  • Family liaison
  • Self-awareness
  • Record-keeping
  • Customer Service
  • Team Leadership

Affiliations

  • Gardening
  • Reading
  • History

Timeline

NCFE CACHE L3 Certificate in Understanding Autism - Understanding Autism

Northampton College
02.2025 - 05.2025

NCFE CACHE L2 Understanding Adverse Childhood Expe - Adverse Childhood Experiences

Northampton College
11.2023 - 02.2024

NCFE CACHE Level 2 Understanding Autism -

Northampton College
08.2023 - 11.2024

Office & Accounts Administrator

Northants Trade Frames
07.2018 - Current

Office & Pathway Manager

NHS Arden & Gem CSU
06.2014 - 07.2018

DTA Pathway Co-Ordinator

Nene CCG and NHS Arden & Gem CSU
11.2013 - 06.2014

Pathway Co-Ordinator

NHS Arden & Gem CSU
11.2011 - 11.2013

Hairdressing Level 2/3 - undefined

Northampton College

Level 3 - undefined

Excel

Level 3 - undefined

Word

GCSE’s - English, Math, Science, Chemistry, History, Art, Design & technology

Northampton School for Girls

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Emma Cook