Emma Cook
Great Sutton,Cheshire
Summary
Committed and experienced Director with background in business leadership, change management and business risk analysis. Interprets business needs, risks, client requirements and cost structures to increase forecasting accuracy and exceed revenue targets. Maintains smooth operations through careful oversight, priority management and workflow coordination.
Experience working primarily within the third sector, specializing in grant fundraising and volunteer management with over 20 years of experience charitable income generation totaling over £3 million from a range of funders, together with volunteer management capabilities, managing over 500 volunteers. Passionate about building community through personal initiative.
Detail-orientated and analytical individual, trained in business management. Consistently seeking opportunities to learn and develop new and existing skills. Ready to apply training and problem-solving approach to core business challenges.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Managing Director
Forever Paws Ltd T/A ForeverLoveUStore
ELLESMERE PORT, Cheshire
Aug 2017 - Current
- Worked with board of directors to establish objectives and decisively lead operations.
- Established strong rapport with stakeholders to enhance business credibility.
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Approved acquisitions to facilitate company growth in line with objectives.
- Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
THIRD SECTOR BUSINESS CONSULTANT
Emma Jane Cook Consultancy Services Ltd
Great Sutton
03.2011 - 03.2023
- Supporting small to medium charitable partners through service-focusedadministrative duties to ensure partners are able to achieve high qualityservice provision, within budget and to maximum service impact, exampleduties include:
- Supporting partners with HR duties, such as recruiting, training needs,expenses to aid employee retention
- Recording financial income and scheduling expenditures; andpreparing budgets to ensure accurate financial predictions
- Collating and analysing performance data to ensure partners are ableto demonstrate to positive service impact and identifying correctiveactions for service improvements when needed
- Helping partners to communicate operating policies, customer issuesand safety measures to ensure compliance with laws and regulations
- Performed administrative duties relating to fundraising research, dataand finance
- Prepared strategic and communications plans for fundraising activities
- Updated website and social media channels with fundraisingcampaign content
- Delivered charity events to maximise donations
- Managed and updated databases to record donor contact andpreference information
- Raised awareness of charity through local community posts
- Increased funds by researching and targeting charitable trusts withsimilar aims and activities
- Conveyed organisation vision, mission and programmes to potentialdonors to form partnerships
- Inspired new supporters to raise money, while maintainingrelationships with current supporters
- Wrote applications and mailshots, using direct mail to reach potentialand current donors.
ESF PROJECT COORDINATOR
Cheshire West and Chester Council
Ellesmere Port
01.2016 - 01.2017
- Working in a busy department, co-ordinating and project administrating an employment mentoring project in Cheshire West & Chester
- Managed a team of 5 Employment Mentors recruiting and working withpeople furthest from the job market /unemployed
- Enhanced project transparency and accountability with rigorous evaluation and record-keeping
- Drafted financial budgets and secured funding for proposed activities
- Communicated project progress and challenges to stakeholders for decision-making purposes
- Organising and recording weekly staff meetings and case load reviews
- Producing and collating project reports and financial insights using
- Microsoft Word, Excel and complex databases.
VOLUNTEER COORDINATOR
RNIB/Action for Blind People
Liverpool
11.2015 - 11.2016
- Administrating the recruitment and retention of eye health volunteers,including:
- Training eye health volunteers to implement a programme ofcommunity education and sight loss prevention amongst those most atrisk of losing their sight due to diabetes
- Responsible for the maintenance and updating of large volunteeringdatabase
- Delivering regular volunteering training sessions
- Creating reports and presentations for funders the Department of
- Health
- Championed volunteer achievements and drove performance throughincentives
- Developed volunteer policies and procedures, codes of conduct andvolunteer standards, produced a Volunteer Management Best Practice
- Guide for RNIB
- Became qualified in Volunteer Management Level 3.
ENTERPRISE & FUNDRAISING MANAGER
Sahir House
Liverpool
02.2014 - 11.2015
- As a member of the senior management team my duties included:
- Office management - overseeing the smooth running of the office,ensuring the office runs smoothly, all financial income and expenditureaccounts are accurately prepared and communicated to seniormanagers, Board of Trustees, HMRC, etc
- All equipment/machineswere fully operational, managing staff annual leave, time sheets, HRrecords, and staff identity cards
- All fundraising and income generation activities, including: fundraisingstrategies, trust and foundation grant applications, bid writing andcontract procurement
- Invoice processing, purchase orders, expense reports, credit memosand payment transactions
- Composed effective accounting reports summarised accounts payabledata
- Analysed and researched reporting issues to improve accountingoperations procedures
- Creating reports and presentations for funders
- Responsible for the maintenance and updating of large volunteeringdatabase
- Delivering regular volunteering training sessions
- Dealing with all fundraising enquiries
- Line-managing a team of 4 administrative team members, including 2office administrators, a monitoring and evaluation officer, a communityfundraiser
- Facilitated successful internal and external audits through sound andthorough documentation
DEVELOPMENT OFFICER
Liverpool Charity & Voluntary Services
Liverpool
01.2010 - 01.2011
- Co-ordinated and administered the Liverpool Lesbian, Gay, Bisexualand Transgendered (LBGTQ) Involvement Network
- Developed and managed external stakeholder partnerships withuniversities, colleges and volunteering hubs
- Performed skill assessments to link volunteers with roles matchingindividual skills and competencies
- Recruited, trained and managed a team of 100 volunteers for
- Liverpool first Gay Pride festival and on-going volunteeringopportunities, retaining over 85 % of volunteers
- Developed and managed external stakeholder partnerships withuniversities, colleges and volunteering hubs
- Upheld effective administrative processes by regularly updated CRMsoftware (Salesforce).
PROJECT MANAGER
Careers Wales North East, Mold
01.2009 - 01.2010
- Administering all externally funded project initiatives facilitating thedevelopment of the commercial arm of the company
- Administering all training programme materials, liaising with externalpartners and conducted all monitoring/evaluation work to ensure bestquality service provision to principles of best value
- Identified and managed budget, timescale and scope changes,recommending actions and improvements to meet project goals
- Facilitated successful internal and external audits through sound andthorough documentation
- Supervised invoice processing, purchase orders, expense reports,credit memos and payment transactions
- Prepared project performance reports with statistics and newlyresearched information.
Education
NVQ Level 3 - Volunteer Management
Bolton CVS
Bolton 09.2015 - 03.2016
City & Guilds Certificate Level 2 - Adult Learner Support - Basic Skills
Wrexham Adult Community
03.2011 - 10.2011
European Computer Driving License Certification (ECDL) - undefined
CDS Housing
1999
CENTRA Introduction to Counselling Level I & II - Counselling Skills
Wirral Metropolitan College
03.1998 - 06.1998
Bachelor of Arts - Industrial Design
Coventry University
Coventry 09.1990 - 06.1994
A-Levels -
St. Richard Gwyn High School
1988
GCSEs -
St. Richard Gwyn High School
Flint, Flintshire1994
Skills
- SKILLS
- Project Management
- Advanced Level Microsoft 365
- Excel Advance Level
- CRM Systems (eg,
- Salesforce Advanced,
- Microsoft Dynamics 365)
- Microsoft Access
- MS Project
- Software as a Service (SaaS)
- Xero Accounts Certified &
- Sage Accounting
- Data trending knowledge
- Business Intelligence
- Software & Tools
- Profit and loss analysis
- Financial and cash flow
- Analyses
- Policies and procedures
- Implementation
- Resource planning and
- Allocation
- Contract management
- Interpersonal communication
- Skills
- Volunteer coordination
- Relationship building
Timeline
Managing Director
Forever Paws Ltd T/A ForeverLoveUStore
Aug 2017 - Current
ESF PROJECT COORDINATOR
Cheshire West and Chester Council
01.2016 - 01.2017
VOLUNTEER COORDINATOR
RNIB/Action for Blind People
11.2015 - 11.2016
NVQ Level 3 - Volunteer Management
Bolton CVS
09.2015 - 03.2016
ENTERPRISE & FUNDRAISING MANAGER
Sahir House
02.2014 - 11.2015
City & Guilds Certificate Level 2 - Adult Learner Support - Basic Skills
Wrexham Adult Community
03.2011 - 10.2011
THIRD SECTOR BUSINESS CONSULTANT
Emma Jane Cook Consultancy Services Ltd
03.2011 - 03.2023
DEVELOPMENT OFFICER
Liverpool Charity & Voluntary Services
01.2010 - 01.2011
PROJECT MANAGER
Careers Wales North East, Mold
01.2009 - 01.2010
CENTRA Introduction to Counselling Level I & II - Counselling Skills
Wirral Metropolitan College
03.1998 - 06.1998
Bachelor of Arts - Industrial Design
Coventry University
09.1990 - 06.1994
European Computer Driving License Certification (ECDL) - undefined
CDS Housing
A-Levels -
St. Richard Gwyn High School
GCSEs -
St. Richard Gwyn High School
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