Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
Hobbies and Interests
Timeline
Generic

Emma Coaker

Liverpool,United Kingdom

Summary

Motivated and adaptable individual with a solid background in customer-facing roles, including restaurant service at McDonald's, premium retail experience at Flannels, and promotional work as a brand ambassador. Demonstrated ability to create memorable shopping experiences that lead to repeat business and customer loyalty. Proven success in effective communication, excelling under pressure, and representing brands professionally.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Sales Assistant

Flannels
Liverpool
11.2023 - 07.2025
  • Delivered exceptional customer service in a luxury retail setting.
  • Maintained product displays and supported visual merchandising efforts.
  • Developed extensive product knowledge across various designer brands to assist customers effectively.
  • Collaborated with a team to meet daily sales targets through communication and teamwork.
  • Consistently presented a professional appearance to enhance approachability and drive product sales.
  • Managed stock takes and implemented loss prevention strategies.

Front of House

McDonald's
Craigavon
11.2019 - 04.2024
  • Maintained the cleanliness of stations and efficiently closed the restaurant.
  • Collaborated with a team, taking on leadership responsibilities during peak service times.
  • Demonstrated the ability to thrive in a fast-paced environment while ensuring accuracy and efficiency.
  • Operated cash registers, prepared food orders, and managed inventory effectively.
  • Served food and beverages to customers, and crafted various types of coffee.

Brand Ambassador

Elevate Global
Liverpool
04.2023 - 08.2023
  • Represented brands including Moroccan Oil at Eurovision, Dyson, and Amazon.
  • Achieved sales targets consistently.
  • Greeted guests and maintained a positive demeanour during peak times.
  • Utilised an outgoing personality to attract attention and provide information about products.
  • Arrived punctually at various locations and effectively managed time to distribute all test products.
  • Engaged diverse audiences, ensuring a clear understanding of the products.

Education

Friends' School Lisburn
Lisburn
09.2014 - 06.2021

Skills

  • CUSTOMER SERVICE
  • RETAIL
  • DATA ANALYSIS
  • SALES
  • POINT OF SALE (POS) OPERATION
  • BRAND REPRESENTATION
  • PRODUCT DEMONSTRATION
  • TEAM WORK
  • STOCK MANAGEMENT
  • HOSPITALITY
  • TABLE SERVICE
  • ESPRESSO MACHINE OPERATION
  • ATTENTION TO DETAIL
  • LOSS PREVENTION
  • LUXURY GOODS SALES
  • UPSELLING

Certification

  • Grade 6 piano - 2020
  • Grade 4 violin - 2020

LANGUAGES

English
Native

Hobbies and Interests

Piano, Gym, Travelling

Timeline

Sales Assistant

Flannels
11.2023 - 07.2025

Brand Ambassador

Elevate Global
04.2023 - 08.2023

Front of House

McDonald's
11.2019 - 04.2024

Friends' School Lisburn
09.2014 - 06.2021

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Emma Coaker