Emma Chaney
Bournemouth,United Kingdom
Summary
Skilled in customer engagement with a strong ability to communicate effectively. Known for a consultative communication style that puts decision makers at ease, and encourages honest conversations about needs and requirements. Committed to creating positive, and memorable experiences in both phone and face-to-face interactions. Passionate about building relationships, and driving meaningful commercial outcomes.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Senior Business Development Specialist
Astute Ltd
Bournemouth , Dorset
2021.04 - Current
- Generating high-quality B2B leads within the telecommunications sector. Consistently meeting and exceeding monthly targets.
- Engaging with senior decision-makers in the corporate sector. That includes IT Directors and Company Directors to understand existing infrastructure, and identifying opportunities for improvements.
- Representing BT and RingCentral, two market-leading technology providers. Delivering clear, and accurate information about advanced telecoms and cloud-communication solutions.
- Built strong rapport with businesses by using a consultative approach, and ensuring leads are warm, relevant and fully qualified.
- Generated leads that resulted in over £500 000 in revenue for BT in 2024.
- Low rejection and pass-back rate. Meaning that leads pass quality assurance and Account Manager satisfaction.
- Achieving Hall of Fame recognition on multiple occasions for pitch quality, consistency, and professionalism.
- Received recognition from BT Account Managers for lead quality.
Career Break
Travelling (South-Africa)
2019.10 - 2021.03
- Spent time travelling and visiting family in South Africa, before returning to the UK in early 2020.
- Experienced significant disruption to work and job opportunities throughout 2020 due to Covid-19 restrictions and the impact on local employment.
- Took on occasional temporary roles when possible and focused on staying adaptable during an unpredictable period.
Live-In caregiver
Home Instead Senior Care
Ringwood, Hampshire
2019.01 - 2019.09
- Provided high-level personal support in live-in care. Demonstrating reliability, compassion, and strong interpersonal skills.
- Built trusting relationships quickly, and adapting communication style to suit individual needs.
- Managed sensitive situations with discretion and maturity.
- Maintained clean and safe living environment for optimal well-being.
- Monitored health changes closely, and administered required medication.
Receptionist
Glen Afric Country Lodge
South Africa , Gauteng
2018.01 - 2018.12
- Delivering a warm, professional welcome to diverse guests including international flight crews, high-profile visitors, and media teams.
- Managed check-in/check-out process with accuracy, discretion and efficiency.
- Built strong rapport with guest from varied cultural backgrounds, ensuring a positive and memorable experience.
- Handled VIP interactions with calmness, confidentiality, and polished communication.
Education
Matric (National Senior Certificate) - Biology, Chemistry, English, EGD, and Afrikaans
Highschool Wagpos
South Africa 2013.01 - 2017.11
Skills
- Strong verbal communication and rapport-building
- Consultative Communication
- Adaptability
- Trust-Building
- Organised and detail oriented
- Advanced questioning and Active Listening
- Multilingual
- Upselling
- Resilient
Languages
English
Fluent
Afrikaans
Native
Dutch
Intermediate
Affiliations
- Chess, Reading, and Interior Design
Timeline
Senior Business Development Specialist
Astute Ltd
2021.04 - Current
Career Break
Travelling (South-Africa)
2019.10 - 2021.03
Live-In caregiver
Home Instead Senior Care
2019.01 - 2019.09
Receptionist
Glen Afric Country Lodge
2018.01 - 2018.12
Matric (National Senior Certificate) - Biology, Chemistry, English, EGD, and Afrikaans
Highschool Wagpos
2013.01 - 2017.11