Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Emma Chambers

Sheffield,Yorkshire

Summary

I have extensive experience in administrative support and budget monitoring, demonstrating exceptional professionalism and etiquette. Proven track record in financial record-keeping and customer service, ensuring effective interpersonal relations and deadline management.


Skilled in maintaining composure under pressure, excellent with excellent communication abilities and data capture. Committed to leveraging these competencies to drive both personal and team success and efficiency.


Offering strong organisational skills and keen eye for detail. Knowledgeable about office administration and excellent at managing time and resources. Ready to use and develop communication, multitasking, and problem-solving skills.

Overview

33
33
years of professional experience
6
6
years of post-secondary education

Work history

School clerk/administrator

Waterthorpe Nursery Infant School
Sheffield
01.2010 - Current
  • Sorting incoming post and distributed it appropriately within the school premises.
  • Contribute to the smooth running of the school office, ensuring organised operations and improving office efficiency by maintaining accurate records.
  • Help to resolve parent, visitor and professionals inquiries promptly and develop, build and retain relationships.
  • Prepare reports and letters to facilitate effective communication.
  • Process paperwork efficiently, reducing processing time significantly.
  • Creating an maintaining spreadsheets to track finance, data collection, and tasks to enable clear and concise information is easily understood and obtained.
  • Handling cash, matching receipts.
  • Dealing with all ranges of finance from producing and administering purchase orders, paying invoices via a range of methods such as cheques, purchase card and via BACs, sending timely reminders via email and petty cash procedures.
  • Maintaining our School Fund (fundraising)account, using Excel spreadsheets to track income and expenditure to ensuring it remains in credit. Accurate receipting of cash and online donations and fundraising and recording expenses.
  • Bank reconciliation of both the main school account and the school fund (fundraising) account and the school purchase card.
  • Maintain up-to-date student databases for accurate record keeping.
  • Tracking daily attendance of students and supporting the senior leadership team with producing attendance related reports.
  • Occasionally arrange supplies, documents and spaces for meetings.
  • Screen incoming phone calls and relay detailed messages to the relevant person.
  • Supporting teaching staff with administrative tasks for improved productivity.
  • Photocopy and print documents, worksheets and reports for meetings.
  • Assist and support teachers in initiating classroom discipline.
  • Keep inventory of office supplies, ensuring their availability when needed.
  • HR related tasks such as setting up contracts for new staff and maintaining/extending contracts for existing staff.
  • Following safer recruitment policies and procedures to meet safeguarding requirements.
  • Handling sensitive information with discretion for optimal confidentiality.
  • Payroll administration, ensuring additional hours are logged.
  • Provide courteous customer service to foster a helpful environment.
  • Ensure efficient filing system, resulting in easy access to documents.
  • Logging enquiries from parents, visitors and professionals in a timely and accurate manner.
  • Assist in the organisation of school events such as fundraising event days and our annual school picnic, liaising with local businesses to enhance community engagement.
  • Flexible in core working hours to meet the demands of the job.
  • Act professionally and in the best interests of the school at all times.


Business support officer

Sheffield City Council
Sheffield, South Yorkshire
05.2007 - 01.2010
  • Managed inventory of office supplies, avoiding any shortages or excesses.
  • Allocated resources optimally to meet operational requirements.
  • Maintained efficient record keeping for easy reference and retrieval of information.
  • Managed document filing system, enabling quick access when needed.
  • Facilitated streamlined operations through effective delegation of tasks across the team.
  • Processed incoming and outgoing mail to maintain timely postal services.
  • Organised meetings, took meeting minutes and completed follow-up actions.
  • Scanned, photocopied and faxed documents according to staff support requests.
  • Responded proactively to changing demands to provide flexible, reactive business support.
  • Built and maintained strong working relationships with colleagues.
  • Maintained accurate records and documentation for reliable reference.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.

Training consultant

Aviva
Sheffield
02.1998 - 03.2007
  • Ensured compliance with industry standards in all training activities.
  • Fostered continuous professional development through mentoring initiatives.
  • Managed group dynamics to facilitate conducive learning environments.
  • Incorporated practical exercises into sessions, improving on-the-job application of learned skills.
  • Executed personalised coaching sessions to address specific skill deficiencies.
  • Improved team efficiency by developing and implementing comprehensive training programmes.
  • Collaborated with stakeholders for seamless execution of training plans.
  • Developed tailored learning materials to suit individual needs.
  • Adapted teaching methods based on learner profiles, increasing knowledge retention rates.
  • Conducted regular assessments to gauge training effectiveness.
  • Updated training content to reflect industry changes and evolving best practices.
  • Evaluated training effectiveness through assessments and participant feedback.
  • Liaised with trainees to answer questions, resolve issues and escalate special circumstances to management.

Insurance agent

United Friendly
Sheffield, South Yorkshire
01.1996 - 02.1998
  • Met regularly with potential customers, resulting in addition of new accounts.
  • Achieved sales targets through proactive customer engagement.
  • Collected Insurance premiums

Sales assistant/Department Head

GT News
Sheffield, South Yorkshire
10.1992 - 01.1996
  • Managed till operations smoothly, reducing waiting time for customers.
  • Built strong relationships with regular customers for repeat business.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Utilised excellent communication skills to provide detailed product information.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.

Education

NVQ Level 3 - Business Administration

learn direct
Sheffield
05.2016 - 05.2017

GCSEs -

Westfield School
Sheffield
09.1987 - 06.1992

Skills

  • Administrative support provision
  • Budget monitoring experience
  • Professionalism and etiquette
  • Financial record-keeping
  • Interpersonal relations
  • Customer service experience
  • Deadline management
  • Composure under pressure
  • Calendar maintenance
  • Data collecting
  • Excellent communication
  • Team player

Affiliations

  • I enjoy spending time with family and friends and walking my dog.
  • I have recently taken up running which I really enjoy (even though I look like I don't). I may be persuaded to build up to and even to complete a half marathon given the chance!
  • Regularly attend exercise classes such as (aerobic)dance classes, still very much a beginner and not yet ready for Strictly!
  • Travelling.

Timeline

NVQ Level 3 - Business Administration

learn direct
05.2016 - 05.2017

School clerk/administrator

Waterthorpe Nursery Infant School
01.2010 - Current

Business support officer

Sheffield City Council
05.2007 - 01.2010

Training consultant

Aviva
02.1998 - 03.2007

Insurance agent

United Friendly
01.1996 - 02.1998

Sales assistant/Department Head

GT News
10.1992 - 01.1996

GCSEs -

Westfield School
09.1987 - 06.1992

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Emma Chambers