Emma Cassar

• Lead and oversee the day‑to‑day delivery of the Bowel Cancer Screening Programme alongside the Endoscopy Pre‑Assessment service, ensuring a safe, efficient, and patient‑centred service.
• Provide operational leadership for a multidisciplinary team, including supervision, workload management, support, and performance monitoring.
• Manage and coordinate staff rotas, allocation of work, and service priorities to ensure seamless patient pathways and effective use of resources.
• Deliver training, coaching, and ongoing support to team members, ensuring staff are competent, confident, and compliant with national and local policies.
• Monitor service performance against national targets and KPIs, taking proactive action to address capacity, demand, and service pressures.
• Ensure timely and accurate pre‑assessment of patients to support safe endoscopy procedures and minimise cancellations or delays.
• Maintain high standards of clinical governance, data quality, and patient safety, ensuring adherence to NHS, Trust, and screening programme standards.
• Act as a key point of contact for internal and external stakeholders, promoting effective communication and collaborative working.
• Support service improvement initiatives, contributing to pathway development, audit activity, and quality improvement work to enhance patient experience and outcomes.

• Working in procedure rooms
• Admitting and recovering patients
• Co-Ordinating
• Pre Assessing
• Assessing, planning, implementing and evaluating care plans under indirect supervision from senior staff
• Working as part of a team to provide a safe, effective, efficient care environment for patients and relatives
• On Call
• Strong clinical judgement and ability to work under pressure and excellent communication skills
• Student Mentor/Assessor

Agency work in A&E and ICU departments all over Scotland

• Strong clinical judgement and ability to work under pressure and excellent communication skills
  • Working as part of a team to provide a safe, effective, efficient care environment for patients and relatives
  • Assessing, planning, implementing and evaluating care plans under indirect supervision from senior staff
  • Caring for Intubated and Ventilated patients
  • Shift rotations including weekends and nights
  • Participating in ongoing education to update skills and knowledge
  • Use of braun pumps and iv administration
  • Central lines, arterial lines, wound care, drains
  • Worked throughout the Covid pandemic

• Triage and Resus competent
• Cannulation and Venipuncture
• IV administration
• BLS, ILS, PILS
• Braun and Alaris pumps
• Mentor to new Staff Nurses
• Mindray monitors
• 12 Lead ECG, ABG sampling, Catheters Male and Female, DEFIB, chest drains, fluid warmers, Bair Huggers, stand aids, manual handling
• Airway trolley
• All aspects of personal care
• Excellent Communication, taking handovers from SAS, answering emergency phone
• Take charge of department in absence of Deputy/Charge Nurse
• Flow coordinator
• Violence and Aggression
• Accurate documentation

• Scrub Nurse
• Involved in perioperative care through to recovery
• Following infection control protocols
• Thorough pre and post-operative equipment checks

• Scrub Nurse
• Involved in perioperative care through to recovery
• Following infection control protocols
• Thorough pre and post-operative equipment checks

• Team Second – Assisting team Leader; Quality monitoring and feedback to agents, daily updates on stats, updating empower, buzz sessions, manager call backs, driving Wrap & Virtuatel incentives
• Floor-walking/assisting new agents with training at various sites including Edinburgh, Uddingston & Oldbury, Birmingham
• Temporary Manager of Service Delivery/Complaints team, Surbiton, London
• Putting together some helpful tips and advice from the most frequently asked questions and cascading to newly trained Dyno agents
• Assist on recruitment days and carry out interviews and role plays
• Support the Loop Feedback inbox by providing feedback to agents and franchises to help improve the quality of our customer service

• Initial and recurrent training in Safety and First Aid successful
• Responsible for passenger comfort and safety and delivered high standard of customer service
• Operating scheduled and charter flights
• Trained on three different aircraft types
• Working rotating shift patterns including public holidays
• Flying to over 100 destinations in Europe, the Middle East, the Far East, Asia, Africa, Australia, New Zealand and the USA
• Working together in a multi-national team of over 120 nationalities
• Operating four different aircraft types including Airbus and Boeing
• Worked in Economy, Business and First Class cabins maintaining high standard of award winning service at all times
• Lived and worked in multi-cultural environment
• Basic Arabic and cultural lessons

• Inbound telephone advisor, helping customers with general banking queries
• Recognising opportunities to up sell bank's products such as loans, credit cards and savings
• Best performing sales person in my team
• Excellent customer service at all times and picked up new systems and processes very quickly
• Worked on a shift basis from 8am to 8pm Mon to Sat

• Co-owned and managed two busy stores and in charge of up to fifteen employees
• Completed two weeks training in Connecticut, USA and gained a diploma in the operation of running a Subway store
• Customer Focused - Managing the customer journey from start to finish, ensuring customers are welcomed, served in a timely manner and to brand standards maximizing their experience and driving repeat visits
• Leadership - providing employees with coaching, feedback and development opportunities and building an effective team
• Controls and Measures - Manage the stock, waste tracking, suppliers and staff scheduling within the allocated store budget
• Strategic Planning - Develop strategic and operational plans for the team, managing their implementation and measuring results
• Cash handling and banking
• Working a variety of shifts including evenings and weekends