Emma Carr
Ross on Wye,Herefordshire
Summary
Adaptable individual passionate about delivering excellent customer service through confident, helpful communications. Knowledgeable in Microsoft Office applications for reliable administration. Collaborates well to support team goals.
Overview
27
27
years of professional experience
2
2
years of post-secondary education
Work History
Household Claims Handler
Ageas insurance
07.2021 - Current
- Conducted thorough investigations into suspicious or fraudulent claims.
- Achieved efficient claim processing with meticulous attention to detail.
- Processed outstanding claims to reduce backlog and improve efficiency.
- Resolved numerous claim disputes, promoting a fair outcome for all parties involved.
- Maintained high levels of accuracy whilst reviewing and validating claims documentation.
- Handled sensitive client information, maintaining confidentiality at all times.
- Handled all claims and communications within established service level agreements.
- Determined insurance cover level and relevance for accurate claim assessments.
Senior Claims Business Support Assistant
Ageas insurance
04.2021 - 06.2021
- Managed data entry tasks for accurate record-keeping.
- Provided excellent service with attention to detail in document preparation.
- Carried out day-to-day duties accurately and efficiently.
Household claims handler
Ageas insurance
09.2020 - 03.2021
- Achieved efficient claim processing with meticulous attention to detail.
- Fostered positive relationships with clients through excellent communication skills.
- Mitigated potential losses by identifying and reporting fraudulent activity promptly.
Senior Claims Business Support Assistant
Ageas insurance
01.2011 - 09.2020
- Managed data entry tasks for accurate record-keeping.
- Provided excellent service with attention to detail in document preparation.
- Carried out day-to-day duties accurately and efficiently.
- Aided with automating payment processes
Claims Business Support Assistant
Ageas insurance
05.2007 - 01.2011
- Managed data entry tasks for accurate record-keeping.
- Provided excellent service with attention to detail in document preparation.
- Carried out day-to-day duties accurately and efficiently.
- Kept files organised and up-to-date for accurate record-keeping purposes.
Administration assistant
RAF Innsworth
01.2004 - 01.2007
Administration assistant
RAF Innsworth
01.2002 - 01.2004
Senior sales assistant
Poundstretcher
01.2001 - 01.2002
Sales assistant
Poundstretcher
01.1998 - 01.2001
Education
Part time degree - Psychology and Counselling
Open University
HomeGSCE - General
Oxstalls Community School
GloucesterIF4 - Insuranced
Through Work
Home 02.2024 -
NVQ level 2 - Retail Finance
Through Work
Gloucester 09.2010 - 09.2011
Skills
- Workflow management
- Team working
- Training
- Office organisation
- Communication
- Problem solving
- Accuracy
- Customer service
- Claims settlement
- Claims auditing
- Fraudulent claim identification
Custom
Supervised trained staff., Keyholder: Managed unit in the absence of unit manager., Responsible for collection and banking of cash., Improved departmental workflow system., Upgraded filing system., Interdepartmental liaison to follow up on missing documentation., Used to communicating with a wide range of people from all walks of life., Team leader: Working with others to solve problems., Trained new staff and retrained existing staff as necessary., Responsible for the allocation of staff within unit., Can change from one job to another at a moment’s notice., Prioritises work daily and is aware of work turnaround times., Carries out work to a high accuracy standard., Deals with windscreen companies, brokers and policy holders on the phone regarding queries or complaints., Authorises payments from garages., Settled claims as effectively as possible.
Affiliations
- reenactment
- Home Crafts like knitting and cross stitch
Timeline
IF4 - Insuranced
Through Work
02.2024 -
Household Claims Handler
Ageas insurance
07.2021 - Current
Senior Claims Business Support Assistant
Ageas insurance
04.2021 - 06.2021
Household claims handler
Ageas insurance
09.2020 - 03.2021
Senior Claims Business Support Assistant
Ageas insurance
01.2011 - 09.2020
NVQ level 2 - Retail Finance
Through Work
09.2010 - 09.2011
Claims Business Support Assistant
Ageas insurance
05.2007 - 01.2011
Administration assistant
RAF Innsworth
01.2004 - 01.2007
Administration assistant
RAF Innsworth
01.2002 - 01.2004
Senior sales assistant
Poundstretcher
01.2001 - 01.2002
Sales assistant
Poundstretcher
01.1998 - 01.2001
Part time degree - Psychology and Counselling
Open University
GSCE - General
Oxstalls Community School
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