Emma Calladine
Teignmouth,Devon
Summary
Friendly, reliable, and hardworking individual with strong experience in customer-facing roles. Confident communicating with a wide range of people and creating a welcoming environment for customers. Experienced working in fast-paced settings, handling pressure, and maintaining high standards of service. A positive and motivated team player seeking bar or waiting opportunities through an agency.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Event Traffic Assistant
Tracsis
07.2022 - 08.2026
- Directed vehicle flow and assisted visitors at large-scale events to enhance attendee experience.
- Engaged with customers during fast-paced events to provide clear information and support.
- Greeted visitors and appropriately directed to designated areas.
- Learned practical skills and techniques by shadowing senior staff to understand the organisation's operations, policies and procedures.
- Completed work to agreed standards and specifications.
General Counsellor
Camp America
06.2025 - 08.2025
- Cultivated strong communication, leadership, and problem-solving skills by engaging with children and collaborating effectively within a busy team.
- Supervised and supported children at summer camp, ensuring a safe and positive environment that fostered personal growth and social skills.
- Organised games, activities, and group events to promote teamwork, inclusion, and overall enjoyment among participants.
Parcel Sorter & Delivery Driver
Royal Mail
11.2024 - 05.2025
- Delivered parcels on time with professional customer service.
- Managed time effectively under pressure to meet delivery deadlines consistently.
- Sorted and organised high volumes of parcels to maintain workflow and minimise delays.
- Operated effectively in fast-paced depot and delivery environment during peak Christmas demand to ensure timely parcel delivery.
- Demonstrated strong performance and reliability, leading to contract extension.
Lifeguard
Teignbridge Leisure
04.2023 - 10.2024
- Respond quickly and effectively in emergency situations using first aid training.
- Monitored customer safety and wellbeing in busy public environment, responding promptly to potential hazards.
- Provided friendly and professional customer service, enhancing overall customer experience.
- Upheld cleanliness and organisation standards, contributing to a safe and welcoming environment.
Volunteer
The Alice Cross Centre
10.2022 - 05.2023
- Assisted elderly and vulnerable individuals in café, enhancing their social experience.
- Enhanced communication skills through regular interactions with team members and customers, improving service quality.
- Served food while fostering a warm, welcoming atmosphere for patrons.
Army Work Experience
Okehampton Battle Camp
04.2023 - 04.2023
- Executed tasks efficiently in physically demanding environments, maintaining high standards of performance.
- Maintained clean, safe working environments to eliminate accident risks.
- Developed resilience, discipline, and teamwork skills through collaboration on projects.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
Cleaner
Golden Sands Caravan Park
07.2022 - 07.2022
- Prepared accommodation to meet guest expectations within tight timeframes.
- Ensured cleanliness and organisation of all areas through meticulous attention to detail.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Followed sanitisation, health and hygiene regulations.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
Education
Bachelor of Science - Adult Nursing
University of Exeter
Exeter01-2028
A-Levels - EPQ, BTEC Psychology, Mathematics, Biology
Teignmouth Community School
Teignmouth, DEV01-2024
GCSEs - Maths, English, French, Geography, Biology, Chemistry, Physics
Teignmouth Community School
Teignmouth, DEVSkills
- Traffic Management
- Health & Safety Awareness
- Customer Service
- Complaint Handling
- Time Management
- Working Under Pressure
- Teamwork
- Communication
- Problem Solving
Interests
- Netball | Swimming | Skiing | Music | Running
Certification
- • National Pool Lifeguard Qualification (NPLQ)
Timeline
General Counsellor
Camp America
06.2025 - 08.2025
Parcel Sorter & Delivery Driver
Royal Mail
11.2024 - 05.2025
Lifeguard
Teignbridge Leisure
04.2023 - 10.2024
Army Work Experience
Okehampton Battle Camp
04.2023 - 04.2023
Volunteer
The Alice Cross Centre
10.2022 - 05.2023
Event Traffic Assistant
Tracsis
07.2022 - 08.2026
Cleaner
Golden Sands Caravan Park
07.2022 - 07.2022
Bachelor of Science - Adult Nursing
University of Exeter
A-Levels - EPQ, BTEC Psychology, Mathematics, Biology
Teignmouth Community School
GCSEs - Maths, English, French, Geography, Biology, Chemistry, Physics
Teignmouth Community School