Summary
Overview
Work history
Education
Skills
Websites
Hobbies and Interests
Accomplishments
Timeline
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EMMA CAHILL

Summary

Dynamic professional with expertise in client onboarding and support, content creation, and instructional design. Demonstrates strong stakeholder management and client engagement skills, driving innovative thinking and process improvement. Proficient in project scheduling, time management, and organisation. Technical proficiency in MS Office, Zoom, CRM systems, and LMS platforms.

Overview

11
11
years of professional experience

Work history

Training & Implementation Specialist

MADDEVS Ltd
01.2024 - 07.2025
  • Delivered engaging onsite and remote training sessions for customers across all four MADDEVS software products, supporting both national and international clients.
  • Partnered with new clients to design and implement their electronic deal file setup, offering tailored recommendations based on best practice and user needs.
  • Supported customers through Hyper Care rollout periods, proactively monitoring adoption and providing guidance to ensure a smooth transition.
  • Created high-quality sales enablement materials including slide decks, explainer videos, and training documentation to support internal teams and client success.
  • Operated in a hybrid capacity, combining remote delivery with onsite support across the UK and internationally.

Business Development Project Lead

The RRG Group
Manchester
11.2020 - 12.2023
  • Led the rollout of major digital transformation projects across all dealerships, including the implementation of an electronic deal file system to reduce paper usage and streamline administrative and sales processes.
  • Spearheaded the deployment of iStoreDOCS across the group, delivering comprehensive staff training to ensure optimal system adoption and usage.
  • Conducted regular audits of deal files to maintain compliance with internal and regulatory standards.
  • Served as the central point of communication for updates, changes, and developments related to system usage and compliance procedures.

Online Retailing Team Leader

The RRG Group
Manchester
08.2019 - 11.2020
  • Supervised and supported a team of online retail specialists, ensuring a high standard of customer service and digital engagement.
  • Coordinated daily operations and collaborated with departments to enhance the online buying experience.

Various Roles

Customer Service, Sales, and Market
01.2015 - 08.2019
  • Developed strong communication and relationship-building skills through a mix of outbound sales, account management, and in-store customer service roles.
  • Created and delivered email campaigns, blog content, and marketing materials tailored to B2B and B2C audiences.
  • Built and maintained CRM databases, handled customer queries, and supported team operations across IT and retail sectors.
  • Represented companies at networking events and contributed to team presentations, proposals, and client meetings.
  • Balanced part-time retail responsibilities alongside full-time roles, consistently maintaining high service standards and attention to detail.

Education

Management Development Program (MDP) -

The RRG Group Learning Academy

BA (Hons) - English Language & Linguistics

Lancaster University

A Levels - English Language (B), History – Early Modern (B), Spanish (B)

GCSEs

Bury Grammar School
Bury

Skills

  • Client Onboarding & Support
  • Content Creation & Instructional Design
  • Stakeholder Management
  • Client Engagement
  • Innovative Thinking & Process Improvement
  • Project Scheduling
  • Time Management & Organisation
  • Software Training & Implementation
  • Technical Proficiency: (eg, MS Office, Zoom, CRM systems, LMS platforms)

Hobbies and Interests

Equestrianism, having ridden horses since I was 3 years old, Formula 1 – passionate follower of F1 and I am a proud member of the ‘Tifosi’, An avid reader and podcast listener, with particular interest in Historical Fiction and True Crime, Animal Lover, with 4 pets of my own, including my rescue dog Albert, dachshund Ozzy and 2 cats Blue & Minnie

Accomplishments

  • I developed the training packages that the team and I delivered to clients across the UK and internationally on all four MADDEVS products, supporting smooth implementation and rollout.
  • Created a suite of training materials including videos, slide decks, and written documentation to support both customers and internal teams
  • Spearheaded the implementation of MADDEVS products for South African clients, tailoring training and setup to meet local motor trade laws and regulatory standards
  • Developed and implemented a new HyperCare phase within the client onboarding journey, resulting in positive client feedback and successful adoption
  • Promoted from Horse Riding Instructor to Barn Director at Camp Huckins (USA), leading a department and managing a team across multiple summers

Timeline

Training & Implementation Specialist

MADDEVS Ltd
01.2024 - 07.2025

Business Development Project Lead

The RRG Group
11.2020 - 12.2023

Online Retailing Team Leader

The RRG Group
08.2019 - 11.2020

Various Roles

Customer Service, Sales, and Market
01.2015 - 08.2019

A Levels - English Language (B), History – Early Modern (B), Spanish (B)

Management Development Program (MDP) -

The RRG Group Learning Academy

BA (Hons) - English Language & Linguistics

Lancaster University

GCSEs

Bury Grammar School
EMMA CAHILL