Emma Byers
Gateshead,Tyne and wear
Summary
Offering strong foundation in customer service and team leadership. Knowledgeable about managing front desk operations and ensuring smooth communication. Strong interpersonal skills, problem-solving abilities, and organisational acumen. Ready to use and develop communication, management, and customer service skills in a new role.
Overview
5
5
years of post-secondary education
24
24
years of professional experience
Work history
Property Landlord
Self Employed
2025.05 - 2026.07
- Conducted thorough property inspections pre-tenancy, during tenancy, and post-tenancy to ensure compliance and quality standards.
- Coordinated tenancy agreements and right to rent checks to facilitate seamless leasing processes.
- Executed repairs and maintained maintenance schedules to ensure properties remained in optimum condition for tenant satisfaction.
- Oversaw timely property maintenance and repairs, enhancing tenant satisfaction and retention.
- Developed and maintained strong relationships with tenants, addressing concerns promptly.
- Implemented efficient rent collection processes, minimising arrears and improving cash flow.
Administrative Manager
Self Employed
2019.07 - 2026.07
- Coordinated day-to-day activities for house rentals and car leasing.
- Prepared annual account statements and VAT documentation.
- Coordinated transportation services between home and school for vulnerable individuals.
- Ensured compliance with regulatory authorities.
- Drafted tenancy contracts for private rental properties.
- Maintained adherence to current landlord regulations.
- Generated rental invoices.
Office Manager
Streetcars Taxis Ltd
2010.09 - 2019.07
- Oversaw daily operations of busy taxi office, ensuring smooth service delivery.
- Created and managed staff rotas for efficient scheduling.
- Enforced workplace policies.
- Booking and Dispatching vehicles.
- Coordinating routes for vulnerable children and adults on behalf of the local authority.
- Handled complaints and compliments efficiently, enhancing customer satisfaction.
- Processed VAT returns regularly and complied annual accounts.
- Recorded weekly income and expenditure accurately for effective financial tracking.
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
Store supervisor
The Papermill Shop
Gateshead, Tyne and Wear
2005.01 - 2006.07
- Maintained cleanliness standards throughout the store, promoting a pleasant shopping experience.
- Oversaw security measures to prevent theft or loss of merchandise.
- Ensured adherence to company policies, resulting in a well-regulated working environment.
- Provided excellent customer service, contributing to repeat business from loyal customers.
- Handled delivery logistics for seamless stocking of new arrivals.
- Trained new employees, leading to competent store personnel.
- Assisted in inventory management to maintain sufficient stock levels.
- Improved store layout by regularly reorganising merchandise and display areas.
- Performed daily cash handling duties, ensuring accurate financial transactions at tills.
Cashier
Safeway
Newcastle upon Tyne, Tyne and wear
2002.02 - 2004.10
- Greeted each customer warmly, creating a friendly shopping environment.
- Assisted customers with enquiries to enhance their shopping experience.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Maintained clean and organised workspace to ensure efficient service.
- Balanced till at end of day, maintaining accurate records.
- Packaged customer items carefully, ensuing merchandise safety.
- Handled high volumes of transactions efficiently.
- Processed payments swiftly for improved customer experience.
Education
GCSEs -
Thomas Hepburn School
Gateshead 1996.09 - 2001.06
Skills
- Customer service and support
- Office coordination
- Bookkeeping software
- Financial reporting
- Office administration
- Client relations
- Upkeep of property records
- Compliance with equality act
- Understanding of landlord-tenant law
- Multi-Tasking efficiency
- Financial transactions recording
- Cash handling
- Merchandising
- Product knowledge
About Me
I am a dedicated, resilient 41-year-old, and proud mother to two now-adult children. Following the recent loss of my beloved husband – for whose company I carried out self-employed work – I am now looking to move away from self-employment and secure a permanent employed role that offers stability and structure as I start this new chapter.
My employment history has only one planned break: I took time away from work when my children were very young to prioritise their care and early development. Now that they are fully independent, I have many productive years ahead of me and can dedicate my full focus, energy and flexibility to my professional role. My time working alongside my husband gave me hands-on experience, responsibility and a strong understanding of reliability and attention to detail; I have also developed excellent organisation, time management, problem-solving and the ability to manage competing priorities effectively – all skills that transfer seamlessly into any team.
Timeline
Property Landlord
Self Employed
2025.05 - 2026.07
Administrative Manager
Self Employed
2019.07 - 2026.07
Office Manager
Streetcars Taxis Ltd
2010.09 - 2019.07
Store supervisor
The Papermill Shop
2005.01 - 2006.07
Cashier
Safeway
2002.02 - 2004.10
GCSEs -
Thomas Hepburn School
1996.09 - 2001.06