Emma Burton
Gloucestershire
Summary
I'm a motivated and reliable professional who takes pride in getting things done well and on time. With a background in project coordination, client experience and supplier liaison, I know how to bring people together, keep things organised and make sure everyone is moving in the same direction. I'm big on clear communication, active listening and building strong, positive relationships, whether that's with team members, partners, or the wider community.
I thrive in fast-paced environments, stay calm under pressure and genuinely enjoy solving problems and creating systems that make work smoother for everyone. I'm always eager to learn and grow, and I'm now looking to bring my skills into a role where I can make a meaningful impact - especially one that supports collaboration and positive change in the community.
Overview
20
20
years of professional experience
2026
2026
years of post-secondary education
Work history
Operations & Systems Coordinator (Freelance)
Ivory Gloss/ App
Remote
03.2025 - Current
- Streamlined supply chain processes and reduced procurement cycle times to improve sourcing efficiency for box and packaging materials, supporting community-focused initiatives.
- Monitored operational spending with a focus on increasing profitability and enabling sustainable scaling through detailed reporting and documentation.
- Managed relationships with the App provider, acting as the first point of contact for troubleshooting and coordinating regular QA checks, ensuring functionality, uptime, and user engagement.
- Maintained a structured content publishing log to coordinate timely release of posts (e.g. lunar cycle updates), facilitating clear stakeholder communication and internal accountability.
- Coordinated project timelines aligning cross-team activities with quarterly milestones to ensure successful action planning and strategic implementation.
- Optimised internal systems, workflows, and automation (Asana, Google Drive) to enhance cross-functional coordination and support scalable collaboration.
- Supported the Social Media Editor and internal teams by uploading and scheduling App content, applying strong attention to detail and ensuring consistency across platforms.
Client Experience Manager (Freelance)
Lotus Consulting Australia/ Feminine Way to Scale
07.2024 - 02.2025
- Streamlined client onboarding to offboarding, improving stakeholder communication and reducing churn by 50%.
- Acted as the first point of contact for clients, fostering community engagement and enhancing the overall programme experience.
- Designed a reporting and documentation system using traffic light indicators to support action planning and track progress.
- Coordinated internal team meetings to align stakeholders on priorities and programme developments.
- Collaborated with a CRM consultant to improve system scalability.
Supplier Liaison & Marketing Coordinator
The Natural Dispensary
06.2016 - 07.2024
- Managed stakeholder communication across 600+ suppliers and maintained accurate product content for over 12,000 SKUs, supporting continuity in healthcare-related community engagement.
- Negotiated supplier terms and pricing structures to reduce operational costs and increase profit margins, contributing to sustainable business growth and resource planning.
- Curated technical and regulatory content for quarterly publications distributed to 20,000 healthcare practitioners, aligning with compliance requirements and action planning objectives.
- Utilised Constant Contact to design and distribute educational and promotional communications to 4,000+ subscribers, enhancing public engagement and information-sharing.
- Coordinated logistics and supplier representation at trade shows and industry events, strengthening long-term partnerships and staying aligned with evolving multi-agency standards and industry trends.
Purchaser
Yogamatters Ltd.
London, UK
03.2012 - 04.2016
- Contributed to a 70% revenue increase by supporting the development of a sustainable product range, including yoga mats, resistance bands, and leggings—aligned with community wellness and environmental values.
- Maintained stock levels for over 2,000 SKUs by coordinating with UK and European suppliers, ensuring continuity of supply through effective partnership working and attention to detail.
- Collaborated with cross-functional teams, including Finance, to uphold accurate financial documentation and optimise stock management practices, supporting efficient reporting and budgeting.
- Led biannual workplace wellness initiatives, fostering internal community engagement and promoting a culture of holistic wellbeing.
Account/ Project Manager
Dynamic Resources Inc.
New York, USA
01.2005 - 03.2012
- Managed large renovation projects for major clients including HSBC, The Body Shop, and COACH across the USA, Canada, and Mexico.
- Oversaw all aspects of project management from bid to completion, ensuring deadlines and budget compliance.
- Fostered positive, long-term relationships with clients, contributing to ongoing business opportunities.
Education
Diploma of Higher Education - Nutritional Therapy
College of Naturopathic Medicine
London 04.2001 - 01.2013
BA (Hons.) - Marketing
University of Hertfordshire
Skills
- Commitment to excellence
- Project planning and coordination
- Deadline management
- Efficient delivery of tasks
- Empathetic stakeholder engagement
- Active listening
- Systems, databases (including CRM)
- Organisational skills
- Highly interpersonal
- Willingness to learn
- Calm under pressure
- Positive mindset
Affiliations
- Running, yoga, meditation and spending time with family.
References
References available upon request.
Timeline
Operations & Systems Coordinator (Freelance)
Ivory Gloss/ App
03.2025 - Current
Client Experience Manager (Freelance)
Lotus Consulting Australia/ Feminine Way to Scale
07.2024 - 02.2025
Supplier Liaison & Marketing Coordinator
The Natural Dispensary
06.2016 - 07.2024
Purchaser
Yogamatters Ltd.
03.2012 - 04.2016
Account/ Project Manager
Dynamic Resources Inc.
01.2005 - 03.2012
Diploma of Higher Education - Nutritional Therapy
College of Naturopathic Medicine
04.2001 - 01.2013
BA (Hons.) - Marketing
University of Hertfordshire
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