Emma Brown
Aberdour,Scotland
Summary
Dynamic and results-oriented professional with a proven track record at Filling Station, adept in multitasking and excellent communication. Leveraged analytical skills and attention to detail to enhance service quality, mentoring new hires to achieve top-tier standards. Recognized for exceptional problem-solving abilities and professionalism, ensuring customer satisfaction and efficient operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Filling Station
Edinburgh
07.2024 - Current
- Ensure all arriving guests are properly welcomed and allergies communicated.
- Provide timely order taking in line with restaurant standards.
- Checking in with tables to inquire about any issues and resolving them myself without escalation.
- Establishing a rapport with guests.
- Sustained knowledge about the menu and ingredients within dishes and drinks.
- Providing guests with high quality food/drinks by checking the order if modifications have been made.
- Mentored new hires ensuring top-tier service quality.
- Collaborating with servers and kitchen staff regarding allergies or modifications made.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Operated efficiently in a high-pressure restaurant environment with sections of 10-12 tables.
Server
Frankie and Benny's
Dundee
04.2023 - 03.2024
Personal Shopper
Tesco
Dundee
08.2021 - 01.2022
- I was responsible for picking customer's online orders, making sure correct items were packed neatly and timely
- Worked on the sales floor of a large supermarket in which i restocked merchandise, organised and maintained displays and shelves, locations of merchandise, availability of merchandise and other requests
- Demonstrated high-quality customer service while on checkouts, building my experience in cash handling and debit and credit card transactions
- Memorised the layout of the supermarket to help and direct customers in need of a specific item
- Maintained a positive attitude whilst in a fast paced environment, requiring confidence under pressure, strict attention to detail and exceptional communication skills
- anticipated customer needs and achieved recognition in orchestrating solutions to ensure customer satisfaction whilst upholding company values
Customer Assistant
Aberdour Bakery Company
Aberdour
09.2018 - 08.2019
- Responsible for setting up front of shop, bringing baked goods and arranging them in a pleasing manner.
- Throughout the day i would greet customers and discuss any items of interest and help them make decision on their purchases.
- Taking telephone orders accurately, following the order through to collection, and ensuring the customers' records were up to date.
- Preparing food using the proper and safe protocols.
- Preparing and cooking raw food materials on major kitchen appliances, such as hot plates and ovens.
- Serving customers takeaway service to approximately 100 people per shift.
- Closing down and disposing of expired item and maintaining cleanliness to satisfaction and washing dishes and equipment, preparing for the next working day.
Education
Bachelor of Science - Forensic Science
Abertay University
Dundee07-2024
High School Diploma -
Inverkeithing High School
Inverkeithing 08-2020
Skills
- Data management
- Excellent communication
- Multitasking
- Interpersonal communication
- Analytical skills
- Report writing
- Team collaboration
- Time management
- Crime scene processing
- Task prioritisation
Certification
- Bronze award in Duke of Edinburgh
Affiliations
- Volunteered to be a 'dead body' for 2nd year students to improve their knowledge in evidence collecting and post mortem data collection.
- Attended a bomb disposal display held by the army and gained valuable knowledge regarding different explosives.
- Attended a university mortuary in order to learn how a body is prepared for medical use.
References
References available upon request.
Timeline
Server
Filling Station
07.2024 - Current
Server
Frankie and Benny's
04.2023 - 03.2024
Personal Shopper
Tesco
08.2021 - 01.2022
Customer Assistant
Aberdour Bakery Company
09.2018 - 08.2019
- Bronze award in Duke of Edinburgh
Bachelor of Science - Forensic Science
Abertay University
High School Diploma -
Inverkeithing High School
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