Emma Boyd-Hall
Learning Support Assistant
Worthing,West Sussex
Summary
Patient-focused Medical Receptionist with experience delivering first-class care in fast-paced clinical practices. Processes appointment bookings, communications and document management with precision and focus for smooth reception and admin operations.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Learning Support Assistant
Thomas A Becket Junior School
West Worthing, West Sussex
05.2017 - Current
- Supervised pupils during lunchtimes and educational visits.
- Managed pupil behaviour to cultivate focused and productive classes.
- Created positive, engaging learning environments to improve student experiences.
- Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
- Offered support to special needs students, guaranteeing safety and access to equitable learning.
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Monitored special group events and off-site field trips, guaranteeing pupil safety.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Acted as superb role model, consistently promoting school mission and values.
- Utilised expert behaviour management techniques to carefully manage disruptive classroom conduct.
- Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
- Maximised class teacher productivity by preparing work and activities in advance of lessons.
- Aided improvements in educational, emotional and social development.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Observed pupils closely in classroom environment to foster engagement.
- Created and distributed instructional materials for group and one-on-one use.
- knowledge of data protection
- Maintained a high level of safeguarding knowledge
Receptionist
Victoria Road GP Surgery
Worthing, West Sussex
03.2015 - 03.2017
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Welcomed patients with kindness to enhance checking in processes.
- Produced high-volume repeat prescriptions.
- Completed start and end of day procedures for busy GP practice.
- Operated switchboard to facilitate prompt call handling.
- Offered advice on additional services to best meet patient needs.
- Updated patient records for continued compliance with policies.
- Set up new patients within target timeframes.
- Responded calmly and compassionately in emergency situations.
- Protected patient rights through continued discretion and confidentiality.
- Organised and assessed urgency of home visit requests.
- Scheduled patient appointments using Emis booking system.
- Communicated results to patients following instructions from medical professionals.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
Outpatients booking co-ordinator and receptionist
BMI Goring Hall Hospital
Worthing, West Sussex
07.2006 - 03.2015
- Shared communications between medical staff and patients.
- Kept library of medical files, records and technical documentation.
- Collected information from patients via face-to-face or telephone interviews.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Managed bookings cancel and re-arrange appointments.
- Answered telephone calls, compiling detailed notes and promptly forwarding as required.
- Delivered front of house duties with warm and professional manner.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
Education
GCSEs -
Durrington High School
Worthing West Sussex 09.1984 - 06.1988
Skills
- Patient discretion
- Excellent customer care
- Data entry
- Administrative support
- Verbal and written communication
- Customer relations
Timeline
Learning Support Assistant
Thomas A Becket Junior School
05.2017 - Current
Receptionist
Victoria Road GP Surgery
03.2015 - 03.2017
Outpatients booking co-ordinator and receptionist
BMI Goring Hall Hospital
07.2006 - 03.2015
GCSEs -
Durrington High School
09.1984 - 06.1988
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