Emma Blackwell
Thetford
Summary
An experienced and professional Virtual Assistant specialising in providing remote administrative support, with over 10 years experience in mental health settings.
Strong organisational, time management, and communication skills.
Proficient in managing patient correspondence, scheduling appointments and organising personal calendars.
In depth knowledge of Google Workspace and experienced with accounting software such as Quickbooks and Xero. Adept at working remotely with practice management software, online booking systems, and task management tools. Known for being self-motivated, friendly, and approachable while maintaining professionalism both independently and within a team environment.
Overview
19
19
years of professional experience
Work history
Virtual assistant
Self Employed
2015.08 - Current
- Booking and managing appointments for 20 therapists including councillors, art therapists and play therapists.
- Ensuring attendance records, cancellations and non attendances are maintained and updated.
- Ensuring all documentation has been completed and returned.
- Ensuring therapists have all the necessary paperwork and consents for new and ongoing patients.
- Ensuring patients have all the information they need including therapist intro's, terms and conditions, additional information.
- Maintaining and updating patient waiting lists.
- Updating and maintaining patient database, patient records, contact information, referrer contacts etc.
- Responsible for managing and overseeing patient funding via local authorities, schools, and other funding streams, including maintaining accurate records.
- First point of contact for existing patients, new enquiries and referrers. Responding to all correspondence and redirecting to the most appropriate person where necessary.
- Company Director diary management - scheduling, rescheduling, reminders, communicating changes.
- Working with the centre manager on a daily basis assisting in the running and management of the centre.
- Ensuring all terms and conditions, policies and procedures, including internal procedures are kept up to date and relevant.
- Maintaining patient confidentiality by adhering strictly to data protection laws and company policies.
- Monthly patient invoicing, payment checks, assisting in monthly financial summaries.
- Social media management and maintenance - content creation, scheduling of posts, engaging and responding where required.
- Website maintenance.
- Supporting recruitment including coordinating interviews, interviewing, minute taking, information gathering (references, DBS checks, qualification verifications etc.).
- Maintaining and updating room availability calendar.
- All general administrative tasks.
Medical Secretary
NHS
2007.06 - 2015.08
- Managed medical records, ensuring accuracy and accessibility.
- First point of contact for patients and other health care providers and services.
- Minute taking.
- Typing of all correspondence.
- Audio transcription of letters, medical records.
- Appointment scheduling, rescheduling.
- Training of new staff members.
- General administrative support.
- Maintained and updated patient records (One System).
- Calendar and diary management.
- Organising and facilitating meetings, including multidisciplinary.
- Appointment reminders.
Education
GCSEs - All A-C grades
St Angela's Ursuline Convent School
LondonSkills
- In depth knowledge and experience with Google Workspace
- Finance experience including knowledge and experience of accounting software (QuickBooks, Xero)
- Strong organisational, time management and communication skills
- Knowledge and experience in social media content creation including tools such as Canva Social media scheduling platforms and analytics
- Experienced in practice management software, online booking systems and tasks management software
- In depth knowledge and experience of working effectively and efficiently remotely
- Self motivated, friendly, understanding and approachable
- Organised, reliable and able to work effectively and professionally within a team and independently
- Over 10 years experience of working within mental health settings
References
References available upon request.
Timeline
Virtual assistant
Self Employed
2015.08 - Current
Medical Secretary
NHS
2007.06 - 2015.08
GCSEs - All A-C grades
St Angela's Ursuline Convent School