Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Emma Birch

Emma Birch

Support Worker/Psychologist
Edinburgh

Summary

I am a reliable, punctual and highly organised individual that is capable of working both individually or in a team situation. My communication skills are well developed from the numerous jobs that I have carried out. I pride myself on being a self-motivated and an extremely hardworking individual that will strive for excellence in all that I do. This includes being very capable at task management and planning the best way to complete many different tasks. Patience is a skill which I maintain and employ in all situations. Accompanying the abilities that are already listed, I am a very conscientious person who relates well with people from all different walks of life. I enjoy learning all manner of new skills and understand the importance of continual professional development. Through attentive listening and following directions/guidance, I learn new skills and information very quickly and apply them to a very high standard.

Overview

11
11
years of professional experience
8
8
years of post-secondary education
2
2
Certifications

Work History

Padel Tennis Coach

Game4Padel
Edinburgh
10.2022 - Current
  • Passionate about learning and committed to continual improvement.
  • Challenged athletes by consistently using positive reinforcement and gentle criticism.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Explained and demonstrated basic padel tennis techniques to team members.
  • Promoted positive environment for all athletes, which helped to diminish stress and increase enthusiasm.
  • Held special events to promote camaraderie among teammates, families, and community members.
  • Coached all ages and various level of ability, tailoring coaching to the players.

Community Support Worker

Spotlight Support
Edinburgh
08.2021 - Current
  • Provided emotional support to affected service users and assisted in developing long-term recovery plans and goals.
  • Advocated for clients for comprehensive service delivery and linkage to hospitals, benefits/vocational opportunities and community agencies.
  • Liaised with community members, recommending resources and programs.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity. Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Facilitated referrals to community resources and services to meet needs of individuals and families. Kept clients engaged in social networks and communities for personal health and growth.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Coached employees through day-to-day work and complex problems.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Kept accurate records for client files and handled related paperwork.
  • Designed individualized plans detailing daily activities and needs for patients. Key worker for a number of service users, making sure their plans, scheduling & goals remained up-to-date.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents. Maintained detailed records of patient progress, documentation of services and case notes.
  • Adhered to company requirements for patient interactions and care standards.
  • As a Key Worker I updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Developed individual treatment plans and provided counseling to patients.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Engaged clients in conversation to determine feelings and apprehensions. Assisted clients in exploring feelings and understanding behaviors.
  • Supported individuals dealing with mental health and emotional issues.
  • Listened to clients' concerns and provided encouragement and support.

Warehouse Operator

Social Stories Club
Edinburgh
11.2021 - 12.2021

Catering Staff Member

Pinkertons
Edinburgh
05.2019 - 03.2020
  • Cleared dishes and glassware quickly following each course.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Oversaw catering orders to verify accuracy and completeness.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.

Customer Service Representative

NRL
Edinburgh
11.2019 - 02.2020

Data Entry Operator

Pertemps
Edinburgh
06.2019 - 07.2019

Clinical Administrator Intern

Lifeworks
Renfrew
06.2017 - 12.2017
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Passionate about learning and committed to continual improvement.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Resolved problems, improved operations and provided exceptional service.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations. Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Manual referrals to Counsellors for service users that fit the individual's specifications and geographical location. Effectively communicating with the Counsellors/Psychologists and Service Users.
  • Managed and dealt with highly personal, confidential and sensitive information and details.
  • Provided key information on the various mental health issues an individual was going through and provided them with a collection of helpful resources, tailoring the information to the service user's requirements.

Dog Walker

Happy Hounds
Edinburgh
11.2013 - 08.2014

Pharmacy Assistant

Colinton Pharmacy
Edinburgh
08.2012 - 10.2013
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Received incoming supplies and stocked in correct locations.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Merchandised over-the-counter goods and rotated stock.
  • Verified order information against computer database.

Education

Master of Science - Clinical Health Psychology

University of Strathclyde
Glasgow
09.2020 - 11.2021

Bachelor of Science - Psychology

University of Dundee
Dundee
09.2014 - 06.2019

High School Diploma -

Firrhill High School
Edinburgh
08.2012 - 08.2014

Skills

First Aid & Mental Health First Aid

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Certification

First Aid

Interests

Padel Tennis

Psychology/Mental Health

Charity/Fundraising

Music (Guitar, Saxophone, Mandolin)

Football

Timeline

First Aid

03-2023

Padel Tennis Coach

Game4Padel
10.2022 - Current

Warehouse Operator

Social Stories Club
11.2021 - 12.2021

Community Support Worker

Spotlight Support
08.2021 - Current

Mental Health First Aid

08-2021

Master of Science - Clinical Health Psychology

University of Strathclyde
09.2020 - 11.2021

Customer Service Representative

NRL
11.2019 - 02.2020

Data Entry Operator

Pertemps
06.2019 - 07.2019

Catering Staff Member

Pinkertons
05.2019 - 03.2020

Clinical Administrator Intern

Lifeworks
06.2017 - 12.2017

Bachelor of Science - Psychology

University of Dundee
09.2014 - 06.2019

Dog Walker

Happy Hounds
11.2013 - 08.2014

Pharmacy Assistant

Colinton Pharmacy
08.2012 - 10.2013

High School Diploma -

Firrhill High School
08.2012 - 08.2014

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Emma BirchSupport Worker/Psychologist