Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emma Bilclough

Cramlington,Northumberland

Summary

Hardworking and proactive individual, dedicated to providing exceptional service and experience. Friendly and approachable communicator with excellent time management and organisational skills. Experience working with children in small groups to provide fun and engaging sessions. On track to graduate with first-class honours, looking to make the shift into full-time work.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Social Media Manager/Coaching Assistant

1st Footy NE
Northumberland
09.2024 - Current
  • Established positive learning environment with clear communication and interactive activities.
  • Ensured availability of necessary equipment prior to each session, preventing delays.
  • Worked as a coach during a three-day camp, taking shared responsibility for a group of 20 children.
  • Developed engaging online content for improved customer interaction.
  • Produced photo and video content with excellent editing skills.
  • Worked with children to produce engaging content.

BARISTA

Knoops Newcastle
12.2024 - 05.2025
  • Ordered, received and stocked supplies and retail products.
  • Maintained calm demeanour during high-volume periods and special events.
  • Managed keys for retail establishment, overseeing opening and closing procedures to maintain store security.
  • Addressed customer complaints with empathy and professionalism.
  • Fostered a positive work atmosphere, encouraging team collaboration.

ACCOUNTS/ADMINISTRATION ASSISTANT

TechFlow Marine
05.2023 - 05.2025
  • Met deadlines by managing workload independently.
  • Prioritised administrative tasks based on deadlines.
  • Created various accounting and sales documents, such as invoices, sales orders and quotations.
  • Supported financial administration tasks, including invoicing and budget tracking, to maintain financial order.

CUSTOMER ASSISTANT/TRAINING BUDDY

VUE Cinema
02.2023 - 10.2024
  • Managed customer complaints with prompt, mutually beneficial resolutions.
  • Performed daily opening and closing functions and inventory management.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Supervised and trained new starters, liasing with management team.
  • A reliable, friendly, hardworking student who quickly learns and masters new concepts and skills.
  • Passionate about helping customers and creating a satisfying experience, with over four years of experience working in fast-paced, customer facing roles.
  • Strong history of providing friendly, professional service and supporting both customers and colleagues.
  • Currently studying Business and Marketing at Northumbria University.

Education

Business and Marketing BA (Hons) -

Northumbria University
Newcastle upon Tyne
09/2022 - 07/2025

A-Levels - Psychology, Business, Product Design, Extended Project

Cramlington Learning Village
Northumberland
09/2020 - 07/2022

Skills

  • Self motivated
  • Group leadership
  • Time management
  • Safeguarding regulations compliance
  • Team player
  • Clear communication
  • Progress monitoring
  • Excellent literacy skills

Certification

  • Full, clean UK driving licence
  • DBS certificate
  • Food hygiene and safety for catering level 2 qualification

Timeline

BARISTA

Knoops Newcastle
12.2024 - 05.2025

Social Media Manager/Coaching Assistant

1st Footy NE
09.2024 - Current

ACCOUNTS/ADMINISTRATION ASSISTANT

TechFlow Marine
05.2023 - 05.2025

CUSTOMER ASSISTANT/TRAINING BUDDY

VUE Cinema
02.2023 - 10.2024

Business and Marketing BA (Hons) -

Northumbria University
09/2022 - 07/2025

A-Levels - Psychology, Business, Product Design, Extended Project

Cramlington Learning Village
09/2020 - 07/2022

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Emma Bilclough