Emma Biffi
Bognor Regis ,West Sussex
Summary
Highly adaptable manager and self-motivated leader with proven ability to enhance performance and improve processes. Collaborative team player with excellent interpersonal, communication and organisational skills.
Offering exceptional social and emotional support throughout various projects and services to empower and inspire young people to make positive changes and reach their full potential.
Overview
15
15
years of professional experience
Work History
Team Leader - Targeted Education
West Sussex Fire and Rescue Service
, West Sussex
05.2024 - Current
- Managed team of six full time employees.
- Developed strategies for improved performance level across the team.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Led project coordination, resulting in timely delivery.
- Increased team cohesion by implementing regular feedback sessions.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Overseeing and running the delivery of both targeted and specialist fire and rescue service programmes, ensuring that content reflects needs and requirements of various stakeholders.
- Promoting effective working practices with internal colleagues and those in partner agencies. Ensuring delivery of a quality service to residents of West Sussex.
Senior Education Officer
West Sussex Fire & Rescue Service
Bognor Regis , West Sussex
04.2023 - Current
- Providing supervision and management to deliver a first-class county-wide service.
- Supporting the team to be competent in their roles and to deliver the best outcomes for children and young people.
- Deputising for Team Leader in their absence, overseeing activities to ensure working environments are healthy, safe and productive.
- Ensuring accurate reporting and case notes following interventions.
- Working with stakeholders to achieve best possible outcome for vulnerable individuals and reducing their level of risk.
- Working with other managers to co-ordinate and improve service delivery to achieve Service objectives.
- Establishing and maintaining positive and productive working relationships with internal and external partners.
- Undertaking research and analysing evaluations to create resources and training material that incorporates and addresses relevant issues facing children and young people.
- Remaining up to date and compliant with all relevant legislation, organisational procedures, policies and professional codes of conduct in order to uphold standards of best practice.
Education Officer
West Sussex Fire & Rescue Service
Bognor Regis, West Sussex
11.2021 - 04.2023
- To deliver fire and rescue programme to a range of customers, for example all educational settings from Primary to Secondary schools, Alternative Provision Colleges or SEN schools.
- Ability to research, analyse information, interpret, plan over the long term and make judgements about programme needs. Monitor policy, practice and procedures in Fire Safety education and those relevant to working with children and young people, in order to identify when there is a need to make changes to training as a result of performance quality or national issues.
- Facilitate and co-ordinate partnerships with agencies and organisations across West Sussex and with other Authorities more widely to develop, implement, monitor and review delivery programmes.
- Identify key opportunities and their implications for improving training and development services over both short term and long term. Report, present and disseminate results in appropriate formats to suit the needs of different audiences. Recommend courses of action and provide advice on the impact and implications of the results.
- Co-ordinate and attend a wide range of partner meetings within the county and more widely and to attend meetings with representatives of other organisations and partnerships across West Sussex to ensure training and development opportunities are promoted and targets contained in the strategies are achieved.
Youth Service Manager
Arun Youth Projects (Arun Church)
Across Arun District, West Sussex
03.2021 - Current
- Managed team of 10 part-time employees, overseeing hiring, training, and professional growth of employees.
- Created and delivered projects, services and local initiatives which have led to positive change within local communities.
- Reduced crime and anti-social behaviour through diversionary activities for young people.
- Provided monthly/annual reports detailing data and outcomes of services to funding partners to ensure continued financial support.
- Worked closely with outside agencies to meet the holistic needs of young people.
- Meticulously followed confidentiality and safeguarding regulations for optimised safety and wellbeing of service users.
Littlehampton Team Manager
Arun Youth Projects (Arun Church)
Littlehampton , West Sussex
10.2017 - 03.2020
- Transferred (TUPE) from Littlehampton Town Council to Arun Church. All duties from previous role were brought forward to new organisation.
Project Manager - Youth Worker
Littlehampton Town Council
Littlehampton , West Sussex
03.2012 - 09.2017
- Developed, delivered and managed generic and targeted youth work programmes, information and advice services in response to the needs of young people aged 8-18, in accordance with National Priorities, West Sussex Service Curriculum and Project 82 aims and objectives.
- Managed a team of 8 part time Youth Workers, ensuring recruitment, staff support and supervision.
- Collaborated with external organisations to provide optimal support for young people.
- Recorded outcomes and data within the service to ensure continued improvement.
- Built and maintained positive relationships with young people through high quality, innovative youth work programmes that promote social inclusion and wellbeing.
Family Aide
West Sussex County Council
Worthing , West Sussex
09.2010 - 02.2012
- Supervised contacts between children who are in foster care and their parents across county.
- Provided detailed and accurate reports of contact supervisions and other work undertaken.
- Supported individuals and families to live independently by assisting with budgeting and housekeeping.
- Liaised and worked alongside with other agencies including police, social services, schools and drug and alcohol workers.
- Contributed and attended child protection conferences, core group meetings to discuss particular cases with other professionals.
Education
Bachelor of Arts - Childhood, Youth and Society - 2.1
University of Chichester
Chichester, West Sussex10.2009
Diploma of Higher Education - Youth and Community Work - PASS
University of Chichester
Chichester, West Sussex05.2008
A-Levels -
The Littlehampton Academy
Littlehampton, West Sussex2004
GCSE -
The Littlehampton Academy
Littlehampton, West Sussex2002
Skills
- Motivated team player
- Planning and leadership
- Strong problem-solving skills
- Communication skills
- Networking
- Extremely organised
Timeline
Team Leader - Targeted Education
West Sussex Fire and Rescue Service
05.2024 - Current
Senior Education Officer
West Sussex Fire & Rescue Service
04.2023 - Current
Education Officer
West Sussex Fire & Rescue Service
11.2021 - 04.2023
Youth Service Manager
Arun Youth Projects (Arun Church)
03.2021 - Current
Littlehampton Team Manager
Arun Youth Projects (Arun Church)
10.2017 - 03.2020
Project Manager - Youth Worker
Littlehampton Town Council
03.2012 - 09.2017
Family Aide
West Sussex County Council
09.2010 - 02.2012
Bachelor of Arts - Childhood, Youth and Society - 2.1
University of Chichester
Diploma of Higher Education - Youth and Community Work - PASS
University of Chichester
A-Levels -
The Littlehampton Academy
GCSE -
The Littlehampton Academy
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