Emma Beel

I am the Out of School Club Lead at a Primary School in Northamptonshire offering wrap-around care to children ranging from 4 to 11. My role involves creativity and problem solving to keep children entertained and happy in the setting. It also involves keeping them safe, so I have training in Safeguarding, GDPR, Paediatric First Aid, Risk Assessment and much more.

The job involves good communication with young people but also the parents and guardians of those in my care whether that is face to face or over the phone or a secure messaging app. I take all inquiries and concerns seriously and work hard to resolve them in an effective and timely manner. It is important to maintain open and close communication with all that I work with and care for and treat all as individuals, personalising my approach for each to meet the best outcome. My role involves letting parents and guardians know of any concerns raised and to share important information like changes to policies and procedures. It can also at times involve difficult conversations and potential conflict which needs to be handled calmly and professionally which I always endeavour to do. Confidentiality is a massive part of the job role and I take this matter seriously to protect all involved.

Collaborated with the office team and admin to arrange meetings with parents, plan phone calls, and manage staff shifts and inquiries. Working with others is a natural part of my job and I endeavour to communicate clearly, honestly and patiently. I look after 3 other members of my staff and encourage productive work. I am involved in planning and scheduling on a weekly basis and adapt quickly on my feet to changes.

I am a people person and enjoy interacting with those around me. I aim to greet all with a smile and a desire to be supportive and helpful in whatever way I can. This requires patience at all times and good record keeping with attention to detail so that the correct support is always available.

Utilised school computers and iPads to manage administrative tasks. I am aware of the need to maintain a high standard of appearance and to keep my workplace presentable for the public.