Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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EMMA BASTIAN

Shortlanesend,Truro

Summary

A highly motivated, results-oriented, professional with a strong track record in identifying opportunities and executing projects. Proven expertise in design and creative direction, complemented by solid organisational and project management skills. Demonstrated ability to enhance sales through attention to detail and proactive problem-solving. Established in building strong professional relationships that contribute to a very high success rate in collaborative environments.

Overview

21
21
years of professional experience

Work history

OWNER LIAISON

Cornish Gems
Truro, Cornwall
07.2023 - Current
  • My main role at Cornish Gems is to curate clear, professional communication between the business and property owners. By providing efficient future focused results and building personable relationships from the beginning.
  • Managing day-to-day inquiries of existing owners and new property enquiries.
  • Involved in weekly sales, marketing and performance meetings to ensure I can deliver up to date data and actions.
  • Building the PMS for new properties and creating 'Digital Touchstay' guides alongside. Highlighting any gaps and working with owners to enhance guest experience.
  • Organising quarterly newsletters and webinars, collaborating with the leadership team on business updates and legislation.
  • Conducting property visits supporting the Head of Portfolio by providing appraisals, forecasts and producing mortgage letters for prospective buyers.
  • Keeping up to date with current market conditions using sales reports and performance indicators. Adjusting tariffs when asked and researching competitors to maintain competitive compelling pricing.
  • Assisting in annual QAs for existing properties, ensuring that they not only maintain quality but also identify any opportunities to enhance their appeal. Whether that be interior wise or experience lead.
  • Project manage the 'close down process' for properties leaving the portfolio.


GENERAL MANAGER

Hooked on the Rocks
Falmouth
02.2013 - 05.2023
  • A restaurant with a clear identity of service, style & experience, known for its sustainability and locally sourced seasonal menu. Mentioned in the Michelin Guide for three consecutive years, also gaining recognition in the Trencherman's Guide and shortlisted for the 'Best Front of House Team' 2022
  • Created a brand/restaurant with a clear identity of service, style & experience.
  • Increased the business value significantly ensuring operational efficiency.
  • Analysed market trends to identify opportunities for growth and competitive advantage.
  • Grew the team to include Head chef, Sous, Restaurant Manager, Bar Manager & Duty Managers with up to 50 employees.
  • Responsible for all aspects of running the business & building.
  • Full creative direction for the brand & identity.
  • Developed key operational initiatives to drive and maintain substantial business growth such as designing & worked alongside the build to convert a horsebox into a separate operational business in the car park.

RESTAURANT MANAGER

Bustophers
Truro
12.2007 - 01.2013
  • An established restaurant operating over 4 floors, inclusive of a private dining area.
  • Streamlined all operational procedures.
  • Sole charge of recruitment, training & development of staff.
  • Managed staff appraisals, payroll, and HR for the business.
  • Grew the wine list and achieved WSET Level 2.
  • An established restaurant operating over 4 floors, inclusive of a private dining area.

RESTAURANT MANAGER

Sands Bar & Brasserie
Fistral Beach
08.2006 - 12.2007
  • A busy Brasserie within a four-star hotel, offering a modern alternative dining experience.
  • Installed all operational procedures and training manuals.
  • Created & built a team to ensure excellent service.
  • Increased capacity of covers from 65 to 110 by creating an outside 'alfresco' dining option.
  • A busy Brasserie within a four-star hotel, offering a modern alternative dining experience.

RESTAURANT/ FLOOR MANAGER

Chy Bar & Kitchen
Newquay
02.2005 - 07.2006
  • A busy bar/restaurant known for its coffee/ drink and food operations.
  • Started as Bar Manager in charge of day shifts then evolved to include Restaurant Manager also.
  • Devised an in-depth & structured induction program.
  • Worked closely with the kitchen to produce & design seasonal menus.


Education

GCSEs -

Selby High School

A Levels -

York College
York

Foundation in Art & Design -

York College
York

BA (Hons) -

Manchester Metropolitan University
Manchester

Skills

  • Determined and driven to succeed
  • Ability to identify opportunities and drive projects
  • Design and creative direction strategies
  • Organisational and project management focus
  • Proactive attitude and resolution driven
  • Finest eye for the detail
  • Key understandings of business objectives and needs
  • The ability to build, direct and work within teams
  • Marketing and advertising objective

Personal Information

Hobbies: Keen swimmer both in a pool & also the sea., Obsessed with design.. All aspects interior, graphics, print, fashion, building., Love music bands/ DJs.

Timeline

OWNER LIAISON

Cornish Gems
07.2023 - Current

GENERAL MANAGER

Hooked on the Rocks
02.2013 - 05.2023

RESTAURANT MANAGER

Bustophers
12.2007 - 01.2013

RESTAURANT MANAGER

Sands Bar & Brasserie
08.2006 - 12.2007

RESTAURANT/ FLOOR MANAGER

Chy Bar & Kitchen
02.2005 - 07.2006

GCSEs -

Selby High School

A Levels -

York College

Foundation in Art & Design -

York College

BA (Hons) -

Manchester Metropolitan University

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EMMA BASTIAN