Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Emma Barrow

Penclawdd,City and County of Swansea

Summary

I am a conscientious worker and adaptable to working in different ways/ surroundings. I grew up on my family's farm where I still help out on a regular basis with gathering sheep, administering medications, assisting with lambing and also with paperwork and VAT returns. I acquired my Level 2 NVQ in Business and Administration whilst completing work experience on a busy ward in Singleton hospital. At my current job I frequently book mechanical jobs and MOT's into the workshop and place orders for shop items as well as service parts for the garage. I am a single parent to my 15 year old daughter so I understand the importance of being well organised and reliable. I am enthusiastic and a fast learner looking for a new challenge after 11 years in my current job working at a petrol station.

Overview

20
20
years of professional experience

Work history

Manager

Jenkins Brothers (Bishopston) Ltd.
Bishopston, City and County of Swansea
05.2013 - Current
  • Key holder, I open and close when required to do so
  • Monitored health and safety measures for guaranteed compliance.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Completed customer orders with speed and accuracy.
  • Processed invoices and payment runs with complete accuracy.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Monitored and updated stock levels and inventory databases.
  • Worked flexible hours, covering holidays, weekends and bank holidays.

Farm hand

Broadley Farm
Bishopston, City and County of Swansea
06.2004 - Current
  • Moved supplies from lorries to sheds and to field locations for use.
  • Handled repair and maintenance of fences, buildings and other farm structures for increased durability.
  • Cleaned farm buildings and equipment to maintain a sanitary environment for the animals.
  • Herded livestock to move between pastures, collect for special actions and drive to lorries for transport.
  • Loaded and unloaded livestock to transport to correct destinations.
  • Segregated livestock ahead of shearing, milking and slaughter.
  • Maintained excellent physical fitness for lifting bales, feed and bedding.
  • Operated agricultural machinery safely and responsibly.
  • Prepared feed for and fed livestock and poultry.
  • Milked cows following instructions from farmers.
  • Prepared milking machinery and performing milking activities.

Supervisor

Stylo Barrett Shoes Ltd
Swansea, City and County of Swansea
06.2006 - 02.2009
  • Acted as point of contact and motivation for employees.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Increased revenue by upselling and recommending products.
  • Processed invoices and payment runs with complete accuracy.

Sales advisor

Deichmann Shoes Ltd.
Swansea, City and County of Swansea
05.2005 - 10.2005
  • Understood store goals and used upselling and cross-selling techniques to achieve targets.
  • Placed customer orders, providing guidance on product delivery timeframes.
  • Built rapport with new and existing customers to boost client retention.
  • Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Implemented planograms and display layouts to optimise product visibility and accessibility.

Education

NVQ Level 2 - Business and Administration

OCR
Swansea, City and County of Swansea
01/2009 - 07/2009

GCSEs -

Bishopston Comprehensive School
Swansea
09/1999 - 06/2004

Skills

  • Attention to detail
  • Photocopier operation
  • Record-keeping and bookkeeping
  • Open and clear communicator
  • Customer service
  • Multitasking and prioritisation
  • Professional appearance
  • Customer and client relations
  • Telephone skills
  • Active listening
  • Flexible
  • Organised and reliable

Affiliations

  • During my spare time I enjoy spending time with my daughter, socialising with friends, long dog walks and gardening.

Timeline

Manager

Jenkins Brothers (Bishopston) Ltd.
05.2013 - Current

Supervisor

Stylo Barrett Shoes Ltd
06.2006 - 02.2009

Sales advisor

Deichmann Shoes Ltd.
05.2005 - 10.2005

Farm hand

Broadley Farm
06.2004 - Current

NVQ Level 2 - Business and Administration

OCR
01/2009 - 07/2009

GCSEs -

Bishopston Comprehensive School
09/1999 - 06/2004

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