Emma Baillie
Mosstodloch,Moray
Summary
Capable individual with excellent customer service and team skills seeks opportunity in Administrative based job . Organized and methodical to achieve tasks within target timeframes. Excellent numeracy, literacy and IT skills for successful finance management.
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Transport administrator & planner
I S Roger Ltd
Keith, Moray
05.2023 - Current
- Guaranteed client satisfaction by monitoring road movement and promptly communicating driver delays.
- Enabled accurate customer billing, verifying load, collection and delivery data were correctly entered into DigiHaul software.
- Maintained vehicle fleet with precise coordination of preventive maintenance and functional repairs.
- Kept all company logs and records updated, recording daily details of work performed.
- Communicated with drivers to address accurate start times, load information and route issues.
- Prioritised order acknowledgements and coordinated appropriate delivery modes and equipment.
- Coordinated and managed allocation of drivers and vehicles to service network, guaranteeing efficient, accurate deliveries.
- Built positive partner relationships for successful cross-team projects.
Parts supervisor
Arnold Clark
Elgin, Moray
06.2022 - 05.2023
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
- Minimised reporting errors when working in fast-paced environment with high volume of inventory.
- Controlled best before dates to properly utilise stock.
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Maintained neat and clean store areas in line with health and safety policies.
- Investigated missing items, discrepancies and losses.
- Oversaw purchase order processing from requisition to receipt, reducing risk of delays and errors with meticulous follow-up.
- Researched inventory turnover, stockout rates and carrying costs, driving revenue through targeted improvements.
HGV class 1 driver - Bulk Tipper
William Taylor & Son
Findochty, Moray
01.2022 - 07.2022
- Performed thorough vehicle inspections prior to loading and during routes for strict safety compliance.
- Collected, documented and loaded goods with care to avoid damage and risk.
- Carried out handball loading safely and responsibly.
- Kept up-to-date logbooks, detailing total time spent driving.
- Offered flexibility in working hours, covering evening and weekend shifts to meet logistics demands.
- Carried out tramping and trunking, meeting daily delivery targets.
- Kept accurate driving hours records and complied with tachograph laws.
- Supported yard operations by completing additional maintenance tasks.
- Maintained exceptional fuel efficiency through economical driving measures.
- Operated HGVs according to UK road laws and regulations, guaranteeing safe use.
HGV class 1 driver - Bulk Powder Tanker
Wincanton PLC & Abbey Logistics
Elgin, Moray
06.2017 - 01.2022
- Collected and returned HGVs to and from depots, maintaining good timekeeping across shift changes.
- Kept accurate driving hours records and complied with tachograph laws.
- Maintained exceptional fuel efficiency through economical driving measures.
- Carried out tramping and trunking, meeting daily delivery targets.
- Ensured delivery paperwork was accurately completed and processed after shifts.
- Operated HGVs according to UK road laws and regulations, guaranteeing safe use.
- Planned driving routes according to traffic to exceed delivery turnaround targets.
- Offered flexibility in working hours, covering evening and weekend shifts to meet logistics demands.
HGV class 1 driver - Bulk Poweder Tanker
Baillie Brothers & Limehillock
Elgin, Moray
10.2015 - 06.2017
- Communicated with clients politely and professionally, maintaining excellent working relationships.
- Monitored vehicle performance and reported faults quickly to avoid vehicle downtime.
- Performed thorough vehicle inspections prior to loading and during routes for strict safety compliance.
- Collected and returned HGVs to and from depots, maintaining good timekeeping across shift changes.
- Kept accurate driving hours records and complied with tachograph laws.
- Maintained exceptional fuel efficiency through economical driving measures.
- Carried out tramping and trunking, meeting daily delivery targets.
Parts advisor
Baillie Brothers & Elgin Truck & Van Ltd
Elgin, Moray
06.2010 - 10.2015
- Ordered cost-efficient vehicle parts and accessories from reputable suppliers.
- Responded to customer emails quickly to maintain excellent service levels.
- Processed parts orders and coordinated shipping to align deliveries with customer deadlines.
- Advised customers on prices premium parts and accessories.
- Updated stock systems regularly for reliable inventory information.
- Greeted customers and asked open-ended questions to better determine needs.
- Coordinated inventory audits and stock checks to verify accuracy and uncover discrepancies.
- Organised motor vehicle parts inventory in alignment with company procedures.
- Checked incoming parts against delivery notes to limit stock discrepancies.
- Identified customer parts requirements and provided potential alternatives for hard-to-find parts.
- Drafted stock management reports to illustrate trends and sales data.
Apprentice HGV Technician
Baillie Brothers
Elgin, Moray
06.2008 - 06.2010
- Maintained knowledge of updated changes in various equipment models.
- Achieved vehicle functionality and longevity through proactive maintenance.
- Handled heavy equipment and tools, from multi-purpose jacks to mobile column lifts.
- Carried out scheduled and routine maintenance on small and large vehicles.
Education
GCSEs - Math, English, Physics, Graphic Communication, Administration.
Milnes High School
Fochabers, Moray 01.2003 - 09.2004
NVQ Level 2 - HGV Maintenance and Repair
Renault Trucks UK & RAC UK
Elgin, Moray 07.2008 - 07.2010
Skills
- Transport legislation knowledge
- Fleet administration
- WhatsApp group management
- Subcontractor management
- Health and safety management
- Invoice processing
- Reporting and documentation
- Ability to prioritize
- Microsoft Office expertise
- Report writing
- Database administration
- Documentation control
- Workflow planning
- Scheduling and calendar management
Timeline
Transport administrator & planner
I S Roger Ltd
05.2023 - Current
Parts supervisor
Arnold Clark
06.2022 - 05.2023
HGV class 1 driver - Bulk Tipper
William Taylor & Son
01.2022 - 07.2022
HGV class 1 driver - Bulk Powder Tanker
Wincanton PLC & Abbey Logistics
06.2017 - 01.2022
HGV class 1 driver - Bulk Poweder Tanker
Baillie Brothers & Limehillock
10.2015 - 06.2017
Parts advisor
Baillie Brothers & Elgin Truck & Van Ltd
06.2010 - 10.2015
NVQ Level 2 - HGV Maintenance and Repair
Renault Trucks UK & RAC UK
07.2008 - 07.2010
Apprentice HGV Technician
Baillie Brothers
06.2008 - 06.2010
GCSEs - Math, English, Physics, Graphic Communication, Administration.
Milnes High School
01.2003 - 09.2004
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