Emma Atkinson
High Wycombe,Buckinghamshire
Summary
An efficient, hard working person with over 15 years experience in retail management, directly managing upto 25 colleagues. Currently part of the Sostrene Grene UK expansion where I started with the Danish homeware company as a Store Manager in 2023 and a year later stepping up into a Multisite Manager role responsible for 7-10 retail stores and their KPI performance. I am deeply committed and passionate about achieving excellence in every area, thriving under pressure while confidently adapting to diverse settings.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work history
Multisite/Area Manager
Sostrene Grene
, Southern England
09.2024 - Current
- Fully accountable for 7 retail stores based across South-West England.
- Overseeing the training and support of all store managers especially those new to the business.
- Delivering strong KPIs focusing on budgets/L4L, footfall conversion %, staff retention and stock loss.
- Coaching teams to deliver excellent customer service and care to encourage repeat customers and how to handle difficult situations.
- All HR aspects ranging from return to work conversations to wellness meetings and probation reviews resulting in dismissal.
- Ensured adherence to visual merchandising guidelines and maintained strong store presentation.
- Running weekly trade calls for the area to hold store managers accountable and then delivering this information in weekly operations meeting with department heads.
- Overseeing and running stock takes for the area and coaching new managers on these procedures.
- Stabilizing stores in area where management team is under recruitment.
Store Manager
Sostrene Grene
High Wycombe, Buckinghamshire
05.2023 - 09.2024
- Running a £1,200,000 turnover store with a team of up to 18 members of staff
- Payroll, timesheets, rota and holiday planners
- Working very closely with KPIs data, daily, weekly and monthly sales targets and top 50 products
- All recruitment and training aspects including new starters, disciplinary action and performance issues - coached underperforming employees improving their job performance significantly.
- Instore visual merchandising decisions and campaign change implemented in a timely manner.
- Stock intake, discrepancies, theft and running external stock takes
Store Manager
New Look Retailers
High Wycombe, Buckinghamshire
10.2022 - 05.2023
- Running a £1,500,000 turnover store with a team of up to 20 members of staff
- Payroll, timesheets, rota and holidays planners
- Working very closely with KPIs, daily, weekly and monthly sales targets and top 50 products
- All recruitment and training aspects including new starters, disciplinary action and performance issues
- Instore visual merchandising decisions and promo change implemented in a timely manner.
- Stock intake, discrepancies, theft and running external stock take
Assistant Logistics Planner
The Entertainer
Amersham, Buckinghamshire
10.2020 - 10.2022
- Manage the allocations of stock from the warehouse to stores to optimize availability to support sales, peak trading, promotions and physical merchandising
- Understanding stock needs for over 180 UK TE stores, partnerships such as Asda/Matalan as well as international sites
- SKU/product knowledge as well as being proficient in excel and inhouse logistic systems
- Coordinated with suppliers to ensure timely acquisition of materials.
Store Manager
The Entertainer
Uxbridge/Hammersmith
01.2018 - 10.2020
Store Manager
Smiggle
Uxbridge, Hillingdon
10.2015 - 10.2018
Assistant Store Manager
Kiehls L'oreal Luxe
Chelsea, Royal Kensington and Chelsea
05.2012 - 09.2015
Assistant Store Manager
Cath Kidston
Windsor, Windsor and Maidenhead
09.2009 - 05.2012
Education
ILEX - Paralegal course
Uxbridge College
Uxbridge 09.2003 - 06.2004
A-Levels - English
Swakeleys Sixthform
Hillingdon 09.2000 - 06.2002
GCSEs - 7 A-C including Maths, English and French
Swakeleys school
Hillingdon 09.1995 - 06.2000
Skills
- Excellent communication skills
- Customer service focus in a retail environment
- Team building
- Commercial and business awareness
- Time-management and prioritisation
- Problem solving in real time situations
- Coaching and performance support
- Visual merchandising and display management
- KPI performance management
- Profit and loss management/stock management
- HR and team management
- Excel/Powerpoint proficient
- Leadership excellence
- Customer Service
- Product knowledge
Affiliations
- Traveling
- Reading
- Home Renovating
Timeline
Multisite/Area Manager
Sostrene Grene
09.2024 - Current
Store Manager
Sostrene Grene
05.2023 - 09.2024
Store Manager
New Look Retailers
10.2022 - 05.2023
Assistant Logistics Planner
The Entertainer
10.2020 - 10.2022
Store Manager
The Entertainer
01.2018 - 10.2020
Store Manager
Smiggle
10.2015 - 10.2018
Assistant Store Manager
Kiehls L'oreal Luxe
05.2012 - 09.2015
Assistant Store Manager
Cath Kidston
09.2009 - 05.2012
ILEX - Paralegal course
Uxbridge College
09.2003 - 06.2004
A-Levels - English
Swakeleys Sixthform
09.2000 - 06.2002
GCSEs - 7 A-C including Maths, English and French
Swakeleys school
09.1995 - 06.2000
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