Emma Alsop
Abererch,Gwynedd
Summary
Offering strong customer service skills and positive attitude, with years of experience. Honest and knowledgeable about handling cash transactions and basic inventory management. Adaptable and eager to learn new tasks quickly. Ready to use and develop communication, teamwork, and problem-solving skills in a retail role. Achieves high customer satisfaction through quick problem-solving and strong communication skills. Capable of handling high-volume transactions with accuracy and maintaining friendly, welcoming environment. Punctual with a high attendance record.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work history
Business owner
Self employed
Porthmadog, Gwynedd
04.2019 - 04.2025
- Hired and trained new staff members for improved team performance.
- Managed inventory to ensure optimal stock levels at all times.
- Handled daily administrative tasks including bookkeeping and reporting, keeping accurate records of business performance.
- Introduced new product ranges based on customer preferences, increasing sales revenue.
- Fostered a positive shopping environment with attention to detail and cleanliness.
- Ensured compliance with health and safety regulations to maintain safe shopping conditions.
- Resolved customer complaints promptly, ensuring customer satisfaction and loyalty.
- Interact productively with team members and prospective customers.
- Managed cash handling procedures for secure financial transactions within the shop.
- Optimised window displays to entice potential customers in-store.
Co-op bakery worker and retail worker
Co-op
Tywyn, Gwynedd
04.2015 - 06.2018
- Prepared food and baked goods to set specifications by operating oven equipment.
- Packaged and labelled baked goods with accurate descriptions and ingredients.
- Strictly adhered to food safety regulations for health assurance.
- Performed regular inventory checks maintaining adequate supplies at all times.
- Maintained cleanliness in the bakery resulting in a hygienic work environment.
- Used Point of Sale system efficiently, speeding up transactions.
- Handled high volumes of transactions during holiday seasons efficiently.
- Greeted each customer warmly, creating a friendly shopping environment.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Helped customers to pack away shopping for improved customer experience.
- Scanned products quickly, memorising codes and prices for unmarked products.
Retail assistant and fudge maker
Fudgeridoo (Davina Jones)
Barmouth, Gwynedd
04.2011 - 10.2013
- Complied with food safety regulations, ensured a safe environment for customers and staff alike.
- Assisted in inventory management for maintaining adequate stock levels.
- Crafted extensive selection of fudge flavours ready for sale.
- Displayed fudge attractively, increased impulse purchases from customers.
- Weighed, priced and packaged items for customers.
- Weighed, boxed and wrapped fudge products for website sales.
- Performed daily opening and closing functions such as stock counting, cashing up and securing shop premises.
- Operated cash register and handled cash and credit card transactions.
- Regularly cleaned fudge making areas, strictly following guidelines to sustain safe food preparation environments.
- Communicate effectively with colleagues and future customers.
Waitress
The Anchor restaurant (Davina Jones)
Barmouth, Gwynedd
04.2006 - 11.2010
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Maintained clean and organised dining area for customer comfort.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Assisted with inventory management.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed closing duties, thoroughly cleaning, sanitising and replenishing stock.
Retail assistant and entertainment manager
Woolworths
Barmouth, Gwynedd
11.2003 - 03.2006
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Assisted in stock replenishment to maintain store appearance.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Updated product labelling and pricing to reflect discounts and offers.
- Managed entertainment section and executed weekly chart modifications.
- Engaged in phone conference calls with regional managers.
- Attended meetings with staff from various other stores regarding the entertainment section.
Fast food worker
Chucks diner (Charlie Wright)
Barmouth, Gwynedd
07.2001 - 10.2003
- Managed cash register, maintained accuracy in all transactions.
- Prepared food orders accurately to ensure customer satisfaction.
- Cleaned dining area regularly, provided a pleasant atmosphere for customers.
- Maintained clean work area for better efficiency and hygiene.
- Demonstrated proper food handling and safety standards.
- Maintained food safety by checking temperatures and storing ingredients correctly.
- Operated fryer to create fresh and tasty fries quickly and efficiently.
- Cooked range of burgers using grill and ovens, including beef, chicken and vegan options.
- Completed opening and closing checklists to create welcoming store environment.
- Followed recipes to prepare different pizzas with correct topping amounts and arrangements.
- Prepared tea, coffee and carbonated beverages for customers.
Education
NVQ Level 2 - Health and social care
Dolgellau college
Dolgellau, Gwynedd 09.2001 - 07.2003
GCSEs -
Dormston high school
Sedgley, Dudley 09.1996 - 06.2001
Skills
- Sales expertise
- Retail industry awareness
- Loss prevention techniques
- Product display expertise
- Sales enhancing
- Stock inventory systems
- Complaint escalation
- Price scanning proficiency
- Outstanding patience
- Punctuality
- Relationship cultivation
- Refund policy expertise
- Proactive work ethic
- Point of sale operation
- Cash handling proficiency
- Customer satisfaction focus
- Cash register operation
- Attention to Detail
Timeline
Business owner
Self employed
04.2019 - 04.2025
Co-op bakery worker and retail worker
Co-op
04.2015 - 06.2018
Retail assistant and fudge maker
Fudgeridoo (Davina Jones)
04.2011 - 10.2013
Waitress
The Anchor restaurant (Davina Jones)
04.2006 - 11.2010
Retail assistant and entertainment manager
Woolworths
11.2003 - 03.2006
NVQ Level 2 - Health and social care
Dolgellau college
09.2001 - 07.2003
Fast food worker
Chucks diner (Charlie Wright)
07.2001 - 10.2003
GCSEs -
Dormston high school
09.1996 - 06.2001
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