Emma Allen
Stalybridge ,Cheshire
Summary
A dedicated professional with expertise in inventory management, volunteer coordination, and customer engagement. Demonstrates strong health and safety compliance alongside team motivation techniques to optimise product displays and enhance performance assessment. Known for excellent organisation skills and the ability to handle pressure effectively, aiming to leverage these competencies towards achieving strategic career goals.
Experienced manager with focus on retail operations in charity shops. Capable of increasing sales and improving customer satisfaction through team leadership and strategic merchandising. Skilled in volunteer coordination, inventory management, and community outreach to drive shop success.
Overview
13
13
years of professional experience
Work history
Deputy shop manager
PDSA
Ashton under lyne , Lancashire
2023.03 - 2025.11
- Managed daily operations of charity shop ensuring smooth running of all activities.
- Trained and mentored volunteers enhancing their skills and integrating them into team.
- Developed and implemented strategies to increase customer engagement and donations.
- Organised fundraising events to raise awareness and support for charitable causes.
- Maintained inventory systems ensuring accurate stock levels and efficient product displays.
- Conducted regular assessments of shop performance identifying areas for improvement.
- Implemented health and safety policies ensuring compliance and creating a safe environment.
- Coordinated daily cash handling procedures, ensuring accurate financial records.
- Monitored sales trends, adjusting pricing strategies accordingly for an optimal revenue stream.
- Boosted morale by implementing team-building exercises and regular staff meetings.
- Kept detailed records of stock intake leading towards better inventory management.
- Recruited, trained, and motivated volunteer teams to ensure effective operations.
- Supported annd worked closely with individuals with autism and additional needs in a retail environment.
Section leader
Asda
Ashton under Lyme , Lancashire
2012.11 - 2023.03
- Led team to ensure efficient operation of section, maintaining high standards of product presentation.
- Implemented training programmes for new staff, enhancing team performance and knowledge.
- Monitored stock levels and coordinated replenishment efforts to prevent shortages and ensure availability.
- Collaborated with management to develop promotional displays, attracting customer attention and increasing sales.
- Provided customer service support, addressing inquiries and resolving issues to enhance overall shopping experience.
- Facilitated communication between team members and management, fostering a positive and productive work environment.
- Processed customer transactions accurately whilst ensuring a positive shopping experience.
- Assisted customers with product inquiries and provided recommendations based on needs.
- Collaborated with team members to manage stock levels and replenish items as required.
- Handled cash and electronic payments securely whilst adhering to company policies.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
Education
GCSEs -
Copley high school
Stalybridge, Tameside 09/2005 - 06/2010
NVQ Level 2 - Beauty therapy
Tameside college
Ashton-under-Lyne, Tameside 09/2012 - 06/2014
NVQ Level 3 - Retail
Babcock International
Ashton-under-Lyne, TamesideSkills
- Inventory management
- Volunteer coordination
- Customer engagement
- Health and safety compliance
- Team motivation techniques
- Product display optimisation
- Performance assessment
- Able to handle pressure
- Excellent organisation
Timeline
Deputy shop manager
PDSA
2023.03 - 2025.11
Section leader
Asda
2012.11 - 2023.03
GCSEs -
Copley high school
09/2005 - 06/2010
NVQ Level 2 - Beauty therapy
Tameside college
09/2012 - 06/2014
NVQ Level 3 - Retail
Babcock International