Emma Adam
Tullibody,Clackmannanshire
Summary
In my most recent job I was always taking orders over the phone this made me develop the skill on how to speak clearly and politely with others over the phone. I have also learned to be patient and kind with people, learning how to be helpful in anyway I can. I have also learned how to operate efficiently and effectively in a fast passe environment without any difficulty. from working in a fast passe environment I have good knowledge of time keeping and how to manage my tasks efficiently. When working in my last job everything was organised with strict rules and this created a skill of mine that i realised would be important in all jobs. one of the most important things I learned was how to upsell the products we had in the shop, I was always polite and kind and made sure they knew all the benefits. I always have a good can-do attitude when it comes to problem solving and i always try to be open minded at all costs when listening to others issues as well as there ideas and thoughts.
Overview
3
3
years of professional experience
Work History
Caffe assistant
Gemma Drysdale
Tullibody, Clackmannanshire
06.2021 - Current
- Maintained excellent level of service in busy and demanding restaurant environment.
- Upsold additional sandwiches and snacks with drinks orders, increasing average transaction value.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Balanced needs of multiple customers simultaneously, reducing average waiting times.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
Education
Scottish Qualifications Certificate - English
Lornshill Academy
Clackmannanshire 01/2021 - 05/2022
Skills
- Professional business writing
- Communication skills
- Social media marketing
- Team building
- Customer-focused
- Problem-solving
- Public relations
- Time management
Affiliations
- I love art and being creative in all ways I can
- I love all kinds of music
- I like to go ice skating as its always so peaceful
References
References available upon request.
Timeline
Caffe assistant
Gemma Drysdale
06.2021 - Current
Scottish Qualifications Certificate - English
Lornshill Academy
01/2021 - 05/2022
Similar Profiles
Nathan BartoloNathan Bartolo
Team Member at Coles DrysdaleTeam Member at Coles Drysdale
Philippe NinoPhilippe Nino
Head Tennis Professional at Cliff Drysdale TennisHead Tennis Professional at Cliff Drysdale Tennis
Joel CurrieJoel Currie
Station Manager at Perola Park Augathella,Kenneth DrysdaleStation Manager at Perola Park Augathella,Kenneth Drysdale
Kim HamiltonKim Hamilton
Fitness Instructor at MXP FitnessFitness Instructor at MXP Fitness
Jade MilneJade Milne
Customer assistant at Leo's TakeawayCustomer assistant at Leo's Takeaway