Emma Andrews
Milton,ENG
Summary
Dedicated professional with extensive experience in customer service, sales, and cashiering. Demonstrates strong problem-solving abilities and exceptional time management skills. Proficient in IT and Microsoft Office, including Microsoft Word. Adept at cash handling and maintaining a customer-focused approach. Excellent communication skills enhance the ability to deliver outstanding service. Career goal includes advancing within a dynamic organisation to leverage skills in a challenging role. Friendly and approachable individual with excellent communication skills. Builds relationships easily and encourages participation in group settings. Proactive and engaging mediator with practical health and safety knowledge.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Temporary Nursery Assistant
RME Consultants
Oxfordshire, OXF
01.2024 - 05.2024
- Monitored and supported children during meal times, helping to prepare food, feed children and maintain exemplary table manners.
- Maintained a safe and hygienic environment, conducting regular safety checks and adhering to health regulations.
- Supervised and cared for children, displaying storytelling and rapport-building skills to maintain interest and engagement.
- Kept children safe and secure at all times.
- Taught children basic life skills to encourage independence.
- Promoted good hygiene with instruction on proper techniques, consistent monitoring and personal assistance.
- Followed strict safeguarding policies and procedures, maintaining the health and safety of children and staff.
Barista
Costa Coffee
Didcot, OXF
02.2022 - 04.2022
- Conferred with customers about menu options and preferences and recommended food and beverage items.
- Fostered an positive and welcoming atmosphere, engaging with customers to ensure an memorable cafe experience.
- Followed directions and recipe cards to prepare simple food items.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Input customer orders and processed payments for foods and beverages.
- Implemented health and safety protocols, conducting regular checks to comply with regulations.
- Portioned food onto plates, garnished items and presented items to customers.
- Promoted seasonal specials and offers to increase order values.
- Personalised customer orders, adapting beverages to meet individual preferences and dietary requirements.
- Cleaned and inspected food preparation areas against safe and sanitary food-handling criteria.
- Used pressure washers to remove hard-to-tackle stains, dirt and waste from items.
- Kept dishwasher in excellent, safe and efficient working order by conducting regular maintenance and inspections.
Crew Member
McDonald's
Didcot, OXF
08.2021 - 01.2022
- Maintained clean, safe working environments to eliminate accident risks.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Actively listened to customers to fully understand requests and address concerns.
- Cleaned cooking equipment between uses to minimise build-up and prevent cross-contamination.
- Provided high-level customer service by going the extra mile to identify and cater to customer needs.
- Delivered fast, accurate service for positive customer experience.
- Engaged with guests to gather feedback on their dining experience, aiming to enhance satisfaction.
- Maintained smart and tidy appearance by complying with corporate dress code.
Education
NVQ in Level 2 Hairdressing - Hairdressing
Abingdon & Witney College
UK 09.2020 - 06.2021
GCSEs - All Studies
John Mason Secondary School
UK 09.2015 - 03.2020
Skills
- Customer Service
- Problem-solving
- IT
- Time management
- Microsoft Office
- Cash Handling
- Cashiering
- Sales
- Customer-focused
- Communication skills
- Microsoft Word
Affiliations
- Singing
- Dancing
- Animals
Timeline
Temporary Nursery Assistant
RME Consultants
01.2024 - 05.2024
Barista
Costa Coffee
02.2022 - 04.2022
Crew Member
McDonald's
08.2021 - 01.2022
NVQ in Level 2 Hairdressing - Hairdressing
Abingdon & Witney College
09.2020 - 06.2021
GCSEs - All Studies
John Mason Secondary School
09.2015 - 03.2020
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