Emine Mustafa
London
Summary
Calm under pressure, with strong communication and problem-solving skills, complemented by quick decision-making abilities. Proven background in customer service and problem solving management, demonstrating empathy and resilience. Committed to ensuring swift, accurate response and support for those in need, enhancing overall public safety.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Work History
Dental nurse,Denatal practice manager
Family Dental Care and Sedation Clinic
London
03.2013 - Current
- Enhanced practice efficiency by streamlining administrative processes.
- Managed staffing schedules, ensuring optimal coverage during peak times.
- Promoted positive working environment with regular team meetings and communication.
- Facilitated successful audits through meticulous record-keeping and documentation.
- Developed comprehensive operational policies to ensure regulatory compliance.
- Maintained optimum stock levels through careful inventory management.
- Facilitated smooth practice operations, making arrangements for practice equipment maintenance to minimise malfunctions.
- Recruited committed, hardworking clinical teams for reliable care services.
- Delegated clinical nursing tasks to meet patients' care requirements.
- Managed proper sterilisation of dental instruments for optimal hygiene.
- Maintained accurate patient records, ensuring meticulous documentation.
- Upheld stringent infection control measures, promoting a safe environment
- Comforted anxious patients, leading to positive clinic experiences.
- Offered post-operative instructions under dentist's supervision, enhancing patient recovery process.
- Administered first aid during emergencies, ensuring immediate medical attention for patients.
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Delivered compassionate care and support to patients to alleviate anxiety and stress.
- Assisted fellow staff in additional duties for continued smooth running of practice operations.
- Managed appointment bookings for efficient clinic operations.
- Handled phone calls, resulting in effective communication with patients.
- Provided excellent customer service, improving patient satisfaction rates.
- Ensured confidentiality of patient data by following regulations diligently.
- Processed medical forms accurately to ensure correct patient information.
- Collaborated closely with dental team for smooth daily operations.
- Welcomed new patients warmly, fostering a friendly clinic atmosphere.
- Resolved patient queries with professionalism and patience, enhancing customer service experience.
- Compiled information for medical charts and reports.
- Trained and supervised new staff
Practice nurse
GP Dr Tatyana Kostova
Kazanlak,Bulgaria
04.2002 - 04.2007
- Improved patient comfort by administering injections and immunisations.
- Conducted health assessments for early detection of potential health issues.
- Enhanced patient recovery with personalised care plans.
- Managed minor illnesses, delivering swift resolution.
- Facilitated smooth clinic operations by maintaining adequate medical supplies.
- Assisted in minor surgeries to ensure seamless procedures.
- Alleviated patient anxiety, providing clear explanations of medical procedures.
- Contributed to public health initiatives through active participation in community outreach programmes.
- Offered advice on lifestyle changes for improved patient well-being.
- Conducted routine check-ups, ensuring ongoing patient health monitoring.
Paediatric staff nurse
Hospital for children with neurological disease
Kazanlak,Bulgaria
04.1993 - 03.2002
- Enhanced patient care by implementing evidence-based nursing interventions.
- Provided emotional support for distressed children and their families, leading to improved hospital experience.
- Assisted in the diagnosis and treatment of common childhood illnesses, promoting faster recovery times.
- Liaised with multidisciplinary team to ensure comprehensive patient care.
Education
NEBDN Diploma - Dental nursing
Wisdom dental
LONDON 01.2013 - 01.2014
Diploma of Higher Education - Medical nursing
Trakia university
Stara Zagora,Bulgaria 09.1990 - 09.1993
Skills
- Patient confidentiality understanding
- Medical terminology familiarity
- Multitasking efficiency
- Patient advocacy
- Customer service techniques
- Chairside assisting
- Patient schedule management
- Dental office administration
Languages
English
Upper intermediate
Bulgarian
Native
Turkish
Fluent
Russian
Intermediate
Timeline
Dental nurse,Denatal practice manager
Family Dental Care and Sedation Clinic
03.2013 - Current
NEBDN Diploma - Dental nursing
Wisdom dental
01.2013 - 01.2014
Practice nurse
GP Dr Tatyana Kostova
04.2002 - 04.2007
Paediatric staff nurse
Hospital for children with neurological disease
04.1993 - 03.2002
Diploma of Higher Education - Medical nursing
Trakia university
09.1990 - 09.1993
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