Summary
Overview
Work History
Skills
Languages
Timeline
Generic
EMILYN ROSA

EMILYN ROSA

Cairns

Summary

Multilingual hospitality expert with over 7 years of front-of-house experience in prestigious hotels and customer-centric environments across Australia, the UK, Spain, and Brazil. Recognized for creating welcoming guest experiences, resolving issues with empathy and efficiency, and thriving in fast-paced settings. Now seeking a receptionist or front office leadership role, where I can bring my passion for service and international insight to a standout team.

Overview

6
6
years of professional experience

Work History

Front Office Supervisor

Selina Hotel
Brighton
08.2023 - 03.2025
  • Supervised day-to-day front desk operations at a busy city hotel, welcoming international guests.
  • Led a small reception team, managing shift schedules, mentoring junior staff, and maintaining service consistency.
  • Ensured smooth check-in and check-out processes using hotel management systems.
  • Resolved escalated guest issues with diplomacy, ensuring satisfaction, and loyalty.
  • Coordinated communication between reception, housekeeping, and maintenance, for seamless guest experiences.
  • Trained new hires in service protocols, reservation software, and hotel standards.
  • Assisted management in tracking performance metrics and guest feedback.

Receptionist

Hotel Sagrada Familia
Barcelona
02.2023 - 08.2023
  • Greeted guests upon arrival with a friendly and professional demeanor, ensuring a welcoming first impression.
  • Managed guest check-ins and check-outs efficiently, using hotel management software.
  • Handled high volumes of phone calls and emails, promptly addressing inquiries, booking reservations, and providing information about hotel services.
  • Coordinated with housekeeping and maintenance teams to resolve guest issues and ensure room readiness.
  • Processed payments and managed cash handling accurately, maintaining balanced registers, and detailed transaction records.
  • Collaborated with housekeeping and maintenance to ensure that rooms met hotel standards.

Receptionist

Hilton
Brighton
02.2021 - 02.2023
  • Welcomed guests upon arrival, managing check-ins and check-outs efficiently, using the hotel’s reservation system.
  • Oversaw front desk operations for a busy city hotel, ensuring smooth guest arrivals and departures.
  • Assisted international guests with local recommendations and concierge-style service.
  • Maintained accurate financial records, and processed payments efficiently.
  • Provided guests with detailed information about hotel services, amenities, and local attractions.
  • Addressed guest complaints and resolved issues to maintain high levels of satisfaction.
  • Processed payments and maintained accurate financial records.
  • Coordinated with housekeeping and maintenance teams to ensure room readiness and guest comfort.

Front House

Leon
Brighton
02.2019 - 02.2021
  • Greeted guests warmly, managed reservations, and efficiently coordinated seating arrangements.
  • Oversaw the dining area to ensure a welcoming and organised atmosphere.
  • Processed reservations and take-away orders by phone, answered customer questions and provided accurate waiting times.
  • Coordinated with kitchen and service teams to ensure prompt delivery of food and beverages.
  • Handled cash and credit transactions accurately and maintained balanced registers.

Skills

  • Hotel management
  • Reservation systems
  • Cash handling
  • Customer service
  • Guest relations
  • Financial recordkeeping
  • Guest Relations & Complaint Resolution
  • Multilingual Communication
  • Team Coordination & Scheduling
  • Administrative & Front Desk Operations

Languages

  • Portuguese, Native speaker
  • English, Native speaker
  • Spanish, Proficient

Timeline

Front Office Supervisor

Selina Hotel
08.2023 - 03.2025

Receptionist

Hotel Sagrada Familia
02.2023 - 08.2023

Receptionist

Hilton
02.2021 - 02.2023

Front House

Leon
02.2019 - 02.2021

Similar Profiles

CREATE PROFILE
EMILYN ROSA