Emily Youngs
Peterborough,Cambridgeshire
Summary
Accomplished professional with expertise in leadership, team development, and process improvement. Skilled in customer and supplier management, problem-solving, and corporate communication. Proficient in SimPRO, Uptick, Xero, and Microsoft Office, with experience in data migration and system implementation. Committed to driving organisational efficiency and performance through strategic planning and effective workflow management.
Overview
4
4
years of professional experience
Work history
Service and Projects Executive
Swift Fire and Safety
Peterborough, Cambridgeshire
01.2026 - Current
- Spearheaded major projects, delivering measurable improvements in efficiency, productivity, and operational outcomes.
- Scheduled, organised, and allocated resources, including equipment and team members, to support projects and daily operations.
- Maintained smooth operations through management of office workflow, administrative processes, and accurate company records, ensuring compliance with regulations and policies.
- Identified and resolved operational issues impacting productivity, performance, or profitability.
- Established and tracked key performance indicators (KPIs) to measure team performance, accountability, and alignment with organisational goals.
- Built and maintained professional relationships with customers and suppliers, ensuring strong communication, collaboration, and ongoing business satisfaction.
- Led teams effectively to deliver projects on time, promoting collaboration and driving positive change across the organisation.
Admin Support
Swift Fire and Safety
Peterborough, Cambridgeshire
05.2024 - 12.2025
- Oversaw daily operations to maintain high productivity and smooth business functioning.
- Took a lead role in data migration to a new system, validating data accuracy and supporting a smooth transition with minimal disruption.
- Set up and managed customer contracts, ensuring correct details, compliance, and accurate records.
- Scheduled works and appointments efficiently, coordinating with internal teams to meet deadlines.
- Assisted the accounts function, supporting invoicing, records, and financial administration.
- Assisted across multiple areas of the business, demonstrating flexibility and initiative.
- Used software tools to produce clear, professional documents and communications.
- Delivered exceptional customer service by actively listening to concerns and resolving issues confidently.
Store Associate
TK Maxx
Peterborough, Cambridgeshire
08.2021 - 10.2024
- Performed daily opening and closing procedures punctually, ensuring store readiness.
- Acted as Lead Associate for the Home department, overseeing standards, merchandising, and organisation.
- Maintained a clean, organised store environment to enhance customer experience.
- Replenished floor stock and processed deliveries promptly to maximise product availability.
- Supported visual merchandising and designed effective in-store and window displays to increase footfall.
- Assisted customers with loyalty programme sign-ups, clearly explaining key benefits.
- Drove improved product sales through effective merchandising techniques.
- Supported loss prevention measures to minimise shoplifting incidents.
- Trained new staff members and was fully trained across all areas of the store.
Education
Bachelor of Science - Crime and Investigative Studies
Anglia Ruskin University
Cambridge 09.2023 -
A-Levels -
Stanground Academy
Peterborough 09.2021 - 06.2023
GCSEs -
Stanground Academy
Peterborough 09.2016 - 06.2021
Skills
Core Skills
- Effective Leadership & Team Development
- Process Improvement & Efficiency Optimisation
- Customer & Supplier Relationship Management
- Corporate & Internal Communication
- Problem Solving & Decision Making
- Resilience & Performance Under Pressure
- Organisational Planning & Time Management
Technical Skills
- SimPRO, Uptick, Xero – service & maintenance scheduling, job management, and basic accounting
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) – reporting, data analysis, and documentation
- Data Migration & System Implementation – accurate transfer and setup of business-critical information
Affiliations
- Cooking and Baking
- DIY Home Projects and Renovations
- Walking and Exploring
References
References available upon request.
Timeline
Service and Projects Executive
Swift Fire and Safety
01.2026 - Current
Admin Support
Swift Fire and Safety
05.2024 - 12.2025
Bachelor of Science - Crime and Investigative Studies
Anglia Ruskin University
09.2023 -
A-Levels -
Stanground Academy
09.2021 - 06.2023
Store Associate
TK Maxx
08.2021 - 10.2024
GCSEs -
Stanground Academy
09.2016 - 06.2021