EMILY WRIGHT
Horsmonden,United Kingdom
Summary
Friendly and approachable with strong communication skills. Background in customer service and team collaboration. Quick learner who adapts easily and enjoys engaging with people. Committed to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work history
Front of house team member
The Stile Bridge Inn
Marden, Kent
2026.04 - Current
- Provide professional food and drink service within a Michelin-guided restaurant environment, maintaining high standards of customer experience.
- Build positive relationships with customers and regular guests to create a friendly, welcoming atmosphere.
- Adapt quickly during busy services while maintaining attention to detail and a high standard of service.
Front of house team member
The Hopbine Inn
Petteridge, Matfield, Kent
2026.01 - 2026.04
- Provided food and drink service in a small, close-knit pub environment, developing customer relationships with regular visitors.
- Worked effectively with a compact team.
- Supported smooth service by communicating with the kitchen and front-of-house team.
Front of House Team Member
The Goudhurst Inn
Goudhurst, Kent
2024.11 - 2026.12
- Worked in a busy environment, supporting the team during high-pressure services and adapting quickly to changing demands.
- Managed customer payments, including cash and card transactions, ensuring accuracy and efficiency.
- Built strong relationships with regular customers, creating a welcoming and familiar atmosphere within the local community.
Dog sitter
Local residents
Horsmonden, Kent
2023.08 - 2026.08
- Administered medication to dogs as directed by vets, contributing to their health and recovery.
- Walked dogs daily in local parks, promoting physical activity and socialisation.
- Developed trust and positive rapport with dogs to ensure comfort during owner's absence.
- Maintained communication with dog owners about their pet's behaviour, diet preferences or any significant changes noticed during their stay.
- Trusted with access to dog owner's house, staying there for multiple nights whilst they were away.
Waitress
Bebo Al Forno
Horsmonden, Kent
2023.11 - 2024.02
- Trusted to work independently, managing front-of-house responsibilities and handling cash payments.
- Opened the cafe during morning service, becoming the first point of contact for customers and creating a welcoming first impression.
- Provided friendly customer service while maintaining high standards of cleanliness and organisation.
Education
Diploma of Higher Education - Interior Design
Midkent College
KentGCSEs - English
Mascalls Academy
Tonbridge, KENGCSEs - Mathematics
Mascalls Academy
Tonbridge, KENGCSEs - Spanish
Mascalls Academy
Tonbridge, KENGCSEs - Sport science
Mascalls Academy
Tonbridge, KENGCSEs - Photography
Mascalls Academy
Tonbridge, KENDiploma of Higher Education - Interior Design
Midkent College
MaidstoneSkills
- Team collaboration
- Communication
- Customer service
- Leadership
- Complaint handling
- Cash handling
- Health and safety
- Time management
- Efficient under pressure
- Positive and approachable
HOBBIES AND INTERESTS
Badminton, Drawing, Padel Tennis, Running, Playing guitar
AWARDS, ACCOMPLISHMENTS, AND HONOURS
I am proud to say that I had the honour of representing my county in badminton, on multiple occasions in my early teenage years., Also countless tournaments in this sport, playing for the multiple teams I have represented over the years.
Affiliations
- Badminton
- Reading
- Drawing
- Padel Tennis
Timeline
Front of house team member
The Stile Bridge Inn
2026.04 - Current
Front of house team member
The Hopbine Inn
2026.01 - 2026.04
Front of House Team Member
The Goudhurst Inn
2024.11 - 2026.12
Waitress
Bebo Al Forno
2023.11 - 2024.02
Dog sitter
Local residents
2023.08 - 2026.08
Diploma of Higher Education - Interior Design
Midkent College
GCSEs - Photography
Mascalls Academy
GCSEs - Sport science
Mascalls Academy
GCSEs - Spanish
Mascalls Academy
GCSEs - Mathematics
Mascalls Academy
GCSEs - English
Mascalls Academy
Diploma of Higher Education - Interior Design
Midkent College