EMILY WILDE
Bathgate,United Kingdom
Summary
Motivated and adaptable recent graduate with a strong foundation in customer service and B2C sales, skilled in building positive customer relationships and representing brands with professionalism. Experienced in handling refunds and exchanges accurately while applying strong product knowledge to support customer decision-making. Known for excellent communication, time management, and a proactive approach to problem-solving. Eager to contribute to a dynamic team, develop new skills, and deliver measurable value through exceptional service and a commitment to continuous learning.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work history
Part-Time Internship
Enterprise Mobility
Edinburgh
02.2025 - Current
- Provided exceptional service during peak periods, enhancing customer satisfaction.
- Collaborated with colleagues in high-pressure environment to achieve team objectives.
- Supported daily operations in a bustling professional environment, ensuring efficient workflow and service delivery.
- Worked with team members to exceed sales targets, contributing to overall team success.
- Trained new staff members, fostering a supportive working environment whilst also building leadership skills.
Customer Service
Morrisons Ltd
Bathgate
06.2023 - 03.2025
- Customer Service
- Communication skills
- Legal responsibility
- Trained in a multi-functional role to be a valuable team member
- Collaborated with cross-functional teams to resolve customer issues in a timely and effective manner
Customer Service Advisor
Sky
Livingston
01.2023 - 06.2023
- Telephone skills
- Customer Service B2C
- Understanding of the technology
- Resolved customer complaints with empathy and understanding, resulting in a 95% customer satisfaction rate.
- Suggested suitable products to customers for enhanced customer service experience.
Administrative Assistant
Precia Molen UK Ltd
Dunfermline
01.2022 - 07.2022
- Telephone skills B2B
- Organisational skills
- Excel
- SAP
- Ability to work independently
- Organised and managed multiple calendars, prioritising and responding to emails and scheduling meetings
- Scheduled appointments and meetings, ensuring the smooth flow of daily operations
- Performed bookkeeping tasks, including invoicing and expense tracking.
Education
BA (HONS) - Business Management
Napier University
Edinburgh 01.2023 - 07.2026
HNC - Business Studies
West Lothian College
Livingston 08.2022 - 06.2023
A-Levels -
St Kentigern's Academy
Blackburn 08.2016 - 01.2022
Skills
- B2C sales and service
- Customer service excellence
- Refund processing
- Product knowledge
- Time management
- Conflict resolution
- Brand awareness promotion
Timeline
Part-Time Internship
Enterprise Mobility
02.2025 - Current
Customer Service
Morrisons Ltd
06.2023 - 03.2025
BA (HONS) - Business Management
Napier University
01.2023 - 07.2026
Customer Service Advisor
Sky
01.2023 - 06.2023
HNC - Business Studies
West Lothian College
08.2022 - 06.2023
Administrative Assistant
Precia Molen UK Ltd
01.2022 - 07.2022
A-Levels -
St Kentigern's Academy
08.2016 - 01.2022