Emily Ward
Leatherhead,Surrey
Summary
Dedicated professional with extensive experience in high-volume dining environments, demonstrating exceptional patience and composure. Proficient in customer service, cash handling, and verbal communication, ensuring a great dining experience for patrons. Skilled in food hygiene practices, allergen guide familiarity, and age verification procedures. Experienced in opening and closing procedures, table clearing, and maintaining physical endurance during peak hours. Committed to creating a good working environment and developing skills to provide a better hospitality experience for customers.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Pub Waitress
King William IV
Mickleham, Surrey
2023.06 - 2024.07
- Maintained a clean, organized dining area for customer comfort.
- Improved customer satisfaction by providing efficient and friendly service.
- Greeted and escorted guests to tables.
- Monitored and replenished stock behind the bar and in the storage room
- Helped the bartenders out with any of their needs such as brining ice up or moving kegs out of the way
- Managed large volumes of customers - up to 100 customers a day
Market Stall Assistant
Jack's Fruit and Veg
Leatherhead, Surrey
2019.04 - 2021.01
- Responsible for setting up the stall at 6am and closing at 5pm
- Packed pre-made orders for customers
- Communicated with customers and helped them pick out their choices
- Responsible for cashing up the till at the end of the day
Education
A-Levels - Sports Coaching
Dorking Academy
Dorking, Surrey 2023.10 - 2025.05
GCSEs - Maths, English, Science, Physical Education, Business Studies, Media Studies, History
Therfield School
Leatherhead, Surrey 2018.09 - 2023.07
Skills
- Patience and composure
- Familiarity with allergen guide
- Cash handling
- Customer Service
- Verbal communication
- High-volume dining
- Opening and closing procedures
- Table clearing
- Age verification
- Physical endurance
- Food Hygiene
Affiliations
- Football
- Running
- Mountain Biking
- Music
Timeline
A-Levels - Sports Coaching
Dorking Academy
2023.10 - 2025.05
Pub Waitress
King William IV
2023.06 - 2024.07
Market Stall Assistant
Jack's Fruit and Veg
2019.04 - 2021.01
GCSEs - Maths, English, Science, Physical Education, Business Studies, Media Studies, History
Therfield School
2018.09 - 2023.07