Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Emily Ward

Leatherhead,Surrey

Summary

Dedicated professional with extensive experience in high-volume dining environments, demonstrating exceptional patience and composure. Proficient in customer service, cash handling, and verbal communication, ensuring a great dining experience for patrons. Skilled in food hygiene practices, allergen guide familiarity, and age verification procedures. Experienced in opening and closing procedures, table clearing, and maintaining physical endurance during peak hours. Committed to creating a good working environment and developing skills to provide a better hospitality experience for customers.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Pub Waitress

King William IV
Mickleham, Surrey
06.2023 - 07.2024
  • Maintained a clean, organized dining area for customer comfort.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Greeted and escorted guests to tables.
  • Monitored and replenished stock behind the bar and in the storage room
  • Helped the bartenders out with any of their needs such as brining ice up or moving kegs out of the way
  • Managed large volumes of customers - up to 100 customers a day

Market Stall Assistant

Jack's Fruit and Veg
Leatherhead, Surrey
04.2019 - 01.2021

- Responsible for setting up the stall at 6am and closing at 5pm

- Packed pre-made orders for customers

- Communicated with customers and helped them pick out their choices

- Responsible for cashing up the till at the end of the day

Education

A-Levels - Sports Coaching

Dorking Academy
Dorking, Surrey
10.2023 - 05.2025

GCSEs - Maths, English, Science, Physical Education, Business Studies, Media Studies, History

Therfield School
Leatherhead, Surrey
09.2018 - 07.2023

Skills

  • Patience and composure
  • Familiarity with allergen guide
  • Cash handling
  • Customer Service
  • Verbal communication
  • High-volume dining
  • Opening and closing procedures
  • Table clearing
  • Age verification
  • Physical endurance
  • Food Hygiene

Affiliations

  • Football
  • Running
  • Mountain Biking
  • Music

Timeline

A-Levels - Sports Coaching

Dorking Academy
10.2023 - 05.2025

Pub Waitress

King William IV
06.2023 - 07.2024

Market Stall Assistant

Jack's Fruit and Veg
04.2019 - 01.2021

GCSEs - Maths, English, Science, Physical Education, Business Studies, Media Studies, History

Therfield School
09.2018 - 07.2023
Emily Ward