Emily Trainor
new marske
Summary
To seek and maintain a position that offers professional challenges utilizing skills, excellent time management, and problem-solving skills.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work history
Crew Member
McDonald's
Redcar, Redcar and Cleveland
2021.10 - 2023.04
- Served high volumes of guests in fast-paced service environments alongside a team of people to maintain smooth operations.
- Maintained clean and sanitary dining areas and workstations by routinely sweeping, mopping and replenishing supplies.
- Shared product knowledge to answer customer questions and make suggestions.
- Operated drive-thru services including taking orders, handling payment and delivering food in a prompt and friendly manner.
- Professionally addressed any customer's complaints or concerns, escalating to management when necessary.
Waitress
Gabrielle's
Redcar, Redcar and Cleveland
2020.10 - 2021.10
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
- Maintained stock levels, replenishing daily as necessary.
- Cleaned, sanitized and organized food storage racks and bins, maintaining exceptional hygiene standards.
- Coordinated with the waitstaff and managers to ensure each customer was satisfied with their service.
- Enforced social distancing policies to maximise the safety of staff and customers.
Education
A-Levels - Law, Business and Psychology
Prior Pursglove and Stockton Sixth Form College
Guisborough 2020.09 - 2022.03
Foundation Degree - Criminology
Manchester Metropolitan University
Manchester 2022.09 -
Skills
- time management
- customer service
- communication skills
- adaptability and flexibility
- Performance management
Accomplishments
Completed Duke of Edinburgh at the bronze level.
Achieved the a silver award in the Duke of Yorks iDEA program
Timeline
Foundation Degree - Criminology
Manchester Metropolitan University
2022.09 -
Crew Member
McDonald's
2021.10 - 2023.04
Waitress
Gabrielle's
2020.10 - 2021.10
A-Levels - Law, Business and Psychology
Prior Pursglove and Stockton Sixth Form College
2020.09 - 2022.03