Emily Tallantire
London
Summary
Accomplished professional expertise in senior diary and calendar management, high-level administrative and PA support, and meeting coordination across various formats. Demonstrating exceptional stakeholder liaison and relationship management skills, coupled with strong written and verbal communication abilities. Adept at organisation and time management, confident, sociable, ensuring confidentiality and discretion in all tasks. Proven track record in office and resource management, with a keen attention to detail and accuracy. Thrives under pressure, prioritising effectively to meet demanding deadlines. Committed to leveraging these competencies towards continued career growth in administrative excellence.
Overview
4
4
years of professional experience
Work history
Committee Operations Officer
House of Lords
City of Westminster
03.2024 - 12.2025
- Prepared and distributed committee papers, maintained committee records, and managed internal communications
- Scheduled meetings, liaised with witnesses, and arranged travel and accommodation for committee visits
- Edited and formatted reports, handled publication processes, and managed web updates
- Worked with various departments (e.g., finance, communications, and digital services) to ensure smooth committee operations
- Organised committee files on SharePoint, ensuring compliance with records management protocols
- Assisted with drafting agendas, minutes, and other documentation for committee meetings
- Provided support to other committee teams during periods of absence or high workloads
- Monitored and reported on committee activities and timelines to ensure adherence to schedules and deadlines
- Provide high-level diary management and PA support to the Clerk of Committees, managing complex schedules, coordinating meetings, and acting as a key point of contact for internal and external stakeholders.
- Deliver essential office management support, including coordinating onboarding arrangements for new starters, maintaining the office organogram, and overseeing stationery and office supplies to ensure the smooth day-to-day running of the office.
- Support senior-level meetings by acting as Committee Operations Officer for the Liaison Committee (meeting 4–6 times per year) and the Committee Chairs Forum (approximately three meetings per year), coordinating logistics, schedules and documentation in close collaboration with senior colleagues.
- Act as office Health, Safety and Wellbeing Co-ordinator, liaising with risk and DSE assessors, monitoring completion of assessments, and ensuring travel risk assessments are in place to support staff welfare and compliance.
Senior Conference Receptionist
Lensbury Resort
Teddington
09.2023 - 03.2024
- First point of contact for VIP guests including Manchester United, The Lionesses, The Springboks, The All Blacks, Six Nations teams, and many other celebrity guests whilst they stayed at the hotel
- Proficient in Microsoft word, excel and PowerPoint
- Collation and creation of comprehensive briefing packs used in weekly meeting across all departments
- Flexible with schedule and willing to take on ad hoc tasks where needed
- Responding to enquiries and booking requests for meeting rooms and events in a timely and professional manner for both internal and external clients
- Arranging, hosting, and coordinating site visits with clients
- Providing a warm welcome to all visitors entering the conference centre and directing them to the correct meeting rooms
- Responding to IT, AV, F&B and facilities queries and requests from delegates and disseminating actions and information accordingly
- Giving health and safety briefings including fire evacuation points and emergency procedures
- Supporting clients needs on the day by creating signage, photocopying, scanning and printing where needed
- Raising purchase orders on Procure Wizard for the banqueting, meeting, and events teams
- Keeping in close contact with organisers, ensuring their requirements are accurately recorded, using every opportunity to maximise sales
- Using systems such as Ving to code access for staff members and delegates, Protel for room bookings and smartspace for reporting
Senior Hotel Receptionist
Lensbury Hotel
Teddington
09.2022 - 06.2023
- Developed excellent organisational, time management, administrative and general greeting abilities
- Organising complimentary gifts for special occasions (weddings, anniversaries and birthdays)
- Helping and communicating with other departments about operational issues
- Communicating with customers in a friendly, polite and professional manner, and seeing to it that all visitors’ needs are met promptly and effectively
- Responding to questions and offering details about the hotel’s amenities, services, and nearby attractions as well as upselling rooms and other local attractions
- Taking care of cash transactions and processing payments
- Maintained a consistent, polished, and professional personal appearance always while adhering to all corporate policies and procedures
Contact Centre Customer Service Advisor
Hampton Court Palace
09.2021 - 09.2022
- Sold tickets and managed booking enquiries for all HRP palaces and events
- Gained up-to-date knowledge of all ticket types, promotions, and vouchers
- Achieved thorough knowledge of CRM software, SmartPay and Overview (BOS ticketing system)
- Interacted with customers in a professional way and took ownership of enquiries with the aim of meeting needs efficiently and effectively
- Gained an understanding of customers’ needs ensuring a comprehensive knowledge of site-specific programmes and procedures
- Learnt how to analyse and troubleshoot issues, as well as being able to work quickly and accurately under pressure
- Built rapport with clients through empathetic handling of concerns.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
GCSE's - English Language, Literature, Maths, Spanish, History and Geography
Waldegrave School for girls
A-Level - English Language, Travel and Tourism, Business Studies
Strode's college
Skills
- Senior diary and calendar management
- High-level administrative and PA support
- Meeting coordination (in-person, hybrid and virtual)
- Stakeholder liaison and relationship management
- Strong written and verbal communication
- Organisation and time management
- Confidentiality and discretion
- Office and resource management
- Attention to detail and accuracy
- Ability to prioritise and work under pressure
Timeline
Committee Operations Officer
House of Lords
03.2024 - 12.2025
Senior Conference Receptionist
Lensbury Resort
09.2023 - 03.2024
Senior Hotel Receptionist
Lensbury Hotel
09.2022 - 06.2023
Contact Centre Customer Service Advisor
Hampton Court Palace
09.2021 - 09.2022
GCSE's - English Language, Literature, Maths, Spanish, History and Geography
Waldegrave School for girls
A-Level - English Language, Travel and Tourism, Business Studies
Strode's college