Emily Talco
Aberystwyth,United Kingdom
Summary
I am a cheerful, broad-minded, and hard-working graduate hoping to experience new opportunities. I consider myself to be an approachable and confident team-player who works well with others, as well as a positive self-starter who works excellently independently. I put my all into everything that I do and I’m excited by the prospect of beginning a new chapter of my life and career.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Spa Receptionist
Red Earth Spa, Banff Caribou Lodge & Spa
Banff, Alberta
09.2022 - 07.2023
- Worked full-time as part of the reception team, welcoming guests and ensuring a positive spa experience. Managed appointment scheduling, promoted spa services, and up-sold beauty products. Handled guest complaints independently and referred complex issues to management in line with company policy. Provided excellent customer service and supported daily spa operations as needed.
Retail Assistant
Marks and Spencer PLC
Aberystwyth, Ceredigion
09.2020 - 08.2021
- Worked full-time in Clothing & Home, Food Hall and Café departments after completing my A-Levels. Developed team-work skills, excellent attention-to-detail and interacted with customers daily. Honed my capacity to problem-solve under pressure and gained significant industry knowledge.
- Offered a permanent position at the company due to my hard work, positive can-do attitude and punctuality.
Front of House/Waitress
Penrhos Golf & Country Club
06.2018 - 05.2019
- Busy customer-facing role. Always provided a warm welcome to guests, worked well under pressure and developed patience and team-work. Often supplied guests with directions, local travel information and recommendations for the area.
Front of House/Waitress
Conrah Country House Hotel
03.2017 - 02.2018
- Managed bookings and greeted guests. Helped to coordinate large events, such as weddings. Developed excellent organisational and time-management skills.
Luxury Property Housekeeper
Highland Executive Services
Whistler, British Columbia
12.2023 - 02.2024
- Worked for a luxury cleaning company providing high-standard cleaning services for Airbnbs, restaurants, and private holiday lodges. Ensured all properties were maintained to premium presentation and hygiene standards while meeting strict turnaround times. Collaborated with a small team to deliver reliable, detail-oriented service across a range of luxury environments.
Education
BA Hons - International Tourism Management with Marketing
Leeds Beckett University
09.2020 - 06.2025
A Level -
Penglais School
01.2015 - 01.2019
Skills
- Fluent in English and Welsh
- Proficient with Microsoft Office Package (Word, Excel etc)
- Cultural engagement through travel
- Active lifestyle participation: skier, cyclist, swimmer
- Grade 6 RAD Ballet and Modern
- ProServe Liquor Staff Training
References
- Sarah Waters, Manager, sarahameliajane@icloud.com, 07 401 051 907, Red Earth Spa, 521 Banff Ave, Banff, AB, T1L 1H8
- Cllr Rowland Rees-Evans, Manager, info@penrhosgolf.co.uk, 01 974 202 999, Penrhos Golf & Country Club, Llanrhystud
- Dr Simon Woodward, Principal Lecturer, s.c.woodward@leedsbeckett.ac.uk, 01 138 128 516, Leeds Beckett University, Leeds, LS16 5LF
Experience
- Light Night Leeds, Volunteer, 2024: Supported visitors during the interactive event, engaging with both local attendees and national visitors. Strengthened interpersonal, communication, and organisational skills while working collaboratively to ensure a smooth and enjoyable experience for all, with a focus on customer satisfaction.
- Care4Calais, Volunteer, 2018: Worked as part of a student team to organise a school-wide food drive. Helped coordinate donations and pack food rucksacks for distribution, supporting Care4Calais in delivering aid to refugees.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Luxury Property Housekeeper
Highland Executive Services
12.2023 - 02.2024
Spa Receptionist
Red Earth Spa, Banff Caribou Lodge & Spa
09.2022 - 07.2023
Retail Assistant
Marks and Spencer PLC
09.2020 - 08.2021
BA Hons - International Tourism Management with Marketing
Leeds Beckett University
09.2020 - 06.2025
Front of House/Waitress
Penrhos Golf & Country Club
06.2018 - 05.2019
Front of House/Waitress
Conrah Country House Hotel
03.2017 - 02.2018
A Level -
Penglais School
01.2015 - 01.2019