Emily Stansfield
Liversedge
Summary
Friendly and driven professional with strong communication, organisation and problem-solving skills, combined with solid background in client interaction and conflict resolution. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Customer Service Representative
Just My Look
Cleckheaton
2024.08 - Current
- Handle customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolve customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Improve customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Maintained excellent client satisfaction by providing in-depth support.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Customer Service Supervisor
Home Discount Ltd
Bradford
2017.08 - 2024.08
- Controlled team performance by organising daily tasks and responsibilities.
- Received and resolved customer complaints escalated by staff.
- Liaised with other departments for streamlined workflow processes.
- Actioned customer feedback to promote continued service improvement.
- Improved communication skills amongst staff through regular workshops and training sessions.
- Enhanced customer service delivery by providing training to new staff members.
- Delivered exceptional service by handling complex enquiries promptly and professionally.
- Maintained high levels of customer satisfaction through effective problem resolution.
Temporary Bar Assistant
The Old Colonial Pub
Mirfield
2016.10 - 2016.12
- Greeted customers warmly upon arrival, creating a welcoming environment.
- Maintained clean, hygienic bar environments, continuously prioritising adherence to safety and security policies.
- Collaborated with colleagues effectively for improved team performance.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Voluntary Sales Assistant
Oxfam
Mirfield, Kirklees
2015.01 - 2016.01
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Maintained clean, tidy storefronts for good first impressions and increased footfall.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Education
Foundation Degree in Arts -
Leeds City College
Leeds 2016.09 - 2018.05
A-Levels -
Mirfield Free Grammar and Sixth Form
Mirfield 2014.09 - 2016.06
GCSEs -
Castle Hall Academy
Mirfield 2009.09 - 2014.06
Skills
- Positive attitude
- Problem-solving
- Time-management & planning skills
- Written and verbal communication skills
- Strong customer service orientation
- IT Skills
- Telephone etiquette
- Organisation
Timeline
Customer Service Representative
Just My Look
2024.08 - Current
Customer Service Supervisor
Home Discount Ltd
2017.08 - 2024.08
Temporary Bar Assistant
The Old Colonial Pub
2016.10 - 2016.12
Foundation Degree in Arts -
Leeds City College
2016.09 - 2018.05
Voluntary Sales Assistant
Oxfam
2015.01 - 2016.01
A-Levels -
Mirfield Free Grammar and Sixth Form
2014.09 - 2016.06
GCSEs -
Castle Hall Academy
2009.09 - 2014.06