Emily Stafford
Ross-On-Wye
Summary
Detail-oriented Customer, Sales & Logistics Administrator adept at managing the end-to-end sales order lifecycle with experience in a diverse range of industries. Ensures accuracy and efficiency while maintaining strong customer relationships through proactive communication and issue resolution. Collaborates effectively with internal teams to optimise order fulfillment and support organisational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer, Sales & Logistics Administrator
ADM
Hereford
04.2026 - 12 0
- Manage end-to-end sales order lifecycle, from order entry through to delivery, ensuring accuracy and efficiency.
- Monitor OTIF (On-Time-In-Full) performance and proactively resolve delays to maintain service levels.
- Act as primary customer contact for order updates, issue resolution, and relationship management.
- Coordinate with Operations, Warehousing, and Logistics teams to ensure smooth and timely order fulfillment.
- Organise transport and liaise with carriers and 3PL providers to optimise delivery and storage solutions.
- Process invoicing, returns, and credit notes, maintaining high levels of financial accuracy.
- Support Sales and internal stakeholders with order tracking, updates, and issue resolution.
- Perform monthly reconciliations of orders, identifying and resolving discrepancies with cross-functional teams.
- Maintain accurate documentation and support audit and traceability requirements for ISO.
Sales Support and Logistics Coordinator
Providence Global ITF Ltd
Hereford
06.2022 - 03.2026
- Managed the full sales cycle, from quotation and purchase order processing to supplier coordination and end-user delivery.
- Developed and grew key accounts within the defence, government, and law enforcement sectors, strengthening long-term client relationships.
- Supported bids and tender submissions by producing documentation, delivering product demonstrations, and preparing pricing proposals.
- Negotiated pricing and supplier discounts to deliver cost-effective solutions while maintaining margin.
- Coordinated global logistics, including import/export documentation and ATA Carnet processes.
- Ensured compliance with ISO 9001 standards and supported technical teams with RMAs and product demonstrations.
- Built strong client relationships through proactive communication and responsive service.
- Collaborated with sales teams to achieve revenue targets and promote both in-house and partner solutions.
- Managed logistics scheduling and transportation to ensure timely and accurate delivery of goods.
- Maintained clear communication with internal and external stakeholders, providing updates on order status and timelines.
- Resolved delivery issues and customer concerns efficiently, maintaining high levels of customer satisfaction.
Inside Sales Representative
Ashfield Healthcare (Animalcare Group plc)
Remote
10.2021 - 03.2022
- Marketed innovative veterinary pharmaceuticals, including the first weekly oral NSAID for OA pain.
- Built and managed client pipelines to expand national and regional business opportunities.
- Conducted virtual sales calls, presentations, and account management to strengthen client partnerships.
- Developed targeted outreach through cold calls, LinkedIn, and email marketing to drive sales growth.
- Maintained accurate CRM records, tracked renewals, and followed up to ensure customer retention.
- Collaborated with internal teams to align marketing strategies with sales objectives.
Insurance Sales Agent
Animal Friends
Remote
04.2021 - 10.2021
- Advised clients on suitable coverage options based on risk assessment and lifestyle needs.
- Processed policy applications, renewals, and amendments with precision and compliance.
- Consistently met and exceeded sales targets through consultative, needs-based selling.
- Delivered exceptional customer service while promoting brand integrity and trust.
- Stayed current with industry trends and policy updates to provide accurate, informed advice.
- Supported clients through every stage of policy setup and claims assistance.
Education
Dangerous Goods Qualified by Air -
DG Global
01-2024
BSc - Animal Science and Management
Hartpury University
06-2020
Business Administration (Level 2) -
West Nottinghamshire College
01-2024
Leadership and Management (NVQ) -
Hartpury University
06-2018
Skills
- Strong Communication skills
- Teamwork & collaboration
- Adaptability & self-management
- Sales & marketing
- Customer relationship management
- Supply chain management
- Import/export compliance
- Project management within a sales environment
Certification
SC Cleared
Enhanced DBS Checked
Timeline
Customer, Sales & Logistics Administrator
ADM
04.2026 - 12 0
Sales Support and Logistics Coordinator
Providence Global ITF Ltd
06.2022 - 03.2026
Inside Sales Representative
Ashfield Healthcare (Animalcare Group plc)
10.2021 - 03.2022
Insurance Sales Agent
Animal Friends
04.2021 - 10.2021
Dangerous Goods Qualified by Air -
DG Global
BSc - Animal Science and Management
Hartpury University
Business Administration (Level 2) -
West Nottinghamshire College
Leadership and Management (NVQ) -
Hartpury University