EMILY SMITH

Successfully manages 2 offices sites in Bristol and Weybridge, Surrey, managing a highly motivated, driven team of 5 split between both sites, along with providing Chief of Staff/EA support to the Managing Director, Europe. A highly respected member of the European Leadership Team, Coordinated 2 office moves within my 10 year tenure, introducing new ways of working within the Commercial team and plays an integral role towards the long term strategy.

• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction; trained and mentored staff to drive performance and target achievement. Recruited and hired qualified candidates for vacant and new positions along with completing development reviews for existing team members, addressing concerns and making progress recommendations
• Maintained smooth operations through careful management of office workflow and administrative processes, supervised budgets and timelines, ensuring progress met project scope targets
• Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas; maintained and coordinated executive management meetings and travel schedules. Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
• Approved travel expenses and reimbursement requests submitted by employees. Kept accurate company records, upholding compliance with regulations and company policies.
• Managed projects within strict deadlines and budget constraints.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

• Provided the joint Chairman with administrative support and to maintain the effective running of the London office
• Maintained and coordinated executive management meetings and travel schedules.
• Drafted minutes for sector meetings every quarter, screening telephone calls, monitoring, filing and responding to emails, database management, diary management, providing administrative assistance on M&A transactions and compiling due diligence documents, managing an annual drinks reception based in London for all clients and prospects to attend, raising invoices, successfully producing a quarterly newsletter sent to all clients and other marketing activities.
• Coordinated travel arrangements including flights and accommodation, in line with strict budgets and schedules.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.
• Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.

My 7 year tenure was supporting the Managing Partner, and the owners of Bourne Business Consulting LLP, (Bourne) I played a pivotal role within the business during the sale of Bourne to FTI Consulting and provided administrative support for the due diligence throughout. This process was sensitive and therefore required a particular skillset to ensure the due diligence was performed with minimal disruption, organised with incredibly high attention to detail and also legally indexed correctly with constant liaison with lawyers, agents and the purchasers to ensure all data was accurate and passed on efficiently. Working in parallel to this, together with my role as PA to the Managing Partner, I provided administrative support for a commercial property portfolio led and invested by the owners of Bourne where I provided support to facilitate invoicing, tenant issues, purchase and sales, successful submittal of VAT returns and general administration. Involved with personal affairs including weekend travel arrangements, booking restaurants, theatre trips, dealing with sensitive financial information and the maintenance of personal vehicles, boats and assistance with a property investment portfolio. I was heavily involved in the sale and purchase of the original business, Bourne Business Consulting LLP in 2009, as mentioned above.

June 2009 - December 2012: Executive Assistant

• My main role at FTI Consulting was to provide Executive Assistant support to the European Head of Tax, (Senior Managing Director), to be an ambassador for the firm and to consistently display a positive environment for the rest of our team.
• Full diary management for the Head of Tax plus another Senior Managing Director within the team
• Compiling financial reports for quarterly European Leadership Meetings
• Business development role including researching existing client news via the Financial Times and various websites, booking meetings for the Head of Tax directly with FTSE 100 / Fortune 500 clients
• Attending monthly team business development meetings with the management team, provided administrative assistance on M&A transactions and compiling due diligence documents
• Coordinated regular travel itineraries within budget for varying schedule needs.
• Monitoring, filing and responding to emails, dealing with private and confidential information from both a client & employer perspective
• Liaising with clients and attending meetings including attendance at corporate receptions and briefings, screening telephone calls & preparing client related and internal correspondence
• Managing the organisation of the annual client champagne reception and quarterly breakfast briefings
• Reviewing templates regularly to ensure all departmental information is up to date, creating and filing expense claims
• Supervision of a junior PA within the team

June 2006 - June 2009: Personal Assistant

March 2006 - June 2006: Team Secretary

• My role at Coverad was managing two major accounts for the business
• I dealt with the day to day order processing for the accounts, invoicing, chasing of orders, credit control, and monthly reports for the customer including power point presentations
• Worked in team of 5 to provide fully comprehensive secretarial and administrative service to the office.
• Maintained and updated filing system to uphold high levels of data accuracy.
• I attended customer sites to ensure the communication lines were fluent and there were no problems
• All major Microsoft packages utilised including Microsoft Outlook and Access database.

• My main role was providing administrative support for the Special Category Work department and supervision of an assistant to the department
• Responsible for ordering special parts for defence helicopters and other military vehicles
• I also produced forecasting and liability claims, Database and process improvement, and general administrative duties
• I used Microsoft Word, Excel, PowerPoint and Access within my position
• I also became fully security cleared for 5 years.

• This involved supervising a team of two members of staff and managing the mobile phone account for Saint-Gobain UK
• I was employed as a main point of contact from Your Communications which were based in the client's office
• This was the second largest account the company held and were very proud of the reputation which it carried
• I also dealt with their 26 subsidiary mobile phone accounts, compiling detailed reports on Microsoft Excel and Power Point, auditing the mobile phones on a monthly basis for their Commercial Manager, researching into new ways of saving money for the client via competitors websites, marketing literature and other sources
• I also dealt with the day-to-day secretarial and administrative office duties.
• Managed work flow to exceed quality service goals.
• Updated customer orders from start to finish with accuracy and efficiency.