Emily Rowe

Oversee two teams of nine staff members, concentrating on lettings and tenancy sustainment.

This involves directing a lettings team to efficiently manage the re-letting of Coastline's void properties and new homes.

Manage the tenancy sustainment team to provide effective support for vulnerable customers.

Improved tenant satisfaction by promptly addressing and resolving issues.

Collaborated closely with the voids team to expedite repair works.

Negotiated favourable contracts with service providers to reduce costs.

Maintained updated records, ensured accurate tracking of expenses.

Streamlined operations with the development of efficient housing policies.

Built and sustained strong working relationships with local authorities, community groups and housing charities to successfully improve the reputation of provision.

Exceeded profitability targets by regularly reviewing and managing individual and team performance.

Coordinated staff training programmes, enhancing their skills and productivity.

Handled eviction proceedings according to legal guidelines when necessary.

Liaised with housing associations for collaborative projects improving community living conditions.

Delivered reliable housing management service for 5,500 rented properties across Cornwall.

I managed care for all vulnerable customers across 5,500 properties at Coastline Housing.

Coordinate with internal and external agencies to implement risk management strategies aimed at safeguarding customers and promoting home continuity.

I would ensure compliance certifications remained current and accessible on relevant systems.

Coordinated with customers to schedule appointments for Livewest contractors' services.

Applied a positive customer service approach to increase satisfaction levels by delivering exceptional customer service by proactively listening to concerns and answering questions.

Established robust vendor relationships via regular communication, resulting in timely service delivery.

Managed 500 rental properties with outstanding planning and organisation.

Performed property inspections to ensure exceptional standards of cleanliness and maintenance.

Managed rent collection, securing steady cash flow for property owners.

Effectively addressed emergencies, facilitating quick resolutions and reducing stress for all involved.

Optimised administrative procedures to boost overall efficiency within the office.

Executed market research to determine competitive rental pricing while maximising profitability.

Orchestrated efficient turnaround between tenancies; ensured professional cleaning before the new occupant moved in.

Managed tenant move-ins and move-outs efficiently, reducing property vacancy periods.

Organised regular meetings with property owners regarding updates or concerns related to their investments.

Managed rent collection processes to ensure timely payments.

Oversaw rent arrears management, reducing outstanding debts effectively.

Provided benefits and money advice to clients for financial stability.

Delivered welfare support with Housing Benefit and Universal Credit applications.

Facilitated financial inclusion support to enhance clients' access to services.

Executed signposting and referrals to additional support resources.