EMILY ROSE MORRIS
North Yorkshire
Summary
Dedicated professional with a strong focus on client-centred support and mental health awareness. Demonstrates exceptional skills in professional communication, active listening, and building rapport to effectively engage with communities and facilitate group support. Proven ability in stakeholder liaison, strategic planning, and leadership, ensuring confidentiality and problem-solving under pressure. Experienced in administration, coordination, and social media marketing with a comprehensive knowledge of software tools. Committed to leveraging resourcefulness and strategic insight to drive community engagement initiatives.
Overview
2027
2027
years of professional experience
Work history
Self-Employed
E-Xtreme Moto
2024.08 - 2026.06
- Coordinated day-to-day operations to streamline processes and support business growth.
- Managed business administration, customer communications, and financial administration to ensure smooth operational flow.
- Created digital marketing campaigns, social media content, and promotional videos to enhance brand visibility.
Bookings Lead
Royal Australasian College of Physicians
Sydney
2020.09 - 2026.06
- Liaised with hospitals, clinicians and stakeholders to identify and resolve operational issues, enhancing collaboration and service delivery.
- Coordinated complex examination programmes across Australia and New Zealand to ensure efficient delivery and compliance with standards.
- Led small administration team to maintain high levels of accuracy and quality in operations.
- Delivered technical support to assist users in troubleshooting problems and maintaining functionality. and manage competing priorities under pressure.
Claims Consultant
IAG
Sydney
2020.02 - 2020.07
- Conducted thorough claim investigations to ascertain validity and ensure proper documentation.
- Liaised with assessors and external agencies to facilitate claim processes while maintaining confidentiality.
- Managed complex customer cases from initial notification to resolution, ensuring customer satisfaction throughout process.
- Communicated empathetically with customers during stressful situations to provide reassurance and support.
Community Support & Administration
Grow Inc.
Brisbane
2019.04 - 2019.12
- Acted as the first point of contact for new enquiries from individuals facing anxiety, depression, and emotional distress, providing essential support and guidance.
- Provided compassionate telephone support, reassurance and encouragement to attend Grow's peer support programmes.
- Assisted with the facilitation of peer support groups, helping create a welcoming, inclusive and supportive environment.
- Recognised when individuals required additional help and encouraged them to seek appropriate external support.
- Built trusting relationships with service users while maintaining empathy, professionalism and confidentiality.
- Coordinated fundraising events and community initiatives, successfully enhancing community engagement and promoting mental wellbeing.
- Managed enquiries, administration and communications supporting the delivery of community services.
- Created promotional resources for events and wellbeing programmes, effectively increasing awareness and participation.
- Worked alongside peer facilitators with lived experience of mental health challenges.
- Full-time paid role (Monday–Friday, 8am–4pm) within a community mental health charity supporting adults experiencing a wide range of mental health challenges.
- Non-profit Mental Health Organisation
- Previous positions include Receptionist (Good Skin Days), Administrator (Wharfedale Glass), Clinical Assistant (O'Connor Chiropractor) and Administrator within the Specialist Fraud Division of the Crown Prosecution Service. These roles developed strong communication, organisation, confidentiality, stakeholder management and healthcare administration skills.
Education
Level 3 NVQ - Business Administration
Skills
- Client-centred support
- Professional communication
- Active listening
- Building rapport
- Mental health awareness
- Community engagement
- Group facilitation support
- Stakeholder liaison
- Confidentiality
- Problem solving
- Administration & coordination
- Working under pressure
- Strategic planning
- Leadership
- Resourcefulness
- Social media marketing
- Knowledge of [Software]
PROFESSIONAL DEVELOPMENT
- Seeking opportunities within domestic abuse and community support services.
- Committed to undertaking safeguarding, domestic abuse and trauma-informed practice training.
- Long-term career goal: Domestic Violence Support Worker / Community Services Worker.
Timeline
Self-Employed
E-Xtreme Moto
2024.08 - 2026.06
Bookings Lead
Royal Australasian College of Physicians
2020.09 - 2026.06
Claims Consultant
IAG
2020.02 - 2020.07
Community Support & Administration
Grow Inc.
2019.04 - 2019.12